Eastern Mountain Sports

Always a pleasure to shop here. I buy almost all my work clothes and personal clothes at this store and do a lot of holiday shopping here. The staff is great! Kevin and Tim are wonderful managers at this location!

Nice friendly store. Good discounts for members (membership is free).

Went there looking for climbing shoes. The man in the shoe department was very knowledgeable and helped me try many different pairs of shoes until I found the perfect fit. Excellent customer service, everyone was friendly. Special thanks to the man who found me scarpa climbing shoes to fit my fat feet!

got a nice Thule box for the top of our car. nice help from Kevin on the phone and Keith at the store. spent time going over the options and installed it in 10 minutes. thanks

This store is an impressive store for all things outdoors. While I was only here for climbing shoes we walked past lots of gear for other outdoor activities and sports as well. In climbing gear alone they had an impressive selection of gear and equipment, as well as chalk and other necessities. Upon arrival to our climbing area we were greeted by an employee asking if we could use any help with our search in shoes. Soon after we got shoe suggestions from the first guy we were introduced to an employee who was a climber himself and he proceeded to help pick the right shoes and let me test them out on their climbing wall. First time in the store and I got 10/10 customer service and a good price!

Looking to get fitted for a backpack, or hiking questions. The staff is very experienced in each department and will work with you to ensure you receive the best service from an experienced staff member. Alan was very impressive with his knowledge and experience to meet my hiking needs.

My experience was quite opposite to the other reviewer's. I was asked if I wanted help right at the front door, and as I explored the hiking boot selection I was approached multiple times by employees offering assistance and advice. They took their time with me, and I left the store confident about what I had bought.

We went to the store on Monday to buy a kayak. We were greeted by Alan and directed to the kayak section at the back of the store. The kayak was for my wife, who just recently soloed, and she wasn't sure what she wanted. Alan took the time to ask insightful questions and then take down 2 kayaks for my wife to sit in. The kayak was $759 and Alan suggested we rent a similar kayak for a day to make sure this met our needs. We indicated that we would probably buy their red kayak.

On Wednesday we rented a similar kayak and it fit our needs. When we returned it that afternoon, the red kayak had been sold. Alan was not working that day and the store manager worked with us to identify that the kayak we wanted was in stock at a nearby store. We explained that we had intended to buy the kayak that Wednesday because we had quests coming that weekend. Our understanding was that this store would arrange to have the kayak on Friday for us to purchase.

We called Friday afternoon before heading to EMS (we thought they'd have called us) to find that no arrangements had been made. Alan was working this day and remembered the conversation from the beginning of the week and understood our disappointment. He took our phone number and said he'd call us back shortly.

Alan called back to say that he had arranged to have the kayak brought to his store for the next morning (he actually met the courier halfway and brought the kayak back that evening after he got off work).

We went to the store on Saturday to find the kayak by the door, waiting for us. At this time Alan helped us find other equipment. We were totally blown away by the service given and time taken to help make sure our needs were met and that we were knowledgeable with our purchase.

We will shop at this location in the future.

Came in last week to look at backpacking packs. A guy named Bob helped me out! Told him I was just researching so he took me around the shop and taught me about the different types of gear that I would need in the future for backpacking. HUGE HELP! I was very grateful! Thank you Bob! Going in tomorrow to buy a pack:))

We worked with two sales associates (Angela and Shawn) who provided excellent attention and advice. Add to that the sale prices on several items and coupons and it adds up to an outstanding experience.

Very knowledgeable and friendly staff. Went in on a fact-finding mission and left without any questions at this time!

Eastern Mountain Sports is a great place to purchase outdoor goods. We were there for a camping tent and they had some of best ones comparing to Dicks Sporting Goods.

Worked with Allen who was incredible. He went above and beyond to help me install a Thule Kayak rack on my car and I can’t thank him enough for helping me with it!

I just had another great experience with store manager Allen at the Portsmouth location... He and his staff were super helpful and extremely knowledgeable.

Friendly staff and seemed like there was a lot on sale. Was hoping for more biking wear, but at least was able to get some stuff.

Clean! Nice store :) Staff helped me with my purchase as well as my exchange very easily!

Knowledgeable staff and good selection. Good as an outfitter, when the chain sporting goods store isn't the right thing. Similar to an REI, but smaller.

Great customer service !!! Alan went above and beyond to help me out with my Thule rack . 👍🏻👍🏻👍🏻

EVERYONE was super helpful! I don't know if all ems stores are like this but the portsmouth crew are legends!

Excellent, friendly service from all staff. Wonderful shopping experience. Thank you