Trombly Plumbing & Heating LLC

If you live in the area, this is the plumbing company you want! Heather is awesome and Al is a real pro; both are incredibly helpful and knowledgeable. I won’t use anyone else. Al helped me install the heating system in the pictures. Bottom line…they are great!!!

Heather truly cares about her customers and goes above and beyond to get them what they need. I had a furnace replacement done and installed in less than a week. Very easy to work with and professional!

Heather, Al, Patrick and the entire team are dynamite! Personalized care aligned with a responsive approach! Upon the purchase of an old VT home we had “Old Pipes” with a couple severe leaks. They addressed the issues and provided thoughtful recommendations along the way. A+ overall!

I have used other companies and they put me off saying "We have bigger projects to do" or they do not return your call. This company has never made me fill bad about "Small jobs" and always return my calls and let me know what is going on. I own a local dental practice and realize how important customer service is Trombly Plumbing & Heating understand that. Thanks !

Trombly's just installed a new mobile home furnace in a rental property I have and did an all around excellent job. From being responsive to emails, providing a detailed estimate with an "all in" maximum price, and squeezing me into their schedule even though they were very busy, I couldn't have asked for more. With how busy it's been across all trades, it's all too easy to let service suffer... not the case here. Definitely hope to work with them again in the future.

Supe reasonable pricing and understanding staff. I highly recommend Trombly Plumbing

They were so great when our hot water heater crashed right before the holiday. They did everything they could to work us in before Christmas and they made sure we had hot water again despite the challenges that arose from other utility suppliers. Thank you Trombly's plumbing and heating for being our Christmas Miracle!!!!

We have had a nightmare of building our house and Heather and Trombleys have been absolutely amazing. What a breath of fresh air. She has gone above and beyond to help and has fit us in between other jobs to expedite the work we needed done, as a result of another contractor causing issues (Gould’s well) I would recommend Trombleys 100%!! Thank you Heather!

Heather did a super job getting our repair scheduled and Caleb who came to repair our hot water heater, couldn't have been more professional. Giving our highest recommendation!

Responsive, professional and reasonably priced I would highly recommend

Great service!

Every plumber is busy these days, but a return call to say they have no openings would have been nice.

Update #1: Re: response. Having moved to the area last October and working to find tradespeople, I fully appreciate how busy everyone has been and I am always grateful when each professional adds us to their queue. The service we have received from everyone has been top-notch. We have not had occasion to have an emergency that required immediate service, but I feel confident that we would find someone because of the dedication shown.

You are correct that we would have been a new customer, so I make zero judgment on the quality of your work. I expect it is at the same high-level as everyone else. I am simply noting the lack of response.

When I called, the individual took my information and noted that you are indeed very busy but she would check to see if you had room on the schedule and would get back to me. That didn't happen. I expect it's due to the volume of calls received.

I personally believe it may be in everyone's best interests if you state you can't take new customers at this time. I have encountered this with other tradespeople and I appreciate their honesty. I know there is a good comradery among professionals and we are often directed to others who might be able to help.

Anyone who has made it this far: I am adjusting upwards to 3...and I hope new customers still reach out to your company.

Asked to schedule a sink hook up and was given a tentative date a week later. When the day came and went I reached out and was told they attempted to squeeze me into a full schedule but it was never a guarantee. Asked to schedule a day to have it done 4 weeks out, the day came and went. I attempted to reach out only to be blatantly ignored through my phone number, called from my husband's phone they answered right away but were very rude insisting they never guaranteed service though I asked both times to schedule a guaranteed service regardless of how far out. Ended up calling another plumber a town over and they were WONDERFUL came promptly to check it out and had it finished within a month.

Not sure what the issue was here, but after the first attempt any contact with them was just difficult and clearly they were annoyed with me? I asked if I could put a deposit down, etc I just wanted good customer service and clear communication.

When I had a plumbing emergency on a weekend, I got the after hours operator and was informed they do not take new customers after hours. I was greatly disappointed as I try to support local businesses as often as I can. With no water in the house due to a substantial leak, I have to say the customer service was weak.Thankfully another service from the next town over came and had things repaired quickly and couteously.

Terrible customer service, I do not recommend Trombly Plumbing and Heating.
We are previous customers of Trombly and we scheduled a service call. They came and "took a look". We were told that they would contact us for how to proceed with our fix.
Six weeks and half a dozen phone calls on our end later, and they completely ignored us. No explanation, no reason, and no phone calls back.
We were told we would be contacted. Instead we were: lied to, ignored, and delayed in finding someone who would fix our plumbing. Thumbs down for this company.

Never returned calls for service
Would not recommend. Go elsewhere