Shell

This is an easy gas station to get in-and-out of. The Marathon across Long Shoals Road is much more difficult to get in-and-out since the access road going into Biltmore Park Townsquare has more traffic and also a divider and occasional pedestrians trying to cross the road with no cross-walks. Fill up at the Shell and avoid the traffic and hassle.

I could choose to turn right or left....there is a gas station on both sides of the road. I choose to turn Right into the Shell gas station. I work nights and I am usually tired and just want to get home. I usually run into Chandra working and she is Always pleasant. I actually pay a little more money shopping at Shell as opposed to across the street but the extra $1 is worth it to me.. Thank you!

Good tacos!

Very friendly staff

Sign on the door asking customers wearing masks, but none if the employees were wearing masks and very few if the patrons, so it is obviously not being enforced. Okay for a quick pit stop. Bathrooms were cleans.

Rrff

Stop do you restroom at shell gas stationmen restroom out of order very disappointing

Frequently nozzles are out of order. Maybe, need to replace to new model.

I have no problem giving my ID when asked but I will never go in this Shell again. The guy that first helped me was nice but the girl was absolutely rude and just very cold. Try getting people who like people when you hire for the public cause you are losing customers with some of your current staff. She doesn't need to work with the public.

I have been coming to this one station because they always had a sale on tobacco and the customer service was outstanding. This was 4 years ago. 3 years later management & staff changed. The greatest employees & management left because they were over worked, struggled to get staff.
I still kept coming but the new manager is absolutely horrible, disrespectful & rude.
The employees there say they are overworked and I see it.
I went to purchase 2 packs of smokes and put in my rewards, my rewards didn't take.
The young man told me it wasn't working. In the past, he would start over and let me try again but today he didn't want to try. Lazy.
I spoke with the manager about returning my purchase. She told me no in a rude manner.
If the young man had tried to put my rewards in the 2nd time, it might have worked.
Again, laziness and unwilling to help.
I remember when this young man started working there and have only seen a decline in customer service.
Is this the new customer service? Disrespecting the customers now. Aren't we the one who help you get a paycheck?
Management is pathetic. You can't have a good staff if you don't take care of your staff.
Oh well, it's only a gas station, what do you expect. Lol.

Some of the rudest employees I've ever dealt with. Especially on the day shift.

Shopped here for the first time in 1/2 a year, within a week they had charged me 4 different fraudulent charges. Avoid.

This place is a joke the Mexican lady that works there was too busy cleaning to ring me up asked me to hang on and I did for a sufficient enough time I had to go ask her to ring me out as I was tired of waiting and she told me she was busy doing something THREW THE PRODUCT AT ME then wanna tell me I can go to another store if I don't like how she runs things let me add that up until today I go in there EVERY SINGLE DAY and spend my hard earned money but you wont get another dime from me or anyone I know!!!!!!!