Fly By Night

My experience with Fly By Night was excellent! Everyone of the people working there are helpful and fun, and I found the perfect futon for my new guest room/den.
Even the delivery people were incredibly good, and showed me how to use the futon easily and change. Futon covers easily.
I highly recommend you visit the good people at Fly By Night.

I highly recommend Fly by Night. It was well worth my one-hour drive to shop there. The merchandise is beautiful and the prices seem fair, but more importantly the staff is great. They were helpful, seemed very honest and I never felt that I was being sold to. I ended up having an issue with the piece that I bought (through no fault of theirs) and the manager did everything possible to make things right. If I need additional furniture, I would definitely shop there first!

These folks are the best! So helpful and fun, and the entire process was so easy! From the helpful folks at the store, all the way to the folks that delivered my new piece. I was surprised at how easy it was. And affordable!

What a great experience! The sales staff was supportive while I shopped, but there was no lurking and following me. The selection was extensive and the quality was excellent. The delivery was on time and efficient. I love my new furniture and I'll definitely be back when I need more!

Fly By Night has well selected furniture offerings. Our new
sofa is beautiful, comfortable, and was reasonably priced.
Excellent customer service !

Enthusiastic, but not pushy, support in choosing high quality (mostly made in the US) furniture! We went for living room furniture ideas but then had a specialist come out and look at our house to plan out what we need. So far, we have bought amazing furniture for our living room, dining room, kitchen, family room and primary bedroom. We love how cohesive and comfortable and beautiful everything is in our home! Everyone who works there has been supportive!

I had a great experience with Fly By Night. Both the in-store sales representative and the delivery team were top notch. I was able to find just what we needed for our home. The delivery team went above and beyond to unbox and set up the furniture to my specifications. I now have high-quality items that I'm proud of. For someone who has ordered many furniture items online, it was great to find a local place that could meet my needs! Thank you!

I have never come across a furniture store with such wonderful customer service. From start to finish (from shopping to delivery), everyone was kind, easy-going, professional and honest. The selection of furniture is great and the delivery was sooner than expected. I can’t say enough good things about this shop. Will definitely be going back!!

From start to finish this was a great experience. Staff was very
helpful and patient as I figured out which bed and mattress I wanted. Delivery and set up was effortless on my part and I LOVE
MY NEW BED!

The sales team has great energy, showcasing quality products, and no one is on commission! No need to worry about furniture retailers jumping down your throat for a sale!

Delivery was only $50 and their delivery team stayed fully masked, assembled all furniture, and left it cleaner than it was when they got there! Their delivery team was also flexible in changing our drop-off date.

My wife and I (and our dog) love the new couch, table, and chair and would shop here again!

I've been working with Fly By Night for years to bring beauty, quality and craftmanship to my design projects. My most recent purchase was a dining table created for our home. They very patiently worked with us to fabricate a table we know will last for years to come. So pleased with our experience. Cindy, Gary, Chandra.. and the whole team are terrific.

Joe showed us just what we needed that was within our budget and perfect for our space. No pressure, pleasant experience, high quality furniture

Fly By Night is hands down the best furniture store in Western Mass. The service is exceptional and everyone who works there is knowledgeable about their products. Love, love, love them.

Shandra is an exceptional designer. She helped us choose kitchen stools in minutes that has taken us over 6 months to decide and find. She even suggested a rug for our kitchen and it was a perfect piece to add. Something we never even thought of. Thank you for your incredible service and talent! We are so lucky to have found you. We will definitely return for more items.

Great selection of beautiful furniture at great prices. Every employee I spoke with was a pleasure to deal with, and the pickup from warehouse down the street was a breeze. Wish they had a location in eastern MA

From the relaxed and knowledgable sales associate (Vicky) to the delivery crew, everyone at Fly By Night had their expertise and was great fun to do business with.

This was by far the best furniture shopping experience I’ve ever had. From the moment I walked into the show room everyone was extremely helpful without being overbearing. They took all the time needed to help me with the design process and even taught me a few things about furniture. The delivery team was impeccable. They were timely, respectful and very careful with our home and new purchases. I highly recommend Fly By Night and would not hesitate to purchase from them again.

Quality furniture-and helpful, professional staff.
Receiving the furniture at our home , the friendly movers took great care on how they moved the furniture into the house when navigating their way. Great care was also taken when they were assembling the king size bed frame and placing the mattress . Thank you Fly By Night!

The furniture at fly by night is beautiful and high quality, and there is no pressure. If you need help the salespeople are excellent

Excellent, no pressure sales floor. Great quality, easy to purchase and schedule delivery. The delivery and set up crew was fantastic. Looks like any other purchases we are looking at will be here! Thank you for being amazing!