Advance Auto Parts

I only went to this location once but I give it 5 stars because the person who helped me recently was very helpful. I had purchased a new windshield wiper at another of their store locations but then when I got new tires at a garage and asked that they replace the old wiper with the new one I was told it "wasn't the right kind". The person from Advanced Auto on W Patrick quickly checked his computer to confirm it was compatible then offered to come take a look outside and proceeded to pop it on my windshield for me in less than a minute. I will got back to this location for sure!

Swift & Excellent Service! I went in on Thursday for their free battery check. The tech on the counter tested my battery on the spot. W
I went in the next day (on payday) to buy a new battery and the same tech looked up which battery I needed and installed it himself.

The store on West Patrick Street is my favorite location in Frederick. I live on the other side of town and still go to this location. Anytime I have gone, the staff is always knowledgeable and very helpful. Tonight there was such a helpful lady and the manager Luke is amazing, gave me advice on a part I needed and one I didn't actually need and just so grateful for both of their help. Got everything done after a stressful evening thanks to Luke and this store.

Friendly knowledgeable staff. Thank goodness we ended up close to here when we had emergency issues. They had everything we needed and more. All employees including management offered assistance with our issue.

I called this location and others. This was the only store who said they had my car battery in stock AND could replace it.
I drive a Mercedes and other places said they could not put in the battery. My partner jump started my car and we headed there. When I arrived, the salesman told me he had double checked that my car did not need to be "registered" and they could install the battery. I purchased it, joined the rewards program and waited for him to install the battery. I was in and out in 30-minures. I offered to tip him but he declined...was worth it to me LOL. As a woman when your car is on the fritz your independence feels threatened and anxiety and fear creep in. Even though it was a simple battery need having access to the part and service for a reasonable price just feels better. Thank you sooo much!!

Excellent customer service. Great inventory. If you don't see it on the shelf just ask if they have more in the back. Often times they do. Store is well organized and clean. All safety measures are followed including free facemasks upon entering if you forgot yours. Plenty of free parking in the large parking lot. If you purchase windshield wipers there they will put them on for you for free if you ask. Prices on everything are very good. There is only a short wait, if that, when checking out. Store is handicap accessible.

This place is super knowledgeable and extremely helpful. Had every single part I needed ( for a 2001 vehicle) in stock! Will use them every time I need parts.

So I went to just went to get oil and an oil filter for my car. Before I finished my transaction the cashier named David was like "Hey you could save money and get higher quality oil if you use this coupon" and showed me the deal on one of their coupon fliers. Idk I thought that was really cool and it's been a rough week so 5 stars for this place.

This is a no-nonsense experience. Each of my visits were same as the one before. I tell the parts guy what I need, or my problem, and I've always been given options from which to choose. Checking out almost always is quick. If one register is occupied, a free parts guy opens a new register. Have a difficult mechanical problem? They can offer solutions and tools to fix what ever fails your best. Parking is ample and free. Easy access off of the Golden Mile.

I found them to be extremely helpful. I had tried the other two auto parts stores and one just told me they didn't have what I needed, the next one sold me the wrong part. When I got to Advance the staff took their time to get me the right part. Thank you for your help!

Wonderfully helpful staff and very knowledgeable about all things cars. If they dont have it in store, but there is a part number you can even order it online. Friendly people and always willing to answer questions even beginner questions. I always stop here when i need something before going anywhere else.

The staff was very helpful. The cashier noticed i was about to buy the wrong oil and corrected me. Also helped me save a couple bucks by matching up some stuff.

I loved this store until the schedule was changed! You guys should work until 8pm. Im an essential worker i get off work at 7 pm and cant buy there!

Excellent location that I frequent regularly. I like that I can order online avoiding either not getting through by phone or being kept on hold, plus you get a 20% discount.

Gene has been working here forever and knows whats up. If he ever left i would quit using advance. Knowledge is hard to find at the parts counter these days

Overnighted a very needed part in as standard service. Nice

Kevin was awesome! He got my new battery installed quick! Very friendly service!

Folks friendly and helpful. In and out in a few minutes with part I needed.

Great service New lady there is all about customer service

Staff here is Very Friendly Nick and Tyler really helped me out getting a new rotor for me. Will definitely be coming back!!!