T-Mobile Authorized Retailer

T-Mobile at Miller Hill Mall solved our months long problem of being billed for a home internet service that we no longer had. Small kiosks for T-Mobile would not allow us to return our product, and T-Mobile Corporate would not talk to us without our "PIN," which we no longer had as we had stopped service. And yet...the monthly bill of $50. Until coming to this store, I was in a "Catch-22" of no help and unfair billing. I know it was never personal, but it felt like a company that after 17 years of our being customers (only stopped because of a signal issue up the Gunflint Trail, and our switching carriers) we would never receive help. We loved T-Mobile International Plans and the good service while in Central MN.

I need to compliment and share that store mobile expert, Leila S assisted us in a way that was above and beyond. She could have simply given me the numbers to call, thanked me for coming in. Instead, she placed the call with T-Mobile on HER Smartphone, waited until they picked up, which took two tries and 15 minutes of time, all while "managing" other customers behind me to keep them patient until she solved this for me. T-Mobile finally picked up, and she resolved our situation for us. First person at T-Mobile "able or willing" to walk the final mile with us.

I know that this can seem small, but in a corporate and small business climate of quick and fast, and let us help you on our terms, Leila S went the distance for us. Truly can't thank her enough, or T-Mobile Miller Hill Mall for assisting us with kindness, compassion, and professionalism.

Top Shelf! Thank-you, Leila!

Scott S

Very helpful staff! I spent 40 minutes with an 'expert' on the website - but she spent the 40 minutes doing the same that I had already tried and came to the same result: That I couldn't pay with my international credit card. Why? Because not every country has five digits in their zip code. In this shop, no problem. Five minutes and it was done. Thank you!

Unfortunately t mobile did not offer good enough service at my house to use there home internet plan. But the customer service I received from Marina and the rest of the staff at this t mobile store was well above what I'm used to experiencing. Setup was quick and easy and cancellation was easy. No run around to mail stuff back, everything was handled in store!

My wife and I have switched our service over from another carrier. It's been almost a month and service is great. Military discount is huge. Customer service is warm, friendly and positive from staff. Travis has helped us a couple times with in 3 weeks with switching service. Travis is very knowledgeable and helpful. My wife and I look forward to our future with T-Mobile. Thanks Travis and staff!

I came into the store with some questions and all of them were answered for me and I ended up getting new service with two new phones. The staff (Korea, Caleb and Travis) was very friendly, funny and very knowledgeable with their products. A few days later we had a few more questions and Travis helped us fix them all! Thank you all so much and I will definitely send people your way!

They fixed my eSIM card problem in a matter of minutes. Fast, friendly, knowledgeable.

Jacob and Calib were so helpful with the replacement of my phone. I dropped my phone into a lake on my bachelorette weekend and they were so quick and amazing with getting a new phone in my hands as quickly and efficiently as possible. They were professional with every step and question I had. Very glad I went to this T-Mobile.

I just got a new phone because they had a BOGO deal on the LG G7 ThinQ. Jarrid was very helpful and was able to answer all my questions. He also took the time to make sure everything transferred from my old phone to me new one. I know I've heard negative things about this store in the past but it is now under new management and I would definitely use this store again.

I had a problem with my phone and the gentleman there was quite patient in helping us. He had great money saving suggestions that actually worked out for us. He went above and beyond, which has not been our experience with other cell carriers. We really appreciated his professionalism! Thank you Antonio C.!

Went with a friend to the Miller Hill Mall T-Mobile store in Duluth, MN so he could set up a new T-Mobile account. A very nice store and the staff was nice and extremely helpful.

I was immediately helped, not pushed. Gave my limit I wanted to pay, and Laura (pretty sure it's Laura) suggested a great phone for way less. Great job. Five star experience. She was incredibly helpful.

Always get great customer service when I'm there. Employees and management are friendly and always go above and beyond my expectations, even when the store is super busy. When they help me, their attention is on me and my needs. Very impressive.

Our service was outstanding! Very knowledgeable staff.

The service is great. They actually seem to know how to treat a customer and how important ppl are to their business.

Always nice guys and gal's to talk to if your thinking of a cell phone change

Super friendly and helpful staff. Nicely stocked store with a good variety of products and competitive services. Well informed salesmen and saleswomen.

Great customer service. Laura did an amazing job breaking down everything I needed to know. Will definitely be coming back

Very friendly staff. Very personable. Wait time sucks sometimes but that's rare

Kerea D. did a wonderful job. Very knowledgeable and provided exceptional customer service. Highly recommend......

Derek was so helpful. Made my experience awesome at a new store! Thanks Derek.