Neo Beauty Supply

I do not recall the cashiers name but my daughter and I came in with a list of things to buy. She was nice and helpful. She did move around the store a lot, but I just made a habit of placing everything we got on the counter to grab more things. She jokingly said I’m not following you around the store I’m just so tired and ready to go home and trying to stay awake. I took no offense because she was sweet and conversational with us. She asked were we close and I told her we came from Frisco. And she thanked us for coming to the store but she isn’t the owner. She gave me my stylist discount and sent me with a few goodies. Third time there and I will go back. The other time it was an older gentleman and he was nice and helpful and suggested some other products.

Sarah is so sweet! She always takes care of me and they have the best products and always have deals! I would recommend all women of color coming here if you wanna find what you need! Great place of business! I drive all the way from Dallas JUST for the customer service.

The store has an excellent supply of hair products for natural hair. But the female who is usually in the store will follow you around. It’s close to my home so I go in only for small items. For big ticket items I go to Ebony in Oak Cliff 60 miles from home round trip. Huge store with friendly staff who will allow you to shop in peace.

Their return policy sucks. Sold me a heating cap that did not work. She plugged it up to determine it didn’t, then would not give me my cash, but issued a store credit for 42.00 which I had to spend within 30 days. I did and never went back. If you are Black, stay out.

Update:I recently made a quick stop into Neo Beauty Supply for one item. I expected the same individual that followed me throughout the store. Instead, I was greeted warmly by a woman who smiled, answered questions, found products, and allowed me to shop without tailing me. I actually enjoyed shopping at NEO. Something has changed. They still have a great supply of products, but the staff has definitely improved. I actually enjoyed shopping, received professional and knowledgeable assistance. I checked the sign outside when I left. Same great store now has staff that welcomes shoppers. I’ll stop in more often and buy more. I’m changing rating from 1 star to 5.

I went to this place to get supplies for my brother he is in intensive care at Baylor Smith Heart Hosp. Sara was extremely nice and kind. She gave me supplies for my brother no charge and gave me an extra percentage off already reduced items and said she would pray for my brother!!! God sends just what we need and I thank HIM. And I thank this kind lady!

I'm giving a five star bc Sarah i think thats her name. The main lady that's always there is SUPER SWEET, A1 customer service! She was super patient as to what i wanted and was looking for. I'm def returning bc that kinda kindness is rare. God bless her!

Had literally everything I needed but was looking for in multiple places. The guy at the front was knowledgeable and helpful. Don't know his name but he was cool.

I really love coming to this place . The people are very friendly and very helpful. I will definitely recommend this place. Sarah is very kind and she takes good care of her customers.

I love this place! Always has what I need and if they don’t they will get it quickly. Sarah is my girl she is always kind to me!

Best price and customer service Neo he is great customer service

Customer service is excellent. I shop here all the time. Sarah is very helpful in helping you in the store.

Came by today for some detangling spray, and was really impressed with the selection! Tons of stuff at reasonable prices. Will definitely make this a regular stop.

Good experience always at this store. Sarah is always friendly and so is the rest of the staff. And they are open on Sundays.

Sara is the best in the store. Always ready to help. Been a customer for almost 9yrs.

Im new to the area and where I lived didn't have a lot of the hair they have here. They have a very good selection and the lady read really nice and helpful.

This is a great store!! I really enjoy shopping here. They are always so helpful.

They had what I needed and more. The store was clean and the sales person was very helpful

Great staff and fair prices. We always find what we need here.

Lots of beauty options. Good prices. Friendly customer service.

Sarah was so awesome! She helped me without a problem.

The employees were friendly and helped my daughter and I find everything we needed.