PostalAnnex+

I’ve been using this Postal Annex for around 15 years. It’s been thru some ownership changes but the staff has always been friendly and helpful. Even though I will be moving away will probably still keep this as a primary and get mail forwarded.

My mail has been coming here for well over 10 yrs now. I live about 10 miles from Cardiff, but d/t moving and traveling I keep my Cardiff postal annex as my primary address. They have safely held my mail and packages for months. At times I have asked them to forward only the important stuff to me. Together we went thru each piece of my mail over the phone. 24 hrs later my mail was at my hotel.They have copied, scanned, and faxed so many things for me. They do not overcharge. I find the whole staff patient and polite.They are a lot quicker than a USPS anywhere, and quicker than several other postal annex in the area.

They always do a great job. They do in-kind donations to help homeless youth.

I've been a long-time customer, keep a mailbox there, and I'm impressed with the friendliness and efficiency of the staff.

Owner Responding to Maggie's comment.
I paid for a refund for shipping and the 1000.00 loss because of the error. I ended up letting the workers go as well. Getting new ones

decent service. nice people,

Does NOT have an on-site notary. They should, you know, speak the truth.

The gentleman that is always in there is always so rude. Terrible customer service.

Do not ever trust or use this postal annex. I dropped notarized escrow documents off on Saturday morning at 10 AM and stressed the importance that they go out that day as they had to be delivered first thing Monday morning. The two young men who were working the counter told me no problem at all. I’ve been got a call Monday afternoon from escrow and my realtor letting me know the escrow documents never arrived. UPS never picked them up. After calling the postal annex multiple times and not getting an answer I drove down to check on the status of my package which I found underneath several other boxes in the corner of the store on Monday afternoon. I am now paying $1200 in interest due to this delay caused directly by the owner and his staff of the postal annex. I will never use them again.

It’s not even about money, it’s about time and inconvenience, save yourself and go someplace else. Long wait times because you’re short staffed I’ll understand and can empathize however, once a valuable package gets lost AT THE LOCATION and you never get the follow up promised by the owner, Chuck, I have a problem and won’t do business anymore.

Worst customer service! Used them to send a letter asked the lady specifically to have it there by valentine's day so she said do the priority and she guaranteed it will. I sent it wed the 10th and it didnt get there untill the 16th):. The MANAGER said to email the owner and she couldn't help me and hung up on me!! I emailed owner never heard back.

Very rude workers! I went to drop off both USPS and UPS packages. They said they wouldn’t take the USPS ones.

Every postalannex I’ve ever been to has taken my USPS packages, when I told them this, the lady behind the counter says “we’re not everyone”

It’s fine if you don’t take USPS, but no need to be so rude around it.

Cost me 20$ to mail a shirt! Rip off!

They Do NOT have a notary.