The UPS Store

I won't swear that this is my first ever google review, but it might be -- leaving online reviews is not really something I do. But about 8 hours ago, I ran a quick errand, shipping something at this UPS branch, right on the heals of a phone call that had me rattled. I wasn't hysterical, but I was rattled and deep in my own head. Elise was so warm and kind. I'm confident she would have provided excellent customer service regardless, but she graciously picked up on the fact that I was probably having a bad day, moreover I was worried because my items being shipped were fragile, and with a very kind smile and tone of voice, she told me she'd take care of me. And I believed her. And 8 hours later, reflecting on my day, that brief interaction was atypically impactful. Elise literally made my entire day better, just by being kind and patient and offering solid customer service at a moment when I was overwhelmed by even the simplest task. So this is an attempt at saying, "Thank you." I don't live close to this branch so I'm not sure I'll be back, but I'll aim to pay the good will forward. --Margaret

Of all the UPS stores in this area (and other mailing locations including USPS) this one has the most friendly and helpful staff. You all are such amazing people, and customer service is not the easiest job but you do it with a smile. Special thank you to Faith.

I went to the Palisades UPS on MacArthur to drop off a package, but couldn’t walk much because of a badly sprained ankle. Faith noticed me outside and came over to my car to get me all I needed for the shipment, told me to honk when I was ready and she’d come back for my package. I literally did the whole transaction from my car, which I really appreciated because my foot was hurting a lot. Thank you, Faith, for being a such a kind person and such a customer service pro! She really went above and beyond!

Elise is the most professional and talented employee that I have ever met working at the UPS store at McArthur Blvd store
She is so knowledgeable and courteous
I have a company myself and I will hire her if I can
Quan Trinh

I had an exceptional experience here today. Faith went above and beyond- she was helpful and patient, and by assisting me with box selection I was able to save money on shipping. I highly recommend this UPS location- I always have top notch experiences here.

I visited this UPS store and had the pleasure of working with one of your employees Janiya! Her attitude was spot on. She was very quick, patient when providing me with service. I must add that I did visit this store during a very hectic time and she was still very efficient with her work.

Keep up the great work!

I arrived 5 minutes before closing time on Saturday I was in a complete panic crying screaming and yelling. There was a women by the name Faith working. I believe she is the supervisor there although I was a bit edgy and rude she took pity on me it was not time for her to lock her doors because she had 5 minutes left but she did and completely focused on my issue until 5:20!! I appreciate the outstanding customer service!! Thank you Faith you made my day yesterday even though I had a very bad week. Thank you so much and again please forgive me for being so rude you are the best.

Visited your store to return a package for the first time. I didn’t have a shipping label or the correct size box to return it and your employee Janiya was a big help! She helped me print my label and packaged my items appropriately, great customer service experience! Thank you!

I really like this UPS. The staff are very helpful, friendly, and competent!!

I visited the UPS store on October 6th, 2022 at around 4:45 pm. I was in such a rush and feared that the store would be closing down by time I arrived but a young lady named Janiya (excuse me if spelling is incorrect) was very patient with me. We had some complications with one of my return labels and she remained patient with me even after 5:00 pm which is closing time at the store.The whole atmosphere is very friendly and the customer service skills are beyond great. I plan on making this my permanent UPS for my business endeavors.

I had two recent experiences at this store so good I should share with others. The woman who appears to run the store has an extremely positive upbeat disposition and great high energy. She was able to manage multiple customers at one time very efficiently - all while maintaining proper social distance. She also was very helpful on my notary request - I had to come back in because my bank messed something up and she helped resolve the situation very rapidly. Highly recommend.

Janiya and Elise are THE BEST!
Greatest customer service!
Extremely helpful with Amazon Returns and navigating to the return labels for other sellers ie Lands End etc

We are Lucky to have them in our neighborhood.

Very soft spoken, friendly, fast workers love they energy

Mika and her team are simply AMAZING. They accomplished what seemed impossible. Though I hope that folks will do their best to give this team plenty of time and notice, when I didn't and I didn't have any other options they figured it out for me .

I came to DC to deliver an important document to members of Congress. I landed on Thursday night and am flying out Saturday morning. After delays in the editing process, mid afternoon today (Friday) I went to this UPS store feeling frankly desperate. Instead of telling me sorry but... (which would have been a completely reasonable response) they made a completely over-and-above the call-of-duty effort to get the printing done, strapled and packaged.

I got everything to Congress in time and it made my entire trip worthwhile . Without their help, I wouldn't be celebrating a worthwhile trip to the nation's Capitol.

Now, I went to this UPS Store because my mother who lives in DC told me that she has had nothing but positive experiences there. So this is not a fluke. These people are excellent to work with. I am forever grateful!

The staff at this UPS store is very friendly and helpful! I went on a Saturday morning when it was busy and they made sure to greet and acknowledge me, letting me know they’d be with me soon. Meka was incredibly helpful and kind, providing me with free packaging for my Amazon returns (PSA: Amazon returns should be brought with their original packaging, especially larger items). I go to a lot of UPS stores for various reasons, and the staff here is always very nice and helpful which makes me want to go out of my way to come to this location.

Huge fan of this location and the team there. They recently changed ownership, and they are super helpful, friendly and motivated! They recently began offering notary services, and Temika a terrific job for me. As another example of their excellent customer service, I happened to see them go the extra mile to help a different customer successfully locate a package with some delivery issues due to a change of address. A+

Throughout the pandemic I’ve gone to this location to return things, print things, passport photos, etc., and it appears that there is usually only one woman working there, and she is working very hard. She bounces around and helps multiple people at one time, without showing any stress or rudeness. She’s also adept at using all of the machines and store policies. I’ve found her service friendly and efficient and I can see her being a big boss in corporate ups one day.

I've now used this UPS store 2x after packages mailed by USPS got lost. The team here is wonderful - very friendly, knowledgeable, and super efficient. Shipping items here is a totally pleasant experience, and my packages got where they were supposed to go, on time.

A big shoutout for Elise and Faith and all the good folks at the UPS store #5259 on MacArthur Blvd in NW D.C. Always service with a smile and usually doing 2 things at the same time to make sure everyone has a positive customer experience.
Bob
Greenwich Pkwy, D C.

One of the best experiences in the UPS. Mrs. Mika couldn’t be more helpful. Her professionalism and friendliness were above my expectations!!! Thank you for caring about your customers so much!