The Fire Place

Purchased a Harman Absolute 63 today and I am thrilled with the stove and even more so with the service! Got it installed and running good. The sales lady was a pleasure to deal with. Top notch PR and very helpful!

We had visited The Fireplace Showroom in Whately, MA.earlier this year. They have an excellent showroom. Many fireplaces and heating units were on display. The staff was excellent, courteous, and