Orvis

My favorite retailer anywhere. Well tailored clothing and accessories , made to last with style and comfort. The men’s department doesn’t feel like an afterthought, which is the case in most big box retailers. The customer service is second to none, and the pet supplies and gifts are an added bonus. Timeless fashions for quality minded customers.

The Orvis name is synonymous with quality, but the River Road location has the best customer service period. The staff is well trained to be helpful, they know the clothes they are selling, and they don't try to push you into making purchases. Going there to ship is a welcome change from other brands that don't educate their employees about the products they are selling and don't teach them the importance of customer service. I will remain a loyal customer because Orvis has high quality...River Road location defines quality of service.

Thank God I didn’t make the mistake of going to a big box store for my first fly fishing rod & reel set up. The group of guys that work at this location are incredibly knowledgeable, very passionate and super helpful. Honestly one of the best shopping experiences I’ve ever had in my life. I walked out with exactly what I needed and made a few new friends in the process.

Best hunting and fishing clothes and accessories. Incredible knowledgeable staff.

I’ve had the privilege of interacting with just about everyone who works here and they are all truly wonderful, knowledgeable, and helpful people. There are very few places you receive customer care and service that goes above and beyond your expectations these days and the fine people at Orvis provide an incredible experience every time. They’ve helped make my entrance into fly fishing smooth and easy and I’m grateful for all of the help along the way!

Just wanted to share how great of an experience it is every time I come into the store. Patrick greeted and helped us last weekend and he did a great job, was friendly, knowledgeable, and we even shared some laughs. Always a 5 star experience at this Orvis location.

Customer service is second to none. Quality clothing that is backed by a genuine guarantee against pretty much anything life throws your way. Staff at this location are especially helpful.

All around amazing experience when I come to get gear from this store. Andrew is simply extremely knowledgeable and so helpful!

AMAZING experience here. Jeff took an hour of his time to teach us the basic of fly fishing, fly selection, leaders, tippets, and even helped us set up the new line. Could not have asked for a better experience and will for sure be back for advice, flies, and more.

I always have mixed feelings when I shop at Orvis: the clothes are expensive and the opportunities for useful sale pricing are limited...but the clothes are good quality and you get what you pay for. Staff at this store never high pressure a sale. Parking is easy at this strip mall although getting in/out of the parking lot is complicated by a set of odd and one-way intersections.

We came in last minute, they graciously let us shop and feel comfortable about it. Gentlemen, helping me try on jackets to find the right fit. Advised us on doggo toys. Bought some things, going back soon!

Great location on River Road.....the two items i wanted werr not in my size...the clerk said he could order them on line and ship to my house with no charge. NOW THAT IS SERVICE. I needed some help with other items...there was no pressure to buy and the staff was extremely helpful and knowledgeable.....by the way the selection here for dogs is superb. The staff member who helped me the most.....sadly i cant remember his name but he was originally from Middlesex.

JULIE went ABOVE and BEYOND to help me find a top that I was looking for! I was actually able to get the last one in my size because of her insistence on checking! I had originally called about making a return and I was frustrated that I had lost my credit card. She turned my whole day around with her bright spirit and positive attitude!!!

Great staff, excellent products.

This is hands down the best flyfishing store in central Va, they have a great selection of fly rods, reels and flies to pick from. They do stocks some very hard to find flies. The staff is very polite and friendly. Stop in and see for yourself.

This is a very niche store that does an excellent job at focusing on genteel outdoors clients who want an upper crust version of LL Bean. There are some promotional and discounts but don't look for sales here. Fly fishing, trips for luxury resorts, flasks, are here for genteel outdoors gentlemen and ladies. This is also the male haven for those accompanying wives shopping at Talbots.

Super nice and clean store very friendly staff that were genuinely excited to talk about fly fishing and the brand they represent. Big thanks to Patrick he made my first experience with a brick and mortar ovris store one that will keep me coming back whenever I visit RVA

See Patrick when you go in. He is outstanding. Very helpful and took time to make sure I had what I needed. I will be returning. Great customer service!

Great clothes and high quality merchandise for sale. Staff at store is very attentive and knowledgeable and professional. Items are high quality. Love the store.

Excellent customer service! Went in with a problem with my wading boots, and they were replaced, no questions asked, no hassle at all. Adam was very friendly and helpful. That's why i keep going back!