This Old Clock Shop

Joe Tortorelli is FABULOUS! I inherited 2 clocks recently - a 110+ year old grandfather clock and a 60+ year old vintage German Cuckoo Clock. Both have been in my family for generations. I managed to get them home and "working" ... sort of. But they both stopped and I knew I needed help. I called Joe and he picked right up on my first call. We chatted and he offered to come out SAME DAY for a "house call" to fix them so I could enjoy them for the Holidays. Joe came in a sleet storm and got both of the clocks "purring" along very nicely. He was prompt, professional, courteous and very knowledgeable. His love and passion for clocks was clear and his human kindness was a breath of "fresh air" in today's climate. Other shops never returned my calls and "couldn't be troubled." I am so deeply grateful to Joe that I found him. These clocks mean the world to me from a sentimental perspective and Joe truly understands that. The Cuckoo still needs a "tune up" and I will be bringing that to Joe after the Holidays. We have been up and running and JOYFUL now for almost a week ... I LOVE hearing the "tick tock" and the "chimes" from different corners of my home. As a business owner myself, I also understand how important positive feedback is - especially online. So, here, a current review of current circumstances in 2022/2023. I would highly recommend This Old Clock Shop!

i ❤ clocks

I took in a special piece, a piece of art that actually was a brushed steel pendulum clock. The store called and informed me that the pendulum was too heavy and therefore the clock movements would wear out frequently. They offered to cut the pendulum to reduce weight. I said "no", as I did not want the aesthetics of the clock ruined. I asked them to stop, at which point they said they had already fixed the movements. Again I said, "stop", do not do anything to the pendulum. I will simply use the clock but not let the pendulum move. I did not want the beauty of the clock destroyed simply to have the pendulum move. When I showed up, I was given my brushed steel clock with a ugly brass pendulum. When I asked about the original pendulum, they had in fact cut it (destroyed it really) so that the aesthetics are now destroyed. Bottom-line, they will repair your clock, but have no sense of beauty. It would be like taking in a Porsche for repair, and getting it back with different colored doors from a Mazda with the proud explanation that the doors now work so what is the problem.

My parents recently brought a mantle clock to this business due to it not working. After being charged what I thought was an outrageous price, they took it home only to find out the following day that it was not keeping time. That day my mother and I went back to ask the owner for our money back seeing as he didn't perform the service that they paid for. Other than being rude saying that my mother might be forgetful due to her age and not winding correctly, he looked at the clock out on the sidewalk on top of a trash receptacle. WOW.... Great way to run a business.