New Balance St. Louis

Ross Rubright is the store manager at this location and he is excellent. Friendly, confident, and knows shoes. He is accommodating of special needs and always willing to take in knowledge of different perspectives, views, and things outside of the shoe realm. I highly recommend!

Matthew S. Schlafly

Stopped by the store today to get my son some shoes. Dylan was beyond helpful in getting the right shoes and inserts for him. Definitely would recommend based on customer service alone.

Wonderful customer service. Easy parking. Lots of good places to eat at. So be sure to have lunch or take home for dinner.

Chloe, fit pro, was impressive because she answered all my questions and my friends questions. She worked hard to help me and my friend. She attends Lindenwood College. They allow dogs in store. I met a friendly Australian shepherd dog who loves women and gave me kisses. It was fun.

Tom is great, excellent customer service. He sorted me out with my shoes and also got me set up for new custom insoles

Kudos to Dylan at 2:00PM on 12/28. I had an easy time getting some comfortable shoes for my mom, who is a difficult person to shop with.

Excellent customer service and excellent shoes. If you need wide shoes go here.

The service was outstanding! The salesperson was very knowledgeable and courteous! I highly recommend, especially if you're looking for quality athletic footwear made in the USA! 🇺🇸

Chad is absolutely amazing! I came to him 3 years ago when my podiatrist prescribed custom orthotics for my foot pain. I now own 5 pairs of orthotics and Chad helps me pick out my walking, bootcamp, and weight training shoes. He's also put in inserts in my sandals when I can't wear my orthotics. Working with Chad has allowed me to keep up my very active (15 hours a week) of exercise with no more foot pain. If you have foot issues, schedule an appointment with Chad!! He will help you get back to your pain free active lifestyle!

This store is amazing! Not only do they have a great selection of athletic shoes but they also have Chad! If you set up an appointment with him, he can help create an awesome pair of custom orthotics for you. I had had some issues with my feet and pain, but after working with him, my feet truly feel great!

Tom the Assistant Manager was very friendly and helpful
Learned a lot about feet and how the right shoes help with back, hips and knee pains

Great service. The store was busy on a rainy Saturday, but I didn’t have to wait long at all to be helped. The salesperson was friendly and thorough. They took a scan of my feet and got me shoes that fit perfect. I had been a longtime lover of New Balance shoes, and I’d buy them at whatever big box store had them on sale, but then the quality of the shoes sold at the box stores sank and they started to hurt my feet. They sell the real deal shoes here like I used to get, actually even better. They aren’t inexpensive, but you get what you pay for, and my awesome new shoes are like walking on a cloud as a diabetic with neuropathy pain in my feet. Thanks New Balance Store!

Went there today and was pleasantly surprised at the cleanliness and great customer service. In an age where everything is digital it was great to walk into a well stocked store and have someone help you get fitted and answer all your questions. I am always willing to pay for great customer service and a great product. Thanks and I will be back.

Zack Cheek at the Creve Coeur location hooked me up! Went above and beyond with a smile. Found the perfect shoe in the color I wanted. Great customer service and expertise still exists with employees like Zack. Thank you!

Excellent customer service Has what I needed and stock

I wanted to take some time to write this review. I was told to see Chad at New Balance on Olive. Made appointment with Chad he took the time to explain how he would help my pain in my right foot. Chad made my orthotics and they are working great. One thing I would like to say to everyone is give it time, it took me two or three weeks before it made a difference. Not in pain anymore. Thank you Chad it made a real difference.

My Dad just got out of the hospital after 10 months and only will shop at this New Balance. We arrived and had a great associate who helped us through the special situation of my Dad just being able to walk for the first time in a long time. The shoes are perfect for his 4e foot and with a roll bar for support and they were still stylish. He was walking better immediately with the support of these shoes! He has already picked out a pair of boots for the cold weather that he wants but would have to order online to the store. Worth the wait though. Such a better experience than a department store for the individual who would like actual help finding the perfect shoe. Thank you for helping my Dad today.

I was more than happy with the service I received when I was fitted for orthotics and new running shoes. Chad took his time with me, explained everything in great detail and answered all my questions. He also trimmed my old orthotics for me to fit some of my other shoes. Thank you very much!!

Chloe,was very professional and helpful picking out the proper shoes for my feet. As well as answering any questions I had regarding new balance shoes.

Did not have what I needed, but actually knew about shoes, not just a money taker