Geek Squad

The store did a great job on two computers that we were concerned had been compromised. They took care of that. Kaan Topuz Was very helpful and polite. He shared a number of good security tips to me about email. Very much appreciated.

Conner Weiss was who helped me at Geek Squad. He was very professional, courteous and patient with this old man. He is great and I would recommend him for anyone to speak with for help. VERY KNOWLEDGEABLE!

Had great service fixing my old-ish laptop that the WiFi hardware klunked out. The tech, Duck, did a great job patiently updating the drivers and finding a quick and cost-effective solution. In my experience, these guys always do a great job. Thanks, Duck!

Had a great experience with Kaan Topuz at Geek Squad. Very knowledgeable, very fast. Great experience. Definitely coming back for all of our repair and installation needs.

Very competent , communicative, and easy to work with! I’m relieved I don’t have to go to Montgomery country to get my iPhone taken care of! :)

Great computer geek squad service. One technician on maternity leave so it took a little over a week to get computer restored. Received excelllent, personal, professional service by Geek Squad staff. Would suggest Best Buy Managers have the ability to bring in staff from other stores on a temp basic to help out during peak periods and staff shortages. An temporary interchange reassignment of staff between stores.

I am extremely pleased with the service that I received from Geek Squad and in particular Noah Covert who was courteous, professional, thorough, competent and didn't charge me to repair my Android Smartphone (the Contacts weren't syncing properly). I recommend Geek Squad for anyone requiring electronic equipment or home appliance repairs.

I had insurance on the phone I bought at Best Buy from Geek Squad. I took the phone in Monday afternoon and my replacement arrived at my door on Tuesday morning.

Not very professional at all to me...Several times left a repair to them and they wait days to weeks for a job to get done and when they do them you can tell it was a rushed job and at the last minute despite making me wait for long.Often times I turn things in to them and it goes in with one problem and comes back out with 2-3 other problems with the first not even being resolved.

Only two Agents there are HIGHLY skilled and professional. Agent Noah and Agent Daimian(think I spelled it right).When ever I turn something in to be repaired or installation and one of those two Agents are on site the job gets done in either the same day or one day.Those two are always *cleaning up* the messes of the other Agents.

I Give 5 stars because of those two only...

Kaan Topuz was very fast and helpful

Always great customer service and prompt solutions...I have used this location for my business laptop in several occasions and they always bring it back to life no matter the circumstances. Truly pleased.

I received outstanding service from the Frederick, MD, Geek Squad and would use them again. I highly recommend them.

The guy was good! Found and fixed a mechanical problem with our machine and the computer booted up like a dream.

The technician on site was incredible. Knowledgeable and very efficient!