AT&T Store

This was absolutely the best customer experience I have ever had. Christian was knowledgeable and friendly. Every employee should have his outgoing and outstanding attitude. I was really dreading going to get a new phone, due to previous stuffy employees. Christian was a real breath of fresh air.

Amazingly helpful in getting my phone lines set up after the general customer service phone tree was entirely unhelpful after two hours of "following the script".

In-store, I was able to communicate the issue and we were updated, transferred, and on our way in about 25-30 minutes (and much of that time was just syncing data from one device to another).

I wish these awesome people could get bonuses or extra commission on fielding/fixing the errors of phone or online departments! Thank you again! 🙂

I had the pleasure of working with a young lady who really knew what she was doing. I’m not very phone savvy but she helped me with my stupid questions. A very kind girl.

I tell you, every single time I've set foot into an AT&T store, the service is excellent!

Yesterday, I was reminded of the AT&T excellence by the amazing sales rep, Brandon! I came in about 25 minutes til close and was in such a heated state due to dealing with their competitor down the strip, Verizon. I came in quite flustered and because of the poor service provided by Verizon, I needed help to switch my parents to AT&T quickly. Regardless of the time, my frustration, etc, Brandon continued to assure me that he could take care of everything! And rest assured, he sure did just that! I continued to apologize for keeping him after hours, but not one time did make me feel like a bother or inconvenience at all.

This is the type of service that keeps a customer loyal! Brandon was such a sweetheart and kept the conversation light and positive (which I absolutely needed lol).

BRANDON--you are the absolute MVP! Thank you so much for you patience, quick problem solving skills & assuring me things would work out. This was such a seamless transaction & lovely interaction!! AT&T should be proud to have you as a great asset to their team and for their customers!! Thank You So Much ☺

Mary, at Lexington’s AT&T store is absolutely phenomenal! She is extremely knowledgeable, competent, professional, kind, and the best listener! She exceeded our expectations and could not have done a better job helping us. Bravo for hiring such a high caliber, young woman! Barbara & Dave

I am sure Representative Brandon thought I forgot about him..but I DIDN'T...
I had some serious issues in which I had the privilege to spend literally most of the day in the store. Brandon helped me and went the extra longggggg mile. I went from my #s being canceled to full service with not 1 hiccup. He spoke on my behalf to all customer service folks that was needed. If you have a problem BRANDON is THE MAN to go to to get the job done. Not just done. DONE RIGHT and not a surprise or headache days later. Brandon needs a Raise and Promotion..

I went into the store to get a few things done that I couldn’t get done online. Brandon is an awesome rep and he got it done today I have dealt with him the last few times I’ve went into this store. He was a great help and was eager to help in any way he could. I recommend him if your going into this store. He’s the only one I like dealing with when I have to go in the store. He was the best.

I went into the store last evening (12/2/21) and had such a pleasant experience. Alex was extremely helpful in getting my new IPHONE 13 set up and starting my new account. I was amazed that he was able to multi-task between several customers efficiently, professionally, and with such a positive attitude. He was the only person working at the time. I will surely return to the Lexington store for any future needs.

Clark was phenomenal and very knowledgeable in the issues I was having with my phone/billing. Was on the phone nearly an hour with customer support, just to be referred to the store where Clark fixed the issues in a matter of minutes. I will definitely recommend family and friends to come to this store to deal with Clark as they will be in great hand.

Tina is such an amazing person, truly! Not only did she help me out so much but she genuinely cares about the customers, she’s very patient and understanding and always has the customer leaving content and satisfied. From the times I’ve gone I have witnessed such a positive and caring atmosphere at this store! I don’t even mind waiting to be honest with you. If I could give 20 stars I would cause this has been the greatest service I’ve received. Tina deserves a good bonus in my opinion.!

Customer service has greatly improved from couple of years ago! My last 3 visits have been extremely helpful from 3 different knowledgeable, friendly staff! Alex, the manager, yesterday was so patient and helpful!!

Tina, store manager at this location was most helpful, very attentive to my needs and wants, and went above and beyond to provide the kind of service that I needed. My expectations were superseded by leaps and bounds. Not only did she provide the high level of service that I received but in turn she was also training another employee in the process. This store will keep my business indefinitely and the service from the associates at this store uphold the reputation of not elevate the brand of A T & T!! Thank you very much for my exquisite visit Tina and friends!

I purchased a new phone and Alex got the phone hooked up in a few minutes. Great customer service. I really appreciate how simple Alex made setting up a new business account.
Everything went smooth I will definitely be back in the future and highly recommend this store

I went into the AT&T store in Lexington, NC and Tina is amazing she did an excellent job with helping us out with service with AT&T. She made sure that we had everything and knew everything about our services, phones, and our bill. I am truly satisfied with with her services with helping us.
Thank you Tina 😊😊😊

Alex was very knowledgeable. He wasted no time helping me in the areas I had questions in. He’s an awesome sales rep who represents AT&T EXTREMELY WELL. I would travel near and far just to get help from him. Thank you Alex. I’m enjoying my service even better now because of your help 😃

Had a fantastic experience getting my girlfriend and I set up with our new phones. Mitch was knowledgeable and very friendly. He could not have been a bigger help! We will definitely be back to this store for our future devices!

We came in about 6, Trevor spent nearly 2 hours helping us with our switch to AT&T. Very knowledgeable of the promotions. Just walked out the door at 7:59, a minute before closing-never felt rushed to go. Will definitely refer more people to this location!

Tina was very helpful when I brought my note4 for a charging cable she mentioned a promotion they had where I didn't have to pay anything to get my new phone today. She was very kind and courteous. I recommend anyone to go back and see her.

I was in and out in less than 45 minutes, very knowledgeable.

I had an excellent visit at the AT&T store. The store manager Tina is awesome. She helped me solve some problems that I had even staying after hours to make sure that everything was taken care of. Truly this place loves having great customer service. I left feeling great and satisfied. I would reccomend anyone to go to the AT&T store and to ask for Tina!!