The UPS Store

I regularly use this store for most of my mailings and I always receive the most courteous and professional service. Today, Rebekah was extremely helpful and made sure all my needs were met, and did it all with a genuine smile and delightful demeanor.

Being elderly I was unable to bring box from my car in. The guy said no worries.
It was so heavy I thought he could get a hernia.
After all was done he told me never worry about if you can not bring a package in.
We are here to help! I was so relieved. Thank you ups in Holden, mass

I have been using this store for over 5 years and have had 100% positive experiences every time and I sometimes bring in piles of returns at a time. I wait for others who may have just one or two returns to go ahead of me so it works out for everybody. The clerks are amazingly courteous and friendly.

Beka and her associates helped me more the I can put into words. I will go out of my way to ship from Holden UPS store. Thank you so much.

This is the best experience I have had at a shipping store. They helped me find the perfect box and were patient while I confirmed addresses.

Josh is very professional and kind at the same time. I had so many packages to return and he was extremely nice. Also he answered all my questions and helped me. Great service! Thank you Josh😀

Went there to ship some packages to a foreign consulate. Had a positive experience. Everything arrived as expected.

This store has never made any shipping mistakes with my goods, they are always friendly, and they are usually quick. Just because you didn't get everything 100% your way doesn't make this place a 1 star store. I've been going here long enough that they have proven themselves to be at least an average shipping center if not above average.

I am writing this review because I see these emoting type reviews that people post sometimes. They give 1 star and say, "I'd give negative stars if I could." All over a slight inconvenience. It's obviously the social media minded types that recognize the 5 star rating system as more of a swipe right to like and swipe left if you don't like, type of system. However, in the real world, one's entire business doesn't get red listed because of an employee's or owner's inadvertent inconvenience to a customer.

I love it how people give 1 star reviews for the entire establishment all because of a notarization denial and the stores decision to close down a half hour early (or 5 minutes early as one reviewer showed up at 6:25 and the store closes at 6:30).

That's why I give rational reviews to businesses. A one star review of this establishment is irrational and it was probably given out of frustration and wanting to somehow get your voice heard. It takes a lot of willpower to grant just rulings and not allow the punishment power to go wild. That is what the 1 star reviewers have done here. They've had a singular bad experience at an overall good store and really over exercised their rating system liberties by giving their big bad 1 star rating.

I just wanted to give my perspective of the store. They seem to be as helpful as possible with all of their customers from what I see. My shipments have never been messed up. They are fast at the checkout register. Definitely not a 1 star establishment.

Being new to the area, glad to see a UPS store conveniently located on Main Street. Stopped in yesterday and was treated so kindly by a young woman whose name I didn’t get, but very friendly and helpful. Thank you!

The two people working today (July 6th, 2020) are the NICEST, most professional people! Young, energetic, and patient with every customer, every time I’m in there.

I had such great service that I rent a mailbox from them now. They are very happy to help. I like the convenience of getting e mails to let me know packages have arrived at their location.

New management is very friendly, helpful, always try to save cost and time of customers, very good and helpful staff as well

Super friendly and very helpful.

Great service

Amazing service! They go above and beyond to help.

Nice to have one in town.

Always a great experience.

Always helpful and efficient.

Everything is perfect ❤

package shipping store