Sleep Number

My wife and
I went to the Sleep Number store in Sterling Heights, MI on Hall Road.
Sales Rep Bobby was well versed on the Sleep Number bed lineup. He quickly and confidently answered all of our questions. I was able to test the mattresses while he described the features in more detail. He also shared the return policy with us. We are having issues with the Gardner White's return/exchange policies for my wife's new Tempurpedic mattress. Beware! They don't tell you that you HAVE TO BUY their mattress cover at the point of sale to be eligible for a return/exchange and to be eligible for the 10 year warranty. She has a mattress pad already, but was not made aware of that policy, and was told she cannot exchange the mattress even though it was delivered this morning. Sleep Number mattresses can be exchanged after a 60 day break in period. There is a small fee for pickup and removal of the returned/exchanged mattress, but I can use my own mattress pad, if I want, or purchase a new one at their store. Return/exchanges are NOT tied to any accessory purchases!
Bobby did not press or bully us into a purchase. Two of my sister's have Sleep Number beds and they love them! I am confident that I will love the Sleep Number bed, and that Bobby will help me through any issues I might have. Excited to get my new Sleep Number bed! Thanks Bobby!

The staff were very friendly and welcoming upon entering the store. Randy was extremely helpful and took the time to show us the different types of mattresses and explain each one to us. We will definitely be sending friends and family to the store!

Randy Wade is the most compassionate, empathetic salesman. Randy realizes that everyone that enters this store is in need of comfort and a good night sleep. Randy helped my husband's 92 year old Korean War veteran with many health issues find his perfect sleep number bed. He went above and beyond to help him. My father in law loves his sleep number bed. Thank you Randy for all you do. Also, delivery and set up was as promised and went very smoothly. A great experience at this store.

The salespeople there are all very knowledgeable and friendly. They answered all of our questions and helped us get a great deal on our purchase. Highly recommend them.

Great experience all around. Randy was a pleasure to work with

Our salesman, Jim, was just awesome! He was very knowledgeable, extremely helpful and walked us through everything. I would never buy a mattress online without laying on it first, even with whatever type of so many sleep-on the bed night guarantee. Our in-store experience more than reaffirmed that statement. Highly recommend Jim and the Sleep Number store on M-59 in front of Lakeside Mall

I highly recommend this store ask for Jim and give him my name!!! we'll both be rewarded.Our sales man Jim was a wonderful man. He was very knowledgeable about all the products and since it was our first time there, he helped us try out all the different kinds of beds they had. He also showed us the adjustable bases which we really wanted also.. He was super friendly and made a very stressful shopping trip very enjoyable. We ordered the bed that day!! I'm very satisfied.

We just purchased our 2nd sleep number bed. It’s been 21 years since we got our first one and we don’t want to sleep on anything else! Bobby at the Sterling Heights, MI store was very informative and explained everything thoroughly. He was extremely friendly, not pushy and it was a great experience. Sleep number is the way to go for the best sleep while on this planet!!

I rarely give anyone 5 stars. I HATE driving on Hall road. Sleep Number overcomes both these limitations.

First, the store. Quiet and welcoming, with a sales staff that can answer any questions. No pressure at all. They will take all the time necessary to make sure you understand the product.

The beds themselves, while fairly pricey, are worth every penny. Lots of people make a comfortable bed, but this is the only one you can change to suit the day. Work hard in the yard all day? Drop the pressure a bit and you sink right in, while still having full support. Back a little stiff? Raise the pressure and feel yourself relax.

Add to that a great delivery crew that sets up your bed and hauls away all the packing, and you just can't do better!

Randy and Jason were awesome!! Will definitely recommend them to everyone! Can’t wait to get our bed in April

Randy was very helpful and knowledgeable. He explained the difference in the mattress models. Showed the FlexFit base and why it should be used with a Sleep Number mattress. Took the time to let my wife and I try the different mattresses to find the one that we liked.

After decades of resisting... We are so overjoyed with our bed. The salesmen were thorough, answered all our questions, and now, waking up without back pain for the first time in 20 years. Best investment ever!😍

Jason was a very nice representative that took the time to listen and help my wife and I with our individual needs for sleep. If only all people were like him, brick and mortar shopping would be enjoyable once again everywhere.

James was wonderful to work with. He explained the difference of all the beds and was very patient as we tested them out. He even made sure we had the pillow of our liking when we tested the beds.

My wife and I was out bed shopping when we decided to try out Sleep Number. The demo was great it really showed us the benefits to sleeping on one of these beds. The sales associate was very knowledgeable about the beds and the ordering process. Sleep Number is #1!

Great service and information from Jim. Tough spot to be in with all the Covid restrictions but he did a great job showing us options to upgrade our older sleep number bed and pillow options.

The store was amazing! We tried all the beds and asked a million questions. The sales staff let us take our time and explained everything completely. The sale staff was also very laid back and I did not feel pressure at all to. It. I hate walking into a furniture store and getting bombarded with people trying to force a sale. Wonderful store!

Tom was super helpful running us through the Sleep Number options, warranties and app now provided to help you get the best night sleep! Financing available so there is no excuse not to upgrade or at least try a new pillow.

Very friendly staff. We had Randy as our salesman he went above and beyond. I would definitely recommend this place and this guy!! And if I could give you more than 5 stars I definitely would.

Jason took care of us. He was great. He was fantastic. So very helpful. And also professional Thank you Jason!