Eye Look Optical

I get compliments every day on my glasses- yes really! Also- my lenses r far better than the provider I used to go to - maybe they actually ground my rx? All great!

What a wonderful experience!!!!! I know so many people who have gone here, raved about a positive experience, and have such unique, beautiful glasses. I have an awful time choosing glasses and am usually disappointed with my choice...well, not this time! I had such a fun time with the staff who were all pitching in and helping me. The frame choices are stunning. I love my new glasses including sunglasses. This is clearly my go to store for glasses...

Eyelook Optical is my favorite shop to purchase glasses, by far. I have been getting my glasses here for about 15 years now. I routinely make the trip up from Boston because I find they have a more curated and better selection than any store I can find in Boston. They carry some of my favorite brands like Etnia Barcelona, Alain Mikli, and Oliver Peoples. At this point I only buy glasses and sunglasses at Eyelook Optical because they are fantastic at picking out frames that fit my face and my ever-changing style. The last time I was in I purchased the first pair Sarah picked out for me. I gave her a one sentence explanation of what I wanted and she found the perfect pair that I have been wearing now for 3 years. I never write reviews but I obviously feel very passionate about how much I love this store. I was really just online to see what time they open ;) headed there now for a fresh new look.

The very bast selection and service period. Worked with three different staff members on Saturday.
They cleaned and adjusted my current glasses and helped me pick out a new pair. I am so pleased with the service and absolutely love my new glasses.
Thank you All !!

The customer service in this store was top notch! I was shopping for new glasses but didn't know exactly what color or style I wanted. My husband and I were being really indecisive. There was a young woman working in the shop who quietly started contributing eye glasses to our queue and weighing in. She helped us come to a decision and feel really confident in it. I think we just needed one more perspective! Ultimately we spent half the time there that I thought we would and both left really happy. That was huge for me. Highly recommend!

Honestly this is the only place my family buys their glasses and have been for the past 20 years! Woman owned and the staff is amazing. They have such an amazing one of a kind selection of unique styles for everyone. I highly recommend you give them a visit!

Wonderful friendly and professional service. Helped me and was so nice. Could not have been happier with her service.

I have been nearsighted for 25 years. I always chose contacts bc I hated the way any glasses I tried looked on me. I finally decided to let Sarah fit me, and I am so thankful. I now love my glasses!

Fantastic family-owned, local business. The staff was eager to help and made me feel super comfortable. All around great experience and great selection. I would recommend anyone looking for eyeglasses or sunglasses to go see the ladies at Eye Look Optical. You won't be disappointed!

The people are so friendly! They have lovely dogs too. I go in to chat, try on specs, and have a nice time.

I get many compliments on my glasses from there.

They are the best! I have so many gorgeous eye glasses because of them. They are a local business owned and run by women - support them!

I can't say enough good things about this store, I have bought several pairs of glasses from them now and they always help me find the best frames for my face and encourage me to try new styles.

Fixed my sunglasses for free after they broke across the street, also polished them and my friends glasses, 10/10 would optical again

Extremely friendly, knowledgeable and most helpful! ALWAYS a very positive experience. I can't say enough great things about this business!

Long story short, terrible customer service coupled with a problem with my prescription that they failed to put any effort towards to remedy. I am getting a refund and will be taking my business elsewhere in the future. I hate leaving bad reviews but I feel that I have no choice in this matter.
I feel that adding some details to this is warranted, I still can’t get over the experience.
I knew immediately when I tried the glasses on that there was a problem, I actually said “there’s a problem with these”. Sarah immediately states that I just need more time in the glasses for my eyes to adjust. I have worn progressive lenses for years and actually have a bit of prism in one lens due to some double vision, I needed corrective eye surgery about a year ago, I know when there something off with my eyes.
I decided to take the glasses home with me and I wore them for the remainder of the day, needless to say my vision didn’t improve. I took them off at bedtime and decided I needed to call the shop when I realized I couldn't read anything as it was a total blur, I also realized they never asked me to read anything in the store to check my reading vision.
When I called the following day Sara was argumentative, tried to blame me for not following her advice to put them on first thing in the morning and wear them all day. Even mentioned that I’d been seen by several eye doctors hinting that I’m not being consistent with my eye care, I needed surgery to correct debilitating double vision, so yeah, I saw a few doctors…. I blew up over the phone at her when I couldn’t take it anymore, never once did she try to take any ownership of there being an actual problem but we ended the conversation with the plan for them to send the glasses back, I dropped them off the following day.
Sara was there when I dropped them off, rather curt with and borderline rude. It was later that day when I decided to just get a refund.
It was when I spoke to Patty the owner that I decided to leave this review. She needed to get my credit card number for the refund and never once asked what happened or offered anything to try to make it right (besides refunding the money of course), a simple “I’m really sorry you had a poor experience” would have gone a long way with me, I’m really not an unreasonable person and it takes a lot for me to loose my cool. I figure she just took Sara’s word that I’m a lunatic because I blew up at her over the phone.
I know this is long and rambling but I also know Patty reads these reviews and I hope that both she and Sara take this to heart. Listen to your customers in the future. They likely know their eyes a whole lot better than you do.

Disappointing lack of help with an expensive pair of sunglasses in need of repair. Even more so with the condescending communication that has now occurred on two occasions. Anyone can have a bad day but at some point the Proprietor needs to take a hard look at who's behind the counter serving their customers. I decided to contact the manufacturer myself. Too bad as I try very hard to support local businesses.

Would not go back here. They incorrectly set new lens in my frames and then insisted I go back to my ophthalmologist in Boston for a new prescription. Finally acknowledged their mistake and ordered new lens but only after an unnecessary appointment in Boston.