Citizens

I came to this location to set up a new bank account and I had the pleasure of working with Heather. She was extremely patient and helpful and made sure that everything was figured out before I left the building. Would highly recommend this location and Heather!

Incredible customer service and great lending products. Special things to HEATHER for making me feel like a VIP!

A Wonderful Place too Bank! Service is Excellent! Friendly Customer Service! XOXOXO LOVE, LISA

Love this bank, great service, professional and friendly staff.

Great personnel, friendly competent and helpful.

Friendly employees

Very friendly staff here, nice bank

Lack of knowledge at the branch with how the online accounts work. Was told there was a solution over the phone to ACH transfers that I was missing. Showed up to the branch and he was scratching his head.

I can't blame the branch, but I can't recommend Citizens in general. It took 5 trips to the branch and numerous telephone calls with the tech department, which is outsourced to a foreign country, to accomplish what should have happened at the first appointment in about 10 minutes. Very simple online banking issue. The other issue I have is that no one ever answers the phone at the Pleasant St branch, and there is no answering machine to leave a message. So no way to get ahold of anyone at the branch without making a special trip in person.

Usually the employees at this location are always very professional and kind. But today there was a new female employee (Teller Number D110256) who was extremely rude. I passed her two payroll checks to be cashed and forgot that my account balance at the moment couldn’t cover them. She proceeds to BLAB my account balance out loud in front of all employees and my passenger instead of politely asking if I’d like to deposit the checks instead because my balance couldn’t cover it or at least have my balance printed on a slip. Last I checked that was PRIVATE INFORMATION!! The lack of common sense with some people amazes me. I’ll be switching banks soon because it’s infuriating to have a teller treat you as if you are less than them. Not happy.

I assume it’s related to Covid, but place was shutdown and dark at 3:45 pm on a normal weekday. The drive thru was even blocked with cones. Is this place permanently closed? Other businesses are returning to normal. At least have some kind of signage what in the world your hours are, or if your closed permanently. It’s not rocket science.

Awful bank. Anne is lazy and rude. If you have any problem they recommend calling the 800 number. I wouldn’t recommend this bank to anyone.