Ashley Store

I got approved with NO CREDIT!! And got my items sent to me fast. I am glad I got the sofa I wanted and the Acima girl in there was super nice, we sat and chatted while filing out the application. I did it all on my phone it was very private and she was respectful of the information that was being needed for my application. Check her out she is a sweetheart.

Jesus was an ABSOLUTE PLEASURE to work with. He was very professional and had a warm, welcoming personality. He went over and beyond to show me various styles, colors, and accessories that might compliment my purchase. And even went as far as to educate me on the types of mattresses that could be purchased at a very reasonable price. Everything that was recommended by Jesus I have placed in my mental shopping cart! Products were great, but the service was even better. When I do return to Ashley's I will be looking forward to spending with JESUS BEHENA!!

My experience with Ashley was fast and hassle-free. Mo A. delivered exceptional service in guiding me through the process of finding the right furniture for my life situation. I couldn't be happier with my furniture, Mo's service, or Ashley. I'll continue to shop here.

My experience with my sales person was very pleasant. She was patient with me and not pushy at all. In fact all the sales people I came across were very nice. I felt like a special client. The best part of my shopping experience at Ashley’s was the discounts I received!!!

My items were cancelled and I was having difficulty finding out why and how and I jumped to the conclusion that this store was unprofessional because I called multiple times and no one answered. I forgot to also mention that my mom called the store also and was hung up on, but that is no excuse for the scathing customer review that I wrote. I thought that the fault of my results were the error of other negligence of the staff, but it was just a misunderstanding of the way that the system worked. I had neglected to confirm a pick up and the fault of the return of my previously ordered items being cancelled were my own. I went down to the store and then the owner took care of reordering the items again and even did it at an affordable price without me asking him to. I apologize to the staff for not being patient and jumping to conclusions when they were doing their best to make sure that their customers are getting what they want with minimal hassle. I am so sorry. Thank you for all of your help and Brian Grier thank you for your exemplary service. I love my bed and my table fits into my home perfectly. I love your services and I would recommend this Ashley store to other potential clients because they are the best. They are warm and friendly and even if you don’t see a person who previously helped you it doesn’t mean that they are not there, but that they have become involved with another client and you will be served by them or another staff member if they are available. I always say patience is a virtue and because I returned to the store not with the intention of starting a conflict, but with the intention of getting the information that I needed I was taught a good lesson. Knowledge is power and the right questions always brings in the right answers and that the right people will always help you at the right time. I appreciate your hard work and dedication and your honesty and willingness to tolerate irate customers like myself. Thank you for being so patient and helpful and kind even in the face of some of us customer who jump to the wrong conclusions about your customer service. I hope that you can forgive me and that one day I can make it up to you by buying more products from your store.
Respectfully,
Janicka

Elle an Jesus went above and beyond my daughter got her first place everything she got was top of the line they gave me the best price. Went the Gardner, White we went to value city, even Moe the manager stepped up, talk to us everyone did. She got white glove delivery. I’ll be returning she will be returning we couldn’t beat the price and they made us feel a family. We got the five-year warranty because we wanted to add onto her couch when she buys a house next year. Yes we looked at all of them stores seven hours of shopping and should’ve went there first Thank you from the that of our hearts

It was a nice and pleasant experience doing business with Shaun and the other sales associates at Ashley Furniture Store. Shaun was off on the day I planned to go into the store and purchase my mattress. However, she met me at the store to assist me. I am forever grateful!

Ali and his team were very welcoming and professional from the moment we walked into the store! Ali went above and beyond in helping me to find an ELEGANT 4-piece dinette set. He was very knowledgeable about the merchandise and helping to set up a timely delivery for the set. I will definitely return to Ashley again for future purchases!

I had the greatest experience today. When I walked in the store I was greeted by the most professional salesperson. Her name was Shaun Hayes. Shaun took the time to help me find exactly what I was looking for when you talk about professionalism and knowledge about the furniture, Shaun is your go to person. I was very indecisive and Shaun worked with me. If your ever looking for good quality furniture and a person who will help you and make you feel comfortable, go to Ashley furniture in Dearborn and ask for Shaun.
Thank you,
Valerie Brooks-Jones

The experience was honest and enjoyable. Having done our research, and with our first time going to Ashley, our salesperson named Sean (female) helped us get exactly what we wanted. Her demeanor was cordial and relatable; she is a military veteran like me. We had a bad experience at Gardner White and will be going to Ashley from now on.

Rachel and Shawn both ladies were Fantastic, Warm, Friendly, Welcoming and so very, very helpful. They definitely represented themselves and Ashley Furniture which made our trip to Ashley Furniture worthwhile!
Customer Service was AWESOME!

Thanks Again

I would like to Thank, the phenomenal team at the Ashley Furniture Store, in Dearborn Mi., for assisting, in purchasing some ideal furniture for my apartment. Not only was the sales representative, and staff courteous; their helpfulness and attentiveness was on point. I would recommend, that anyone who's looking for some new furniture, to give Ashley Furniture Store a try. Thank You, Ashley Furn . for making my day pleasant 👍👍👍.

If you’re looking for an overall great experience visit this store!! Moe the manager and Moe the sales representative were amazing. We were having a hard time with sizing and I was pretty confused about the measurements. Moe the manager rearranged the whole sectional to show us how it would look in our living room. He was very professional and personable! Not to mention they also price match, which was a plus. We left very happy with our sectional and coffee table! Definitely a returning customer!!

Shaun was amazing to work with! She showed me several couches and was patient with me until I found what I wanted. She also showed me more ways to optimize my smaller space by adding in a sofa table. I am now even more excited to move thanks to Shaun and I will be back for more soon!

what can I say about Moe! The 5 stars given is not enough! I want to give 5 more .i came in the Sunday after thanksgiving looking for a queen bedroom set for my daughter , Ashley’s was my final stop after a long day of shopping I was going to give up .
We found the set there and Moe gave us a great deal and explained everything in details and gave me a delivery date .
The delivery was prompt and they were courteous but when it was time to build the bed the company only sent 2 out of the 3 legs for the slat so I was disappointed and thought it will take forever for them to deliver it plus my daughter didn’t have any where to sleep that night but the couch because we had emptied the room.
I called Moe , explained what happened and sent pictures so he came 2 hours later after his shift and put it together for her I don’t think any salesman or manager would ever do that.
My daughter was so happy that night .She was super excited for her new room and mattress
2 days later she told me she couldn’t find the plug in and remote for the LED lights that was attached to the bed .guess who rescued her once again ? Moe did
For the best deals and services I totally recommend him he works from the heart and cares about his clients .

Rachel at the store was AMAZING! She sold us on something we initially didn’t want but it works perfectly for our space. She was patient and kind and amazing at her job. We will definitely be back to see her

The sales woman never left me . She asked what I was looking for. She advise me to walk the floor. Then she went looking and she found the perfect item .

I truly enjoyed my experience at Ashley. Shaun is a phenomenal representative! She was patient, provided great recommendations and made sure my experience was pleasant. I am so happy with my furniture purchases.

It was such a great customer experience working with Rachel. She was friendly, welcoming and very informative of the products I purchased. I definitely recommend her!

Well my wife and I was just going to look and we let with a brand new set of furniture, first the store was first rate, very beautiful a huge variety to choose from, and then the customer service was a home run!! My wife and I value customer service and Ashley has that, we felt at home right away the sales man was very accommodating to our needs, he made us feel comfortable right away, I would definitely recommend Ashley furniture to anyone looking for fantastic furniture and super customer service!!