The UPS Store

Love this store! I've always had excellent service. When I bring in my Amazon returns. Depending how I want my money back. As a credit on my Amazon Account. I just show them my QR Code they give me my receipt I'm out the door. If I want it back on Card I used. Brought taped package back. I couldn't print a label, they printed a label for $1. Still took very little time and I was on my way. I've never had a packaging service this easy and fast!! ♥

Thank you to Ken Richardson and his outstanding team at the Battle Creek UPS store! They provide top notch service each time I need to send a package ,purchase stamps and products or even designing a fun banner!
I appreciate their professionalism,efficiency and friendliness!

Fast, reliable service. I can't count on the staff to know what to do to take care of my needs. There is always a pleasant atmosphere in the store.

Every employee is friendly and helpful. The manager remembers me and always has a smile. The store is clean and welcoming. A well managed business.

He was very patient with me. Show me how to put things on my phone to keep track of my package. Thank you UPS.

Employees are very nice and fast. I've never have an issue.

But, they really need to tell the UPS drivers to never block the parking lot. It's a safety issue. Driver knew a couple of were people lined up behind him and didn't care.

The workers are polite, efficient and
hard working, a testament to the wonderful
culture developed by the Manager
Ken Richardson, just excellent!!

This is hands down the best option for exceptional customer service in Battle Creek in shipping services. If I could give them a higher rating than 5 star is would. They go above and beyond. Perfection. Thank you. As a business owner myself I recognize a dedicated and well trained staff.

Hard to understand the poor reviews. I believe alot of the negative reviews aren't the fault of the store and possibly more anger towards Amazon or UPS SHIPPING which are different entities. I've used these guys alot and they are always polite and provide good service. I needed receipts for all of my shipments for the year and the Mgr took time to print them out for me. Much more service oriented than the post office (where employees are angry and short with you. Imagine for a moment asking a Post Office employee to print past receipts for you) and typically cheaper to ship moderate sized boxes via UPS. This is a solid store.

Shipping is quick.Employees have always been friendly and helpful.

Mr. Richardson and his team always provide excellent customer service. They take time to address each customer's needs in a friendly and efficient manner.

This store has the most amazing customer service! I went in to ship a prepaid box off and Ken and Fitz were awesome. They let me know that it had to be taken to another store and they also let me know that the other store wasn't currently open, as it was later in the evening..
They saved me time and gas!
I feel that they gave me excellent customer service. I actually called the owner, Bob, and told him how happy I was and I will definitely be back (plus tell my family and friends)!

I have been using BC UPS for over 5 years now and have never had a disappointment with service or staff. In fact I’ve had exceptional on both! I recently moved from Michigan to Utah. I had a very expensive sculpture that I did not want to wrap and hand carry or send with moving company. The cost was not cheap for them to take care of this for us, but I had all faith it would arrive in the same condition. Ken the office manager suggested before he take it for wrapping I take a couple pictures of it showing it’s pristine condition. Great idea Ken.
Unfortunately, once it left the Battle Creek UPS it was out of its protection. Once we arrived in Utah and opened our package we found our expensive sculpture was broken. Heartbroken as it is no longer replaceable, I called Ken at BC UPS Store. He was very apologetic and filed a claim immediately! From there all I can say is Ken, the Office Manager always handled my questions and concerns never handing me off to another employee. Within 6 weeks after we filed our claim Ken texted me and said the check was in the mail. I was so thankful that I used their facility and would continue, as this could have become a nightmare without his persistence with Corporate and this claim! I’m in gratitude and highly recommend this UPS and it’s outstanding Office Manager, Ken!

I have utilized the Beckley Road UPS Store for the last several 3-4 years or so. During this time I have been more than satisfied with the services used. Bob and his staff are very flexible and willing to go above and beyond to support my request and service my normal mail, shipping, and other similar business needs. They are always willing to accommodate any special request if at all possible. Given the fact some of my request have been quite challenging and out of the norm in terms of shipping various items I have nothing but the highest compliments for Bob and his team. While the rules and regulations relative to shipping "non standard" items are ever changing Bob and his team are willing to dig in and ensure that the regulations in terms of Homeland Security are followed. I would highly recommend their UPS Postal Mailbox service as well as any of the other many services provided. They offer a strong value proposition coupled with an agile staff that is always super friendly and accommodating.

Keep up the great work and great service.

Jason Smith

I mainly used this store for Amazon returns and they have been awesome. I bring the return in unpackaged and they just scan the bar code and I'm out of there most times in less than a few minutes. Staff is friendly. Never had an issue!

I use this location often to ship my packages and they are always friendly and provide the best customer service! Any time I need a special size box they always help me decide the best value for me to ship it at and at the most affordable rate. Don’t hesitate to have this store fulfill your packaging and shipping needs!

I wish all the stores in Battle Creek had the kind of customer service that Bob and Julie provide at their UPS store. They have the best staff who are always courteous and efficient. I never worry about my packages being correctly and on time. I have shipped over seas and domestically. They are the best!

The guys were great answering my questions, packing my expensive stereo equipment, and getting it across country safely and in great condition. It was a quarter of the cost i had expected for packing so I was very happy.

I have used this store for several years. I would like to "Compliment" the staff. They have very strong customer service skills. I have never had a bad experience with this store.
Keep up the good work and I will continue to use your facility. I also recommend this UPS store to my family and friends. Thank you!!!

Bob and this store are AMAZING! Their work is beautiful and timely! They make life easy with their house account and are always quick to get back to us.

Thank you, Bob and team, for your amazing efforts! They don't go unnoticed!