MinuteClinic at CVS

They are caring and professional here. I’ve been coming here for years and it’s nice to see the same Nurses here. They look happy. They are friendly and quick. Thank you.

I waited until the last minute to get a flu shot. I didn't realize how busy these clinics get. I went after work and there were no more reservations, but Patricia D., NP still made time to squeeze me in and get me my flu shot. It didn't take long or hurt. She was very pleasant and professional, despite being so busy. I would go here again. A+ experience.

My husband and I both went to the clinic. They got us in quickly and the physician's assistant was knowledgable and professional. They were quicker than most doctor's offices and we paid the same co-pay as a regular doctor visit. Would definitely return.

RN Patricia is an outstanding medical professional. She took the time to address all concerns and showed a genuine caring approach with the service provided, really makes her patience feel valued!

Really impressed with the team and quality of service at the Minute Clinic, and especially at this location! They definitely go above and beyond to be accommodating. Will be returning in the future when necessary.

Great clinic, easy in and easy out. They were a super effective team.

Always helpful ✌😎

When I arrived to the clinic, I was about 15 minutes early because my email confirmation told me to arrive early. When the doctor came out she made a comment “you’re very early”. I advised her that i was only early due to what the email told me. After sitting in the office for two minutes, the doctor asked me what brought me in and i told her that I feel like I’m getting a sinus infection or a bad cold. I told her I hadn’t taken anything over the counter but that I wanted antibiotics to kill what sickness I had because I’m traveling soon. She told me that I wasn’t in need of any antibiotics and to take over the counter medications. I felt like she came off annoyed and rude in the beginning. Towards the end she was nice but in the beginning I just felt like she treated me as if I had no idea what I was talking about. I paid $100 to be told something that a friend could’ve just told me. I came to a minute clinic because I had heard it was convenient and cheaper and I expected to get some type of antibiotic or decongested prescribed but she wouldn’t give me anything. I could understand if I was asking for pain killers but I just wanted antibiotics. I should’ve went to urgent care instead because it would’ve been the same price and I would’ve been given medication. Also, when she printed my intake paperwork, there were many medical questions on there that SHE answered for me. She never once asked me those questions. She never asked me if I had allergies, If I was Allergic to things... she claimed she checked me for vertigo and other illnesses in which she didn’t. I didn’t like that she assumed she knew my medical history. She checked off boxes like she was my primary care doctor. I did not feel at ease about that at all.

The provider told me she would check to see if a physical for work was covered by my insurance, then was on her computer for a bit and began the exam. It consisted of simply checking my breathing, looking in my ears, and feeling my spine. She then said it wouldn’t be covered by insurance and would cost me $100. I told her I thought she was checking that before the exam began because we could have done it as a yearly general physical as discussed (which would have been covered), and she said she meant to but it couldn’t be changed. I also was scheduled (and presumably paid for) to get a flu shot that they never gave me. The nurse who “helped” me was Elizabeth Clapper.

I’m a minor but the website said that with written consent I could come in to be treated. I waited a while to be treated, probably 40 ish minutes after my appointment and when I handed the practitioner Elizabeth Erb the paper, she pretty much freaked out in front of everyone who was in the waiting room explaining how uncomfortable she was and how this shouldn’t be a thing. Hence embarrassing me even after I told her the family emergency that made it possible for only me to come. It was very unprofessional because her personal opinion shouldn’t have been vocalized when it was perfectly within the guidelines of me being treated. She continued to repeat how uncomfortable she was as I was in the room with her and she acted aggressively towards me. She yanked my arm and continued to roll her eyes when I spoke to her. She made ME extremely uncomfortable and uneasy because she was being so awful. I hope she was just having a bad day (even tho I saw her laughing with other patients and smiling before she took me in) because that woman should not be a FAMILY nurse practitioner when she treats minors this way.🤷‍♀

Nurse was very nice. My husband and I brought our two children in together for strep tests. We were all able to go into the first room with the nurse and be accessed. When we had to go talk with the PA she stated she cannot have us all in the room with her because she is claustrophobic. Are you kidding me? We had to wait extra long and go in separately with each child to talk about the same illness. She said she would only see one child and one parent at a time. What if my husband and I hadn’t gone together? Would she have been able to have one of us in with our 2 children. Seems like a problem to me. No wonder this place has a very low rating.

