Duane Reade

I must give a shout-out to one of the cashiers (Robin, I believe) who delivered outstanding customer service yesterday (5/13 at 5:30 pm). It was very, very, VERY busy yet she was so kind and patient as she assisted an elderly woman to navigate the electronic pay pad, helped a pair of college students pack their snacks, and explained to me how the gift cards work. She seemed to bark as she kept the line moving -- but once they got to her register, she still managed to offer each customer exactly what they needed to leave the store with a smile. With many options in the neighborhood and despite some of the negative reviews here, Robin is an asset to the Duane-Reade brand. She deserves to be noticed by the manager. [NOTE: I was not there for Rx and cannot speak to the efficiency of the staff downstairs.]

I had a pretty good experience with one of the employees at the register (Grisel I think her name is?) Super kind and helpful!

The place is short of staff.
Most of the staff are helpful, as very few staff members are rude. I do agree, some ladies there can become extremely rude &,disrectful.
The overall, there is nothing we can do but go with the flow.
More training in customer service may help enhance & improve; management should look into training their staff to show more courtesy & Respect to the customers.
The tall black guy there is the most helpful & polite.
I have no complaints.
Still the best pharmacy in town.

I am a physician who has to make many calls a day to pharmacies. This can be tedious, boring, and maddening. I had one of the best experiences ever tonight when dealing with pharmacist Jack (Yaakov) Gruenberg. He was smart, efficient and, most importantly, had a presence and sense of humor which made the over the phone prescription experience rewarding. If you ever need a pharmacy or pharmacist go to this place and ask for Jack!

This pharmacy has gone out of there way to help me! The staff is excellent, understanding, and without a doubt helpful! They are very on top of what needs to be done! I could not not be in their shoes all day and night, doing what they do on a daily basis! Very good Pharmacist and staff!

I only used the pharmacy once, and it was pretty slow, however, I printed out thank you cards in the photo center and the manager on duty was very helpful! When the printer malfunctioned, he went out of his way to get it up and running again.

I find that the staff is very helpful and the cashier's are usually very pleasant. This rating is for them. The pharmacy however is a totally different story.

The pharmacy staff went out of their way to help me fill a prescription from my doctor while visiting from Chicago. They were cordial and very accommodating.

Super friendly and helpful staff, especially the pharmacy. Very knowledgeable.

Pharmacy always has my medication in stock unlike the cvs down the block love it

Fast, friendly service helps when you're not sure about a product. Great variety of products

I have had several very positive experiences at this place, including flu shots, a two part shingles vaccination, and a couple of prescriptions.

Excellent customer service!

Great staff, been here for years,
and still happy with the services and help provided.

Went to pickup a prescription and they had it.

Quick service. Usually better than rite aid

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