Two & Co

I have always loved stopping at this store when visiting Duluth. The have lots of really cute jewelry at low prices. Yes, you can get them even cheaper on Amazon, but what is the fun in that? I have always found the store staff to be very friendly.

This is my favorite store in Duluth. I always find something very special like jewelry or clothing. They have very high quality items in there store and they have so much to offer from exquisite clothing and jewelry, body lotions and much more. I always bring my friends and family to this store when we visit Duluth and they we always have so much fun and always find something special buy.

Since I don’t live near the store, I was happy to find two of the three brands I purchased at Two and Company on Amazon....and at lower prices.
Hello Mello and Impulse California. A cute Duluth store with so much to offer.

Was asked to leave the store because they didn't want me "treating it like a public place". Had been in a few times over the weekend to see if I was interested in anything. Had an item I intended to purchase in my hand when I was asked to leave. Dont know if they thought i was trying to shoplift or that they didnt like me not having bought anything yet. Will not be going back next time I'm in Duluth.

Actually saw this while we were looking for places to shop through Google maps, by the reviews? I believe we'll be staying the hell away from that place. Absolutely disgusting behavior. Please close your shop, even Google advertises your poor business etiquette

I am a couple friends made a day trip to Duluth. We went into Two & Co and I purchased a pair of cute earrings on Friday, Oct. 30, 2015. I put them on later that day and that evening, the earrings broke. I called the store, and the gal I spoke to said the manager/owner handles such situations, and he'll be in on Monday, since I don't live in Duluth.

I called on Monday, and spoke to a man, and he then told me to describe the earrings. I did just that. He offered to send a new pair to which I thought was a nice gesture. I even offered to send a copy of the receipt and the broken earrings. He said "That's alright, I'm pretty sure I know the pair you have." He said to send my address via email and when they come in he will send it out. I must add that I saw more pairs on the display, so I found it interesting that I had to wait "...until more come in."

Fast forward to Tuesday, November 24, 2015. Obviously, more than 7 days have lapsed (the time customers can return or exchange with a receipt--to which I have).
-I received a regular security letter sized envelope.
-No company or business logo on the envelope. Very cryptic.
-Earring hole punctured on both sides of this envelope.
-No letter apologizing, no card or anything else.

The pair of earrings wrapped in a thin fold of bright orange tissue. The earrings are in a little plastic bag big enough to hold them and guess what? The earrings were destroyed! The emblems are broken off, the pins to fir in the ear lobes are bent over so much that if you bend them back...they break off. To add insult to injury, I called them and the line provided on the receipt and on their website is "disconnected."

The easiest and most "customer friendly" manner, would have been to send a refund in money order, using the exact same stamp they used originally, to send the earrings I have and cannot wear. Or a little care for your merchandise and place them in a jewelry box and padded envelope. I would have gladly sent the broken ones back with a copy of the receipt, but they'd rather cheat a customer.

It's not so much the money (which was only $6), but how I was treated as a customer, being given another broken pair. Did this Two & Co really think that I would get undamaged earrings through the mail in a regular envelope? We all know that even padded boxes get beat up during transport for delivery. I know Two & Co seem to have the ideal customer service given the past reviews, and they had me as customer until they pulled this stunt.

I was questioned of shoplifting a couple times while I was in there. First of all, I was wearing my work uniform so what kind of dumb person would shoplift with their uniform on and second of all, I had absolutely no intentions of stealing so I was very confused. Will most likely not be coming back.

I’ve been very upset by their customer service!! I’ve never felt so terribly treated by staff. They have unique things which is great, but it’s not worth visiting again.