If I could put zero stars and still write a review, I would. Brought my husband, who has dementia, in on July 23rd at 2:00 for a TB test. She was very nice and did the shot. She then went to get us an appt to read the test, which there was no appts available. She then stated, no problem, just bring this paperwork back between the times stated on the paperwork so the shot site on his arm can be viewed. My son showed up to the CVS Minute Clinic on Lindsay and Warner, Gilbert, today around 9:40 am. Was told he couldn't be seen without an appt and an appt needs to be made at the kiosk first. Went to the kiosk, no appts available. My son called me explained this to me and I asked to talk to the receptionist whom also said he needed an appt. I explained the situation, what was told to me on Sunday, and I wanted the name of the nurse practitioner that gave the shot and gave me wrong information. Receptionist stated again, there are no appts and this isn't a 5 minute process, it is a 10 minute process. She was rude and the call was ended. My son called me back 10 minutes, already leaving in the car, and said they viewed the shot site and it took 2 minutes 46 seconds. Yes, my son timed the interaction. Who are these people? Why is this the treatment they are handing out? All the reviews are so bad and it doesn't seem to have mattered. My rant is now over. Just don't go here.

Horrible service!!!! DO NOT GO HERE!! I scheduled an appt for 4pm. Got there at 3:43pm and the precheck in that's required stated it was too early to check-in as I guess it only allows you to check in 10 mins prior to appt. So I waited until 3:50pm and tried and got an error. There was a lady in front of me and I asked how long she'd been waiting and she said almost an hour. The practitioner came out with a family and asked them to wait while she saw the lady in front of me. After she saw her she pulled the family back in. She came out to do an eye screening with one of the boys and I asked when I would be seen at which time I was told that my appt was cancelled since I didn't checkin but she'd try to see me. Another lady came and waited, once the family was done she looked at me and said she was taking the new lady back 1st since her appt was really quick. Finally around 4:55pm she called me in and asked about my insurance, I stated I was self-payimg and she said it would be $139 for the visit plus another $39 for the strept test ... pretty sure I can buy 50 tests online for less than $180. Will never go back to this place again!!!

Went in because I think I have strep throat. Arrived at 6:50pm and tried making a walk up appointment on the kiosk and it would not let me. Then I asked the person running the clinic if they take walk ins and she said they do but are now closed. They don’t close the clinic until 7:30pm. She was very rude and dismissive about it. Even called earlier in the day if they took walk ins and they confirmed yes but last intake is 7:15. Can’t go until 2 days from now because of work. Everyone else was nice especially the lady at checkout and wished me well and said “I hope you feel better soon!”

appointment was 11:20, i got here at 11:19 and tried to check in, it said my appointment was canceled and i could hear someone else inside.

THEY BOOTED MY APPOINTMENT BEFORE I EVEN GOT HERE TO TAKE SOMEONE ELSE.

now im waiting, its 10 minutes past my appointment time and I'm listening to them sitting there laughing with someone else during my appointment time slot they stole.

My son got a ear infection 3 weeks ago I came in and got a anabiotic. My son is 1 yrs old so would spit it out and it was so hard to get him to actually take his medication. Fast foward three weeks I talk to the pharmacy who said they could refill his antibiotic so I canceled my appointment with minute clinic and come to find out that they actually didn’t refill it and now I have to make a new appointment with minute clinic to get a refill on my antibiotic. What makes me really Irritated is there lack of communication at this store and now we are back to square one with a baby who has 103 degree temp. Thanks to the NP on staff for acting like Antibiotics are a controlled substance.

I came into the clinic this morning very sick signed in and waited. The nurse called my name and told me she would not see me because I do not have a parent or guardian. I turn 18 in a few days and she turned me away. However I have been seen there multiple times with just a parent consent form. By the same nurse. And instead of her even looking into it she was rude and completely just turned me away. I've never had an adult treat me like this I would never recommend visiting this clinic while she still works there. I apologize I don't have a name for as she turned me away so quick I didn't have the chance to look at her name badge. Very rude, treated a minor like dirt unbelievable.