Advance Auto Parts

Literally every time I come in here, the people who work here take great care of me. This time, Anthony went above and beyond! 10/10

Staff was super helpful. Showed me how to instantly save a few dollars on what I was looking for. Staff came as advertised!

Excellent customer service! The staff are always very helpful and nice!

I went in for a free battery charge followed by a free alternator and starter test. They saved me and my wife alot of money and stress and Silas was extremely helpful and attentive. Hiring him was an extremely good choice and overall it just makes me happy to have such a friendly and efficient business in my area.

Whenever I go here I always look online first because they usually have good online coupons you can use then pick up the item in store. That is a good marketing tactic that usually entices me to shop there. I went to this location yesterday because I needed a new car battery. I looked the battery up online first to see if it was in store and then headed over (the coupon did not cover the battery, sadly). I was greeted by friendly staff and one of them immediately went and got my battery for me. I was in and out in 5 minutes a happy customer.

I would like to think Anthony at your Charles Town West Virginia location for his outstanding Customer Service, you’re lucky to have him working at advanced auto. He is definitely an asset to your company. ⭐⭐⭐⭐⭐

Fast and courteous. The sale person Ryan was professional and very helpful. I recommend this place. Ask for Ryan he be glad to help you the staff will be glad to help you to. 5 Stars. Thanks

I went in for a battery test and replacement and could not be happier. Derek was incredible. Best customer service I have had in a long time and he was very knowledgeable. He handled the whole replacement for me from start to finish. I would absolutely recommend coming here for all of your battery needs.

I think this place is great. Whenever I need things for my car that I can actually do, or understand, this is where I go. They are friendly, knowledgeable, fair priced and have even helped with things like putting in a headlight when time allowed. Super nice folks. I favor the small businesses when possible, but this is a nice alternative over fighting crowds at a big box store. It's a chain (franchise?) with a personal touch.

Great experience! Helpful friendly. Replaced battery no issues. Quick efficient installation. I’ll be back!

Nice alternative to other parts stores in town. The staff was very friendly and helpful.

The selection is good and if they don't have it in stocks they can get it quick.

I have also used the online order and in-store pickup option which worked very well.

All around, this is an excellent place to go for parts, tools, and supplies.

Amazing service! They go above and beyond and if they don't have something I need they look for me at ither places near so I know where to get it. Store is very cleaned and organized as well

I took my back up vehicle (97 Buick Lesabre) here and Eric was so helpful. I purchased a new battery, him and his coworker put it right in for me. They did a great job and were really quick. He went above and beyond to help me and even to give me some advice. He really is great at his job. I have started going here over the other auto stores in town now because of my good experiences recently.

Very nice very helpful will be back if needed anything else thank you

All of the staff I have dealt with, Ryan, Jennifer, Camille and a couple others I didn't get their names, are great people to deal with. They tell you what you want hear. And, they even tell you what you don't want to hear, If I'm wrong about something I need to know it. The correct parts show up on time when ordering. Always helpful.

Great helpful staff who are ready and willing to answer whatever questions you throw their way. The store has a decent selection of products in stock, and they can quick ship a huge selection of stuff to the store. Prices are good... and in the worst case, you can ship to the store from their website.

A excellent group of professionals cells people with great knowledge of the product fantastic customer service from when you enter the door to you check out and leave also very curious and helping people with heavy parts cerium to their vehicle and put In Inside their vehicle I have worked more with Ryan then with some of the others he has always been top notch in again most professional and take the time to see that you're getting the right parts as well as the people who work with him have done the same for me a fantastic crew and very professional I very highly recommend that store I have ordered and picked up considerable amount of parts and the last 4 months as well is walked in and ordered my parts I say hats off to on and I hope than nothing but great success their manager should be proud of and the store owner

Good service. Knowledgeable staff. They go the extra mile.

Customer service is awesome. Every time I go in, the staff go out of their way to help me get what I need.

I've lived in Charles Town for 12 years. I'd always went to AutoZone, because they were the only one in town for a long time. Decided a week ago to check out Advance Auto. Best decision I couldve made. Cheaper prices, better service, and employees that do whatever they can for you. I mainly worked with a guy named Ryan, who literally did everything he could to ensure my parts came on time. He called places to make sure the parts were available, and went above and beyond by making them available within the next day. I ordered two bumper pieces, headlight assembly, and bracket. None of which are simply on hand, but he got them and seriously did whatever he could to help me price wise.

Advance Auto, thank you for hiring guys like Ryan. He ensured that I will never shop anywhere else.