The UPS Store

Have used this location for years. Staff has always been friendly and helpful when assisting me & my family.
We appreciate all you do for us, especially when there is only one or two of you and so many of us standing before you.
Thanks!

The staff are consistently helpful and kind. They have a kiosk for Amazon returns which makes returns easy and fast.

everytime ive been to this store the employees have been very helpful and they get me in and out with efficiency...I do feel the store is under staffed and the people working are dealing with more business than usual.

I have had nothing but great experiences at this UPS store. The employees are always so nice and helpful. Especially the younger guy that is basically working every time I go in there. I can’t print at my house so I always have to use their printer for shipping labels and the price to print one is kinda high in my opinion. But sometimes I don’t even need to do the printing. I’d recommend this location to anyone!

They make it so easy to ship packages here!

Great place and Excellent Service, Staff is very busy and always work very hard at servicing customers

I walked in to a calm and pleasant atmosphere despite a little bit of a line. There were 3 groups of customers ahead of me and one customer behind me. Everyone was just waiting patiently and there was plenty of room to stand in the clean and uncluttered store. There was one associate working, Rosette. She was calm, patient, and polite the entire time. When it was my turn, she clearly explained my box options and shipping costs, confirming the arrival date was okay. My information was quickly pulled up by phone number, and the recipient's name and delivery address were already in the system as well.

Rosette took my overfull box of gifts, recommended a more appropriate size box, weighed my packages, gave me my total, and nicely told me she would re-pack everything in the new box and get it ready to ship.

I left feeling so thankful that I had come to the UPS store instead of the post office. I remember having a similarly pleasant experience the last time I shipped a package. Visiting this store was a pleasure.

Fast and efficient service. Good people.

Really appreciated London's help today! First time I've run into a snag doing a return. She found a successful work around that saved me a bunch of time.

Rosette is quite possibly the BEST worker-employee I've ever dealt with! She is professional, kind and very knowledgeable about her job. She spoke positively about UPS, which I found refreshing. I shipped 14 boxes and she opened the door, helped me lift them as they were very heavy. 10 Stars to this lady!

I've always had a good experience at this location and I'd say I've been here probably more than a dozen times over the years.

There always seems to be a different person working but they always know how to help me.

For example 9 times out of 10 I'm just shipping something but sometimes I'll have more unique requests. One time I went in to have something notarized and the lady there knew exactly what to do. I had it all squared away within 15 minutes.

Another time I needed to have shipping insurance and it was an oddly shaped item that I was shipping and they were able to box it up for me which was nice.

There never seems to be a long line in here but maybe that's because I go during the middle of the day when I can.

If you're in the area and need shipping or a notary, this place is a good one to go to.

Hello, I just wanted to send some feedback on my visit to store 4295 this morning, 12/13. I had heard that UPS shipping rates had increased so I thought I would try USPS this year. However, I left the post office feeling frazzled because it was like a zoo. People were impatient, and there was nowhere to stand and wait in the long line.

I decided to leave and go to the UPS store at 2531 Jackson Road like I had always done in the past. I walked in to a calm and pleasant atmosphere despite a little bit of a line. There were 3 groups of customers ahead of me and one customer behind me. Everyone was just waiting patiently and there was plenty of room to stand in the clean and uncluttered store. There was one associate working, and I believe her name is Rosette (from my receipt.) She was calm, patient, and polite the entire time. When it was my turn, she clearly explained my box options and shipping costs, confirming the arrival date was okay. My information was quickly pulled up by phone number, and my parent's name and delivery address were already in the system as well.

Rosette took my overfull box of gifts, recommended a more appropriate size box, weighed my packages, gave me my total, and nicely told me she would re-pack everything in the new box and get it ready to ship.

I left feeling so thankful that I had come to the UPS store. I remember having a similarly pleasant experience the last time I shipped a package. I really commend your associates for remaining calm, patient, and polite even when busy. It was such a pleasure, and it seems rare to have such a good experience sometimes these days, that I felt compelled to write in with the details of my experience. I noticed other customers leaving after polite exchanges with Rosette, and they also seemed very satisfied with their visits as well.

Thank you kindly,

Lisa Williams

Dexter, MI

Name: Sandi Dial
10/25/2019
I had an exceptional customer service experience with Scott at this location.

I work in Phoenix and was expecting a package that originated at this UPS store. Scott went above and beyond to help make sure the package arrived here after we realized the sender had put the incorrect address AND we were having trouble getting in touch with the sender to correct it.

My first call with Scott he was able to change only part of the address, so he called UPS Customer Service on my behalf to see if he could correct all portions of the address that were entered incorrectly (the street number and street name weren't entered correctly and we could only change one or the other).

The next day, Scott tracked and followed up on the package when it was unsuccessfully delivered a second time. He called UPS again to make sure the address on the package was updated, and it took multiple attempts to reach someone who could help him. He made sure to call me and let me know all the steps he had taken and keep me up to date on things, as we were both tracking the package.

I am happy to report that after all of that, the package arrived here successfully. I sincerely believe Scott played a pivotal role in making this happen. Even though I mistakenly called him Kyle about 35 times in our first phone conversation, he was polite, patient, responsive, and really exceeded expectations in providing great service. Thank you, Scott!

We've always had great service at this store. Our latest visit was the best experience so far. Rose patiently walked us through a return label issue that was the merchant's fault. Kudos Rose! Thank you for wonderful, friendly customer service!

These folks are always great! Often I encounter them after a rush of shopping, wrapping and I'm later than desired. No matter. My stuff gets out the door and typically delivered on time.

The woman that works here is amazing & efficient.
There can be a long line, but she will calmly get everyone served in a timely manner. I hope she is appreciated!

I’ve always had friendly service here and it’s a breath of fresh air! Rose is one of the nicest people and I am glad when I get to run in to her, thank you!

Very nice staff, I feel always at ease anytime I use their service

Rose is awesome. She handled my botched Amazon return in literally 3 minutes. What a boss.

Good experience. Clean, well kept store. Pleasant staff who helped me print and affix the shipping label.