AT&T Store

Went to Att to get a new phone and the service I got from Ty was amazing he was very nice, explained things to me so I can understand what I was getting and was a great success. Recommend going to him for your business. Store was Mount Zion in Illinois

I was GREATLY helped by Del Burkey today. He was able to help more than one person at a time totally efficient, kind, and went above and beyond. This experience was definitely something to write about way more pleasant than being on hold waiting for a customer service rep. He is a fine upstanding young man who is destined to go far and AT&T is blessed to have him working for them. His excellent service transfers to AT&T and speaks well of the company. I will definitely tell people to visit this store and if they need quality service Del and AT&T can be trusted to provide it!

The very best staff there is. I feel like the other poor reviews here might not understand how to work in retail. This staff is knowledgeable, kind, patient, and just pleasant to speak with--every one of them! I will never go to another AT&T store again.

Tremendous job by Justin to handle a complex situation. Even took time the next day to calm my nerves about the next few bills... I also witnessed his excellent customer service with other customers while dealing with me. If you ever need to get a phone or work with someone face-to-face on AT&T issues, this is the place and Justin is the guy!

Odds are the negative reviews are people who had issues with AT&T customer service. Customer service tells you to go to a store but they don’t tell you this isn’t a corporate location. They’re not able to help with everything AT&T related. Always had good luck here and will continue to come back and recommend them. Guessing the people calling them liars, rude, etc would never say a thing to their faces. Typical yelp reviews 2-3 people mad because they didn’t get their way or because of an honest mistake. Overall great help and wonderful to deal with

I had a wonderful experience today (while I was panicking) purchasing a new phone with Brandon Corley!! He is so patient, kind and very informative about all of the products! He spent about two hours with me explaining everything in depth! Thank you so much, Brandon!

Justin was the associate that helped me. He helped me pick out a case and a screen protector for my Note 10 plus. He was very knowledgable and very helpful. I highly recommend him to anyone going to this location!!

It took three AT&T retailers before we found one that provided great customer service and an attitude of actually wanting to help us. All we wanted to do was add a line but needed some questions answered first. This store provided all that and service with a smile. We were greeted as soon as we walked in the door and provided immediate assistance and walked out of the store with a new phone and new line 20 minutes later. Two other stores in the area failed miserably in these aspects. Hats off to the staff at the Mount Zion AT&T authorized retailer. We will drive the extra 15 minutes from this point forward when we need something from aT&T.

Our experience at the mt zion store was amazing. The rep was very thorough and got u a great price

Although we went to the store in Forsyth. Never again. He was rude and very unprofessional. The sign said open till 5. It was 130pm and he said they are closing at 2. I asked so we can't come in he said NO. At the time we just had a question about our account but he didn't even give us the opportunity. He just said no you can't come in. We will NEVER go to that location again

I went in to transfer information from one phone to another for my Dad. The service rep greeted me immediately and took care of it all within minutes. Probably my best experience at a wireless store!

Justin helped me a lot! Great lad that really assisted me on a few different visits. Brandon also assisted with an issue I had.
Fantastic customer service!

Great service. Knowledge and personable. I have been with AT&T for many years. This particular location had the best overall service of any location I have visited in the past.

I was in there and Jake is the man! Very friendly and know a his stuff! Ask for him, he will definitely take excellent care of you!

Brandon was super‼ I am totally unable to work techno stuff & he was very knowledgeable & very patient. Thanks!

Great experience here! Very helpful. Best phone store in town!

Brandon Corley and Cassi Portwood are both a wonderful and first class asset to your company!!! Thanks so much!!

Thank you Dell and Brandon for all of your hard work! Phone working, and great customer service!

A new manager was there and he was very nice and helpful. Will be going back.

Awesome service!! I will definitely be returning to this store!

Lots of friendly knowledgeable helpful staff with no rush or pushy pitch.