TradeWinds Heating & Air Conditioning Inc.

Our experience with TradeWinds Heating, and Air was nothing but positive! From the first phone call to the completion of our Aprilaire humidifier, everyone was professional, kind, and friendly. At our estimate visit, Ken explained everything so well. I did not feel rushed and felt like everything was well explained, without any upselling. At installation, can again was professional, and took great care, not to track any dirt or wetness from the outside as he went in and out multiple times. The installation of the humidifier was clean and it looks like it belongs there, not even like it was added after market. Once again, Ken took the time to explain how the unit works. I would recommend this company … So much so in fact that we are switching from another company to TradeWinds for our annual maintenance! (We had a maintenance membership with the other company … but they quoted us double the price for installation of same unit - without even coming to see the furnace, just with pictures I sent!)

My experience with TradeWinds was exceptional. Ken was able to come in and diagnose the problem. I ended up needing a new furnace after 14 years, and he worked with me on a bunch of different options based on pricing and different features. I had a million questions and he was able to explain everything in layman's terms so that I would understand and that I could choose the best option for me and my family all while being super friendly and approachable. The quality of the work is very high as well. The team were in and out in 4 hours and it look like they were never there, left it clean and organized. I'm very happy with my experience with this company and I will absolutely be using them for all of my HVAC needs moving forward.

Amazing company! We could not be more happy with our experience with Tradewinds. We had them install a heat pump and furnace. Alan clearly knew heat pumps and was patient with all of our questions. On the day of install Alan and his team were right on time, super respectful and on top of everything. Even more importantly they did an amazing job. Call Tradewinds -- they will treat you right!

Ken was fantastic in servicing our furnace. He returned my call right away. He was on time and was wonderful to work with. He was clearly knowledgeable and quickly diagnosed the problem. He went over options for us in terms of repair vs replace.

I called Tradewinds on behalf of our daughter’s business. Her furnace when out and after “2” visits from another heating contractor, with questionable results, I called Tradewinds.
Not familiar with heating contractors in Madison, I contacted Tradewinds mainly based on the positive reviews.
I spoke with Ken, the owner and after answering ALL my questions, we decided to have him give us a quote for the furnace replacement. Price was competitive, workmanship was excellent, and it was completed promptly.
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Ken installed a home humidifier for us. He was prompt, respectful and very knowledgeable. He took the time to ask my preference on location and also went in great depth to make sure I knew how to operate it. I would definitely recommend him and Tradewinds.

Amazing! Kind, quick, responsive, protected my family which means the world to me. I originally called for a furnace that wasn't running great and they scheduled me for the next morning. As the day passed, it seemed like the house was going to keep dropping temp and, as a new mom, I panicked. They got a tech out within 3 hours. The tech not only fixed our furnace but caught and fixed an exhaust problem caused by the team that did our siding. My husband and I are so happy with the help we received.

Our heater had issues on an 8 degree day, and Tradewinds was at our house within an hour of calling on a Friday afternoon. Our thermostat dropped 3 degrees in 90 mins.

Diagnostics, new parts and a clean out, was all done by 5pm. Our house is now toasty warm and we are so grateful for their prompt, professional service!

TradeWinds put in an air conditioner in 2021 and did a fantastic job with their thorough communication, timeliness, and personable and professional crew. We went with TradeWinds again for our furnace installation and received the same excellent service. I highly recommend TradeWinds.

Professional customer service.
Was able to identify the issue with our furnace and resolve the issue by replacing the worn out part. Extremely happy with the service.
Would highly recommend Tradewinds to Family, friends, and colleagues.

Tradewinds serviced our heater today and did a very thorough job. They even put booties on over their shoes. They were professional, polite and respectful and pointed out something that will need to be looked at when it’s air conditioning weather. Thanks for a job well done!

On the first cold night in October, the thing I had been dreading for so long became a reality. My 27-year-old furnace/air conditioning combo unit quit working. Other owners in my condo complex had used a company in Black Earth for their HVAC needs. I hoped to find someone closer, so I searched the internet for a Lennox dealer/service provider in my area. That's where I found TradeWinds Heating & A/C Inc., located only a few miles away. It was such a pleasure hearing a friendly voice when I called the office. Jordan was able to schedule an appointment for me to have a technician check out my furnace. As an elderly woman with a disability, it's important to feel safe letting strangers into my home. When Ken was on his way over, he texted a picture of himself with a message stating when he would arrive. I felt totally at ease with him immediately. He examined my furnace, showed me pictures of what was wrong, and gave me options to consider. We ultimately agreed that replacement of the entire unit would be in my best interests. Ken and Jordan were able to schedule my furnace installation in less than a week.

Ken and Jace are two of the nicest people I've ever met. While removing the old unit and installing the new one, they were so unobtrusive, I was actually able to relax and take a nap. After spending nearly five hours on my job, Ken and Jace assured me the new Comfort Pack unit was working properly before they left. I appreciated that everything was cleaned up and neatly put back in place. I cannot imagine any other company matching the quality of service provided by TradeWinds at such a fair price. I honestly could not be happier with my new furnace, and it has given me an extra-special reason to feel thankful this year. I have, and will continue to recommend TradeWinds to all my friends and neighbors.

Thanks so much, Ken, Jace, and Jordan--you're the best!!

Karen

We are very impressed with the quality of service that we received from Ken and others at Tradewinds. We appreciate that they stand for quality service and that they are very knowledgeable. We have been using Tradewinds for the maintenance and repairs of the boiler of our apartment building. They have given much better service than the previous heating service businesses that we have use in the past and we will continue to use them. We highly recommend them.

I was happy about all aspects of installation of dual-fuel furnace and AC system. Ken is wonderfully knowledgeable as well as professional. He and Tradewinds staff helped with discounts that make this a far better system than I thought I could afford. I expect to enjoy the quiet efficient functioning and environmental-impact benefits for years.

Alan & team were a pleasure to work with from estimate to completion. TradeWinds took more time and care in their approach to designing a solution than the half dozen other vendors I received estimates from. Come installation day, the crew was professional and diligent. It's evident they take pride in their work, and the customer service was top notch. I highly recommend contacting TradeWinds to discuss your HVAC needs.

Prompt, efficient, reasonably priced. Did an excellent job of explaining service to be done and practical recommendations. Just impressed from start to finish. Definitely will use them going forward!

I engaged Tradewinds for a second opinion on our 2 yr-old Lennox furnace which another reputable HVAC company (but not a Lennox dealer) said had a cracked heat exchanger. Alan is clearly experienced with Lennox. He thoroughly examined and tested the unit and found no problems (no excessive carbon monoxide, combustion and gas pressure within normal limits, no corrosion). We greatly appreciate the work of Alan and Jace and the responsiveness of Jordan in the office. We will be a Tradewinds customer in the future.

Tradewinds is a great company to work with. Within 10 days of our frantic call about a broken A/C system in the heat of summer, they had come out for an estimate and then installed a heat pump for heating and cooling as well as a new furnace. Their prices were much more reasonable than the other bids we received. I highly recommend Alan and his TradeWinds company!

Very good experience with TradeWinds. AC went out over night, called at 7am and I was back up and running by 9am. Ken really knew his stuff and I would recommend him to anyone. It was also the hottest two days of the year, so I was super surprised how smooth it went.

Very responsive to request for quote, followup inquiries, and informative about WI Focus on Energy rebate and applicable federal tax credits.

Very knowledgeable about heat pump and furnace combinations that were best suited to our home including return air ducting/ filter. Also, they gave clear and concise instructions of new smart thermostat.

We highly recommend Trade Winds.