The UPS Store

This specific UPS store has recently been remodeled. The store is clean and extremely efficient primarily due to the well trained employees. This is my go to Store for mailing and Amazon Returns. All of my experiences at this store have been good, employees are well trained
Returns and mailings are swift. The employees are actually happy at this store which makes for positive experience There is one person in particular named Anthony who I found to be exceptional Anthony goes above and beyond! consistently a positive experience at the store, even if there’s a line it moves very fast and you’re never here for more than a few minutes.
Congratulations to who whoever owns this place ! It’s a well run service oriented establishment!

Nancy and Anthony R are the best!!!! they make this the best UPS store.
I had a problem, and both of them were incredibly helpful and kind to me. Also, help me to solve my issues.
I truly appreciate everything they did for me, we need more employees like them.

Ben is the most helpful and understanding person in the world! I accidentally shipped something incorrectly and he helped me track down the package and get it safely back to me so I could repack it with the correct items. So grateful to Ben for helping me out and going above and beyond to ensure I was taken care of.

This UPS store is in a great location and all the employees are very nice. I've gone here for years for various needs like shipping, faxing, photocopying and buying birthday cards (they have funny ones). I've never been let down and Ben is super duper nice.

The young woman that helped me was superb - i had photos to be enlarged and she was so helpful even though it was not a big sale for her- she charged me virtually nothing for her time and expertise - i wish i knew her name to thank her again! I want to call the manager to express my gratitude for her support and service - the photos were keepsakes and they meant a lot to me

I can't say enough good things about this particular UPS Store in Marina del Rey, especially employees Natalie and Rylie! I live in AZ but my adult kids live in LA and needed a more secure mailbox situation than the apartment they lived in offered, so we rented a mailbox here and have done so for four years now. I recently needed assistance with the box, renewal and a few other issues, so I went in person when I was in town and not only did Natalie and Rylie take good care of us, but they instantly knew who I was and remembered my kids (their customers who weren't with me at the time), too! I live out of state, so I don't come in that often, so I was pleasantly surprised! They went above and beyond to take excellent care of us. So, yep, we renewed for another year due to the excellence of the team at this UPS store. Thanks! I highly recommend this place!

I give this UPS store 5 stars. Everyone is super nice and helpful. I sent a package full of Christmas presents to the wrong address. Horror! The next day, Ben the manager worked with me to get the package rerouted. He could not have been more patient and wonderful. Amazing customer service.

The friendliest staff. The text messages that UPS sends when you have a package. Overall, excellent customer service!

Anthony R and Cassie, genuinely Awesome, very friendly and very professional, although they are from Hollywood store, and they come every once an awhile to help Marina store, they left an great impression on me and my family every time we have the pleasure to work with, please make a video of there incredible service and use it for UPS customer service training if you like to be number one in customer service in the country, Anthony R and Cassie alway happy, bubbly warm and welcoming regardless how long the line, you very lucky to have such incredible people like them, who love what they do and do very very well.
Warmest regards,
Khaldon

This UPS store in Marina del Rey [Wareside shopping center] has become an extension of my office since I started working remotely in 2020, during the pandemic. The staff is very knowledgeable, always helpful, and always has a good attitude. I use UPS for printing, office supplies, shipping, scanning documents, faxing, Amazon returns, and packing & shipping. DESIREE always greets me with a smile ready to help with a solution to my problem or request. She's outstanding! And I recently met Susana, who helped me with some printing 10 minutes before closing. Even if there's a long line, it moves really fast. Excellently run location. And the store's always clean and neat! Thanks, UPS- Waterside, I couldn't work from home without your team 👏🏾👏🏾 Laura C.

Thanks Shawn and Ben for the excellent customer service! Your kindness, professionalism and knowledge sets you apart from the rest. Thanks also for your extra patience as I was/am recovering from wisdom teeth extraction. Highly recommend this UPS store for all shipping needs.

The most efficient and helpful UPS I have ever been to! Kritztian was very helpful. The place is also right next to Paper Source so helpful for packaging, etc. 5 star!!

Anthony R. helped me out with my passport photos today and I had an excellent experience. Anthony is so friendly, knowledgeable, and made the experience quick and stress- free. Thank you Anthony!!

Anthony R is kind, friendly and very helpful. He gladly carried in a heavy box for me. Bravo to Anthony🙏

I needed a couple passport photos printed and Jocelyn and Annabelle were super helpful. Also I love that this location is open on Sundays now!

Great experience today at this UPS Marina del Rey location. Everyone was helpful-- and I needed lots of help! The young man at the register aided me. Ileena was super helpful. She walked me through every transaction, made great suggestions and saw to it that I hot everything done

Friendly and professional people, clean place. Thank you

Annabelle was unbelievably helpful. I brought a package in that she sorted out and wrapped patiently. I truly appreciate her help...and very sweet comments.

The individual personal assistance every time I needed anything resolved. Year after year probably for the last 12 years

Ben, the man behind the counter who help me wrap and ship my packages was excellent. Like most people, I've shipped items countless times, so it's highly unusual for me to write a review about what would seem a very mundane task. However, Ben was so courteous and efficient that I felt I had to give him a shout out. I happened to be in the area when I went into this location. Although there are a few UPS stores nearer to my home and office, I will be sure to go out of my way to use this store in the future. Thanks, Ben.