Arkansas Blue Cross and Blue Shield - Fayetteville

I have had BC/BS for years. I have always worked with the office in Fayetteville and have always had great customer service. They are always prompt with getting me the information needed.

So far this office has been excellent at answering my questions, being able to talk to me whenever I need help, and helping me sign up for health insurance. Very professional and clean inside, helpful and friendly employees too.

They set up a great plan for me and walked me through everything. Made everything super simple, explained everything and saved me $. Very helpful and knowledgeable associates

We love Blue Cross! They spend so much time with you, explaining things!

It is a beautiful experience!

As a health provider, I'm very disappointed with the contact I've had with the Fayetteville office, specifically. I have been ignored for 2 months after BCBS paid a different provider for my services. BCBS has not paid me back and the problem has occurred with other clients of mine. They have denied responsibility, and thus my problem has gotten worse. It's very frustrating because I can't bill on my clients when BCBS does not fix the issue and never compensates me for my work. It's very poor business.

Honestly if I could leave a negative star review I would. This company is vial. Not only do they think it's okay to not inform people before they terminate your insurance, but when you get new insurance through your employer and it's the same company, they are going to charge you back pay for the month you didn't have access to the insurance, so to avoid a gap in your insurance. Why am I being charged for something I didn't have access to? Is it not enough I went without my medication for a month? This company is criminal, all the health insurance providers are criminal.

Employees don't return phone calls. That is just plain irresponsible. I've left multiple messages for Michael and he apparently just throws them in the trash. That is on top of being given information that turns out to be inaccurate causing hour of wasted time on my part.

This office is the worst place to deal with. The employees will not call you back. Also when I called in needing some information, they use the excuse they are having internet problems or their computer is running slow. This has happened in person and on the phone. I wouldn’t recommend using the Fayetteville store.

Blue Cross of Arkansas DOES NOT PROVIDE ANY CUSTOMER SERVICE. I have been working with them for YEARS trying to get reimbursed and they literally will not help at all. I have lost thousands of dollars from them but all they care about is getting their money, and of course do not want to pay me back what is owed. Very disappointing and I will never use them again after this experience.

Horrible health insurance for an independent student. My premium was almost $7000 and 112 a month. They are horrible at answering their phone, and they just charged my more money for my last month with them.

They are horrible and can’t answer or figure out any answers I need. Have been dealing with this for months. If I were you I would stay away

Scam. Pay thousands a year just to have them refuse to pay for anything. These companies should be illegal.

Always say they will have someone call back and never do.

Hugely incompetent.