Puff Vapor

What can I say about two of the most awesome humans on the planet?
They're extremely knowledgeable about everything they sell all the while being friendly and engaging while you spend your hard earned money.
Great local products and more than fair price points.
My go to for all the right reasons ☺

My new and favorite vape store in Madison. Rory is excellent and gives the best customer service!! He is very knowledgeable and deserves a big raise. Thank you for being the only store that I've been to in Madison that has great customer service.

Puff Vapor is great. I travel across town to go there. They carry my brand/flavor and the staff is great exclamation point! They are knowledgeable and personable.

Best vape shop in the state the employees here make it they're job to get know you and the products you like and give you the best customer service you will ever see I have personally been coming to puff vapor since covid right before they had to shut down I drive to the east side just to see these awesome people and get my lava flow !!!

I'm 60yrs old and hate all the online stuff. I have been considering vaping for a long time. Rory was wonderful, knowledgeable, and patient. He answered all my questions and I left feeling very confident about my new device and breaking away from traditional tobacco products. I look forward to converting to vaping and working with Rory and staff for my future journey with vaping. Thank you 😊

Been shopping here for almost a year. Puff is great. The staff is extremely friendly and helpful. Absolutely willing to talk shop and answer questions, but just as happy to get you on your way if you're in a hurry. I've seen others mention that they're inventory lacks variety but for a simple guy like me, it's more than enough. Heck, I was able to subdue an entire hive of Yellow Jackets I had left over from work with one of their disposable pens! After my purchase I went out to the car and momma birded that stuff into the sealable bucket I'd been carrying them around in.

Fifteen minutes later that hive of enraged murderbugs were all wearing Birkenstocks and talking about what a bummer it was that Burrito Drive is closing.

Pretty cool, but now they're getting all socially conscious and they want their own voting district? Like for the bucket? I feel like I may have accidentally created a new issue civil liberties crisis here, because there's not an established path to citizenship in the country if you're an insect. I'd call it a humanitarian issue but...

Well anyway- great store. 5 stars. Please call your congressional representative and tell them that the voting franchise should be extended to arthropods! Thanks!

I decided it was time to switch to a kit from disposables (inspired by gross harassment from the customers of another nearby smoke shop) The parking is awful, but I don't even care. Rory was fantastic and patiently walked me through everything from different set-ups to juice reviews :-) Totally gained a loyal customer. Thanks for the education and conversation!

Super knowledgeable and helped a very picky vaper with specific taste requirements like me. I love Lucy and Rory. The owner is amazing as well. Been going for years. Polite, friendly staff and managers. They don't make you feel dumb and teach you how to use every device they have, which includes setup. Happy puffer, here with me! 🥰🥰🥰

I've shopped here half a dozen times. Staff have always been courteous and helpful. The one instance of having to return something due to a manufacturing defect was handled smoothly. Will continue to patronize this establishment.

Friendly staff, the location could use some work though.

This team really knows their product!! We've been coming here for years and the staff know our preferences and are always happy to make suggestions. We always stay and chat awhile and consider them friends for certain. Rory, Brandon and Lucy are absolutely amazing.

Always a great experience when I come to Puff Vapor. I live in Sun Prairie and this is my go to place for everything, they have awesome prices and great selection of products. Rory and Lucy are the best at what they do! I highly recommend Puff for your vaping needs.

I love this store! The ladies that own it are amazing, and Rory, who I'm assuming is full-time, is also amazing exclamation point I go in there not knowing anything about what I want, and I leave knowing that I got exactly what I wanted. They've got a great list of Vape juice, and if you tell them what flavors you like, they try their hardest to find it. They are reasonably priced too! Just the best shop in Madison, hands down.

I absolutely love it here! The staff are so nice and informative of the latest mods and the juices that they sell. They have a great selection of flavors 😋 I try something new every month and the way they describe the flavors are SO spot on!

The guy working behind the counter was awesome! He took the time to explain flavors and help pick out one that would match my vibes

Bought an elfbar disposable. He let me open it in the store to test it right then and there after hearing I bought a bad elfbar elsewhere. He even said if I ran into any issues within a certain timeframe I can come back with it. Not sure if that means replace it, but having the option is more than I expected. Great service.

The staff are friendly & helpful. Puff has a great selection of all flavors but especially premium flavors and they are always updating their hardware & juice selections. Manager Rory somehow knows everything about everything in the store and can point you in the right direction if you are not sure what kind of juice/hardware to buy. This is a local business that is worth frequenting & supporting if you vape in Madison.

Very knowledgeable and friendly staff. Didn't have the coils I needed for a tank so the staff gave me suggestions on replacement coils and on a new tank that would suit my needs. The staff also worked with me to help find a couple of new juices that I really enjoy. Will definitely come back again

I always go out of my way to come here; it's my favorite shop in Madison. Everyone is always so nice and they help me out! I never review places, like at all, but these guys are too awesome to not give them my highest rating.

Excellent customer service. I went in with a decent idea of what I wanted to accomplish but no idea what I wanted. Brendan walked me through devices, flavors, nicotine levels, etc until we narrowed down the right products for me and I walked out feeling like I like I made the right choice. No pressure, calm atmosphere, and lots of options.