SERVPRO of Winchester

Cory of Servpro was here the same day my pipe busted with his crew , I was at work when this happened unfortunately but they stepped up he contacted the right people for the job and got it done quickly and in a timely manner! Very professional and kept me up to speed on everything going on ! Thank you and your crew that came to the rescue on my pipe busting in home !

Updated/Amended from a previous review: After an initial glitch in scheduling occurred, ServPro of Winchester apologized, accepted full responsibility for their error and were very accommodating. The franchise president personally contacted me and, subsequently, personally performed the inspection and provided an estimate for the services we requested. I am happy to update my previous review and give credit for the due diligence provided by leadership. Thank you, Bill, and ServPro of Winchester!

I love a contractor that will honestly tell you when work DOESN’T need to be done! I had some mold in the basement of my new home and made efforts at remediating it myself; I had Servpro come look at it to make sure it was handled properly, and Kevin Smith was glad to tell me I had done exactly what they would’ve done for me and that he didn’t see any remaining issues. Will gladly be using Servpro in the future if I have any similar projects!

We were very pleased with ServPro for their smoke remediation services. They were recommended and scheduled by our realtor and their services were performed on time and we were very satisfied with the results. We would highly recommend their services.

We suffered a major house flood while on vacation. Carlos and his team and Arminda and her team were rock stars when it came to all of the cleanup! Super hard workers, extremely professional and very helpful guiding us through each step! Couldn’t be happier!

This "team" of professionals was outstanding. Kevin in sales was responsive to my initial call, expedited a proposal, was price competitive, and worked me in on a short timeline. The team of Mike and Robert who did the cleanup was exceptional. They showed up when they said they would and did what they said they would do! They didn't miss spot with a follow up air quality test that exceeded expectations. I would highly recommend this team of professionals.

Arminda and her team were the absolute best, they worked very hard even in 100 degree weather. She exemplifies what customer service is and leads by example. She’s a great leader and ensures the job is done professionally. Thank You Arminda!!!

All of the ServPro teams were fantastic. Carlos and his team for the water remediation. Kevin and his team for the mold remediation. Lastly Maria and her team for the restoration and additional remodeling. Have all the services interconnected is very helpful. I recommend all of the teams for their professionalism, responsiveness, and great work.

Arminda was a joy to work with. She walked with me to determine what could be salvaged, explained each process she was doing (from cataloging what was being stored and what was determined to be unsalvagable), and what the follow-up process would be. She is most definitely a keeper and excellent representative of ServPro!

Joe and his team was very thorough. I am very pleased with their work!

Arminda and her team were awesome. They were careful with our belongings and worked very quickly to pack and move a lot of things so the repairs can begin.

I cannot say enough great things about this company and the employees I have had contact with. I had a bad water leak on Christmas Eve and Corey and Miguel were onsite at 9:00 am Christmas morning to start working to get things back in order. Corey has been above and beyond helpful in this situation from his knowledge of what needs to be done to his answering the 100s of questions I had. Migel is very polite, professional and an extremely hard worker. They were able to get my main living areas under the drying process by the end of the day. I hope that I do not need their services in the future but i can assure you that they will be the one I reach out to in the future if I do.

Corey and his team did a great job! They were very courteous, polite and very patient with me during a very stressful time. Very professional and efficient. I would highly recommend them.

ServPro and subcontractor VCS did a good job, for the most part, of communicating and managing the project. There were some delays and missed opportunities for communication a couple times with regard to starting the project and ordering flooring in a timely manner, but everything else was spot on. Both companies were highly professional and considerate during the installation, I can’t say enough good things about that. Quality of work was 9 out of 10, with a point deducted for small (1/8”) chips in the laminate coating on the countertops at the edges that may have been unavoidable during cutting, and some barely noticeable damage at the back edges of cabinets where the odd screw was too close to an edge; neither worth mentioning to make them fix in my opinion.

Trustworthy guys; safe to leave alone.

Having worked with other companies in the past I would say these guys do excellent work for the money, and are certainly more readily available than any other contractor I’ve called.

Arminda did an awesome job. I was very pleased with the clean up. All work done in a timely manner. I would recommend her and team for any future work. A. Kelsey

Cory and Clinton were so professional on time and made clean up so easy. They made me feel comfortable with all the questions I had and took time to walk me through all the steps. Cannot recommend them enough.

Arminda and the rest of the ServPro of Winchester crew did an absolutely outstanding job cleaning our house from our recent fire. They worked tirelessly and cleaned every square inch from ceiling to floor to furniture, photos and personal items. Highly recommend ServPro of Winchester!

Kevin was professional and friendly. He was running behind due to another job but called as soon as he knew he would be late to let me know. This was greatly appreciated. He was also honest about the work we needed and what we could do ourselves vs when professional services need to be used. I cannot recommend SEVPRO and Kevin enough!!

Exceptional work by David and his crew. They went above and beyond my expectations! Professional, friendly, and took the time to answer questions I had regarding the repair/renovation work. Couldn’t have asked for a better experience, especially after all the stress from a flooded basement.

Ceiling Fell, SERVPRO cleaned up everything...insulation, drywall...fine cleaning crew (Arminda Zelaya), was exceptional and very thorough in every room. Very prompt.
Thank you 😊.