AT&T Store

This store has been nothing but helpful, the store manager Edris is professional and very helpful finding the best deal for me and my family. I highly recommend coming here for your cellular needs.

Edris helped me to upgrade my phone and cancel one of the phone lines I don’t need anymore. He did really great job and I’m so satisfied on it.

Omg I don’t know what to say about kind , nice and smart boy , Edres, his amazing, thank you for customer support that you’re doing. Good luck 👍🏻

Very experienced customer service, knowledgeable about product and services able to answer all questions that I had very mature with response.
Advisor Edris
Thank you

Edris is so wonderful, helpful, patient and kind! Thank you for the amazing service! Every one there was great! So nice and professional! Highly recommend this shop!

If I could add more stars I would. After a week multiple calls with AT& T customer service after a billing fiasco and my service being totally disconnected, I went to this location to see if they could help. Shaan and Adnon checked my account and diagnosed he issue within 15 minutes of digging in to my account.

They told me I would have to call customer service again to resolve the problem ( my heart sank) but not only did they call them for me, they spoke with the representatives to get to the right department, and then explained to them the issue and what needs to happen to resolve it. They patiently sat with me as I worked out the issues with my account with customer service, and afterward made sure my veterans discount was added.

I can't stress enough how much of a breath of fresh air these gentlemen were after over 8 hours total of being on the phone with customer service with absolutely no results. I'll only visit this AT&T store moving forward. Shaan and Adnon were great!!!

I really got the best customer service experience at this store, not once but twice.

The first time I visited, Shawn in the store was super helpful, extremely courteous and willing to go out of his way to ensure my plan issue and questions were resolved. I was so pleased that I went again to the same store for device upgrades, I had the same great experience the second time with another gentleman, Adnan, at the store.

In the past I would generally do such upgrades by just calling ATT which was never the best of experience. Being able to resolve my cellular issues face to face with a person, was so much better than having to deal with ATT customer service on the phone.

I highly recommend this store for all of upgrade, plan issues and other needs.

The best AT&T store. Very professional, welcoming, and friendly customer services. I am writing a review because I felt they deserve appreciation. Usually, customer service with wireless carriers welcome you and treat you nice when you are a new customer or purchase anew service, but they are very nice even when return a device or change your mind about something. They explain and fix any issue with the service. Very nice and patient with customers.They are always willing to help. Glad to have them nearby.

Edris was realy helpfull and i thank him for what he did to me he is the best.

Edris helped me today and he was very patient and fast to help me 100% recommend to get help from him.

Shaan and his crew will help you with whatever you need in a timely manner. I visited for a new phone and they found me the best deal for my situation. They are very good at explaining all kinds of different scenarios clearly to help you make the most informed decision possible. I cannot recommend this store enough for any att customers.

Shaan was very patience and help to ensure our family's needs were met. We came to add a new device and change a phone number in our current plan and it worked out successfully. We were very impressed with his service and dedication to make customer's very happy. I recommend this store.

Shaan and staff were extremely helpful and patient with us while transferring over our family plan. You can tell that he was trying to work with us to get a deal that can benefit us in the best possible way. I will definitely come back here for any future transfers or upgrades.

The manager of this store, Shaar, worked with me to purchase a new iPHONE 12 and was so patient, kind and understanding. I was transferring my account to my son’s family plan which entailed more than I had anticipated and the Schaar, helped me get through all the extra verification the finalize the transfer. I was in the store today (12/26) to pick up my phone, the store was crowded and is amazing how he can patiently multi-plex. It was a pleasure to do business with him.

I'd bought a phone and returned it, they were very nice and patient accepting it back and fixing my old one so it worked again. Definitely going back for my next phone when I've picked it. Bit harder to get into with the U-turns coming from the east but makes it a quieter place and easier to get service than over by Wegs.

Upgrading phones can be such a hassle. Not this time. Thank you SHAAN for providing such professional, courteous, and knowledgeable service. Our phones were upgraded in record time with no issues. Thank you SHAAN for making this a pleasurable experience! Keep up the excellent work!

The staff was kind and courteous to my inquiries and helped me set up a new phone. Experience was very professional. I always go to this ATT phone store for all my needs and questions. Excellent representatives!

Just took on a family plan for six devices and Shaan not only spent time making sure we got the best possible deal possible he also stayed after closing hours to make sure everything was sorted before we left. Genuinely helpful and caring, will only come here in future for all our mobile needs.

Shawn & Adnan in Sterling Virginia were fantastic. I've been in customer service for many years. Their customer service, and friendliness was top notch. I will return, and will recommend them to others.

Absolutely great service. Customer service outstanding. Took time to explain and find information that was needed and miss informed by others. Explained everything very detailed and great customer service. Store very organized and clean very comfortable to stable a conversion with the agents. Thank you