The UPS Store

The customer service here, specifically a woman named Danielle is wonderful! I lost my ability to speak due to a brain injury and she has been helping me for many months. It’s the only place I’ll go to do returns or ship. Her patience and kindness make everything so much easier for me and I see her treating other customers with the same respect. I’ve never had a bad experience with any person at the store but Danielle is friendly and helpful and I try to only go when she’s working because I feel like she doesn’t judge me for stuttering or being slow. Basically, she’s a good human. Hire more people like her and give her a big raise for being so awesome:)

I needed to get a lot done in one day and UPS made it so easy! I was able to return an Amazon package in less than a minute, send back my Spectrum router (they boxed it and sent it out with no charge), and even get official documents notarized! Jessica was incredibly helpful and speedy and I cannot believe I got all of that done in one location, with one person, and amazing customer service every step of the way!

This post office has saved my butt numerous times but today was the best! I was in a hurry and needed to get my class notes printed last minute. Danielle was very kind, efficient, and with her quick thinking, skillful hand and of course, a couple of computer mishaps she got me the printouts, thanks to that I aced my exam with a 102. I really appreciate it, I did it thanks to you! A sincere thank you to Danielle (I really hope I got her name right.....) ❤👌

Sarah (and Rodolpho) were very helpful and patient! There was a line, but it is January 3rd. The customers in front of me were being rude and belligerent and I just did my best to not be confrontational. As Sarah helped me, I talked to her a little bit, and learned she works here and is also a part time waitress. These people don’t get paid or appreciated anywhere near enough! As someone who also works in customer service, I was very glad I got to help her by being kind and supportive! A smile and patient customer goes a LONG way!

All of the staff at this UPS store are amazing, especially Danielle!! The staff are very knowledgeable and patient. They know so much and are always extremely polite and helpful. Danielle went out of her way to make sure that I was able to accomplish everything that I needed to get done quickly and efficiently. She provided excellent customer service and truly went above and beyond what was necessary to help me!! I HIGHLY recommend this UPS store!! This is where I will take care of all my copying / packing / shipping / notarizing needs from now on!! I am a completely satisfied customer!!

Excellent customer service: super kind, friendly, easy process and support. There’s a room full of people annoyed their latest Amazon purchase didn’t pan out and they have to burn a part of their day doing returns… Enter Jessica and Danielle- smiley, light and happy to help, they fixed me right up and helped me get things moving so I could go on about my day. Easy breezy. Definitely using them for holiday shipping just because of this experience. Thanks ladies!!!!!

Amazon thought it was a good idea to have the general public (me) handle our own returns. I'm fairly certain it's convenient and efficient if you're bright (not me). Jessica bailed me out when I only half completed the return. I came back an hour later in a panic about having left a bunch of goods in a pile with no receipt. She was able to locate them, print off proof of return and assured me they are handled from there. Excellent service!

Jessica was the kindest person and SO helpful. I was doing a lot at once and she was really patient with me. I returned an Amazon package, had something notarized, and sent it overnight. She was quick, knowledgeable, and just the absolute sweetest. I always have a positive experience at this location!

Last minute holiday mailing today; I was dreading the trip, but I received friendly and efficient service from Angel. Great experience, thank you again Angel enjoy your holidays!

Jessica was a delight and awesome employee at the Slaughter Lane location. She made sure my packages were taken care of even when addresses were difficult to enter. She greeted all customers with a smile as they entered the store. I appreciate all the time she took both times I was there this week.

Jessica at the Slaughter store in ATX was great. She helped me with a large business mailing, sending multiple notices to different recipients. She was professional, courteous, and very helpful. Stellar service!

Last time I saw Danielle, she gave me some great tips on packaging items for shipping. She also cleared up a doubt my husband and I had about a previous experience with UPS involving the shipping of an AT&T phone. We'd tried to use a roll of tape at one of the stores, tape was on the counter, and were told to buy a whole roll of tape! I was embarrassed to have taken the piece of tape without asking and ended up buying a roll of tape from them out of embarrassment but I wish they had visible signs explaining they do not provide packaging materials UNLESS you pay for them. Some of us lack common sense/critical thinking skills when it comes to this, especially if you have never stepped inside a UPS store before, or any other shipping store.

I trust that Danielle and her team with any of my shipping needs.

Angel did a great job packing up our Christmas presents. They arrived at their destinations on time and in great shape.

I frequent this location for work and personal services. The staff is always really friendly, professional and efficient. Today I stopped by to return a package on behalf of someone else but, was not provided what I needed for the return. Instead of me having to make another trip, Angel was more than happy to assist with the return. I really appreciated it esp. bc it was a busy day for me.

Danielle and Jessica really went above and beyond to help me return several packages this evening. It was my last stop after a very long, tiring and hot day. I was having trouble with some of my QR codes and they both helped me step by step with a smile. So friendly and helpful. Thank you for your kindness and making my life easier at that moment.

Jessica was beyond helpful and kind! They were super busy but she still took the time to help us. Both of the employees were amazing today. They handled everything with grace and patience.

Came in and the girls were very welcoming! Had a package I had to open up again after they wrapped it and Jessica, Ashleyn and Danielle were kind the entire time. Didn’t mind I had to do that unlike some delivery stores that give you side eye. Deff deserve a raise !! Good hardworking ladies! Very great temperament!!

Gisselle and Angel are always sooooo sweet, fast and helpful. They make my shipping needs easy and quick…..and I definitely appreciate this, when I have young ones with me 🙏🥰🤗🎁💗

Love my neighborhood UPS! Angel is very helpful! Happy to be around cheerful people for the holiday!!

Thanks to Danielle the Notary public my service was perfectly done . She was kind and professional .