GNC

I was looking for an energy drink that I normally drink and was not able to find locally, They also did not have it here, but the staff was very friendly and accommodating. Joe the manager reminded me a little of Zac Efron. I did mange to find some protein bars and a few energy drinks that I had not tried before. I had hoped for a little bit better selection, but was happy what I had found.

My name is Jose Hernandez and I am the new manager for the NEW GNC Location and would love to come on here and express that though I can’t speak for the previous management before me but that when the location switch happened, we went through an overhaul of our entire staff! These past reviewed do NOT reflect our new business practices or how our current customers feel since our opening! Would love for anybody in the Kerrville community or surrounding areas to come on in and hopefully me and my staff can deliver to you the highest quality of customer service while helping take steps into achieving your fitness and nutritional goals :))

The new location was very clean and organized.
The clerk was very helpful and polite.

It's at the Mall with friendly people very good service

Love this place just wish they were closer to my home.

Great selection awesome staff.

Love the new location

Excellent

They always have the stuff I need! It's best to walk in though the phone is a difficult way to get Ahold of them

Helpful Healthy products, expensive

Informative staff.

People who work in these stores are always trying to get you to buy the product that corporate tells them to push that month despite what your individual needs are, but the two people working today straight up lied to my friend and I about multiple products trying to get us to purchase them. When I called one out for this he gave me an incredibly embarrassed look then went to another customer. The lady working there lied to me about Ingredients twice and proceeded to follow us around the store despite us telling her we didn’t need help multiple times. Ended up getting what we needed but no thanks to the employees. The store has some good products but don’t listen to the employees when it comes to making a purchase. Do your own research, go in, and get out.

Very thin manager told a very muscular customer that he was using the wrong product and did so with an attitude. My thought is that just because you're the manager doesn't mean that you know everything, and if the customer is a total beefcake and knows what product works for him, maybe don't question him. Make your sale and move on. Nothing worse than dealing with someone who clearly hates their job and takes it out on the customer. Will not be doing business at this location.

I went in to buy 3 items today. The man behind the counter was VERY pushy and was trying to force me to buy the GNC PRO subscription without telling me he was adding $60 on to my purchase.. I told him about 5 times I didn’t want to sign up and then I finally told him to please just give me the three items I came in for so I could leave. He then said everything would be full price, which is what I intended to pay in the first place!! Will be ordering online from now on.

Even with the new location and staff., I kept getting harassed and being watched like was getting ready to steal from them! Never again will I go to GNC in general 😡👎