Firestone Complete Auto Care

Excellent customer service!

My tires were reaching the end of their life (one was permanently leaking air, and all 4 had a little over 60k miles on them, and had driven across the country twice), and I had a bad experience with a technician at a Mavis recently when I tried to have all 4 replaced. So, safe to say, I was nervous bringing in my vehicle for any kind of service.

However, Jim really took care of my needs as a customer! I told him what I was looking for, and he got me all squared away within minutes. Tires were ordered AND installed same day. He used clear & digestible language to explain the alignment process to me, and it never felt as though he was speaking down to me. I will absolutely be bringing my vehicle back for other maintenance.

I called on a Friday afternoon. My tire had gone flat and it had a cut on the sidewall. I know my spare was stuck and I wouldn’t be able to use it ( pickup truck, underneath the bed, now rusted in place) I was planning to get new tires at my regular mechanic but I figured I really didn’t have a choice but try to get the tires. I checked online and website said two tires were in stock. I needed my truck to be able to bring the snowplow to my parents house since the snowstorm was arriving the next day. I called and spoke to Jim. He said he could get the tires on-site the next morning and I brought my truck down that afternoon. I was a few minutes late picking it up because of the snow and he said no problem when I called. Jim showed me the tire before I bought them and explained their features. Gave me good advice about my current spare tire situation. He was so pleasant and helpful, he made a stressful situation into a nice one. I’ve only driven in the snow on my way home but I was happy with how they handled the snow. My experience was great and I will definitely use them again.

Great location, Marc the manager and Jim the supervisor are awesome. They took care of my issues Immediately.

Jay the lead tech solved a ground wire problem on my van and saved me a ton of money.

Thank you Firestone team of West Caldwell, for treating my vehicle as if it where one of your own.

Mechanic Jay is probably one of the best mechanics I’ve ever come across in my 50 years of driving and Jim and De’Shon are just great in the office when taking appointments always professional and friendly they just seem to go the extra mile all the time and being in the service industry for 50 years I really appreciate good service

Deshaun and his team were true gentleman got me in and out in record time Mounted 4 tires and wheel alignment all done within a few hours

Thank you to Jim and staff for professional, friendly and accommodating service from check in to pick up.

Jim and the team provided me with great service. Thank you.

I've used this shop for a few different cars over the years. The guys here are great. Jim in particular has always been a real pro. Friendly and quick service at a good price. No shake downs like some shops.

The people who work there, Jim and Rick, were very professional and friendly. They are open on Sundays which makes them very convenient. Also the prices are better than local mechanics and that was a really great surprise. All this together makes me very satisfied customer, who will be always come back for service and recommended to all my friends.

Had a flat tire and went in. Steve was very courteous over the phone when I called and also when I was there. They did tell me that my tires would need to be replaced by summer, but didn't pressure me at all into doing it today (I'm leasing and returning before then, so no need). They were quick and professional in patching my tire and I would recommend them!

I don't think I would be inaccurate to say that most mechanics are not trustworthy. Dealers are perhaps one of the worst since they can hide behind their brand. With dealers, I've caught them for example, telling me they've changed the oil when they in fact did not.

But, this business seems fair and honest. We've brought our car in a few times. We found them through Tire rack in order to install new tires. And, they did a few other maintenance items as well. Everything was done perfectly and at a very fair price.

Dropped off my tire with a broken valve stem this morning. They gave me a call at 9:20 saying it was done already! Joaquim rang me up this evening (since they are OH SO CONVENIENTLY open till 7!) and was helping by being patient with me and answering my questions. Highly recommended and I will return when I need tires. Thanks Guys!

Great place for tire service! Don't hesitate to ask for the best price. They will work with you. Especially if you have a competitors price. 5 STARS ***** GREAT SERVICE

They could take me immediately and there was a great coupon deal on the Firestone site for $28.98 for a synthetic blend oil change (up to 5 quarts). Great deal and fast service plus professional and courteous customer service made for a happy, quick visit.

firestone west caldwell is a nice place and good price for customers. Also, Manager, Marty and associates are friendly, welcoming and helping to customers what they need. So, if I need help for my car, just contact and set it up with them. Thank u so much for your guys help. 🤙

Very nice people took care of me by moving up my appointment so I could be done early enough that I wouldn't be stranded without access to another car.

They're great i did walk in and right away help me about my car tire problem.And did not wait for long my car fixed in about 20 minutes Thanks to Chris and technician Steven.

Came in with a flat that turned out to be the result of a bent rim. Straightened the rim and reinstalled my old tire. Straightforward and fair. Did not try to sell me the new tire, despite the effort to get my size. I am repeat customer and will return.

Broke down while on vacation. Glenn Cox who is the manager was unbelievable. He made sure we were taken care of quickly and was attentive, caring and knowledgeable. I would highly recommend this location.

Great customer service, the staff is very nice and helpful. I had my tires changed in less then one hour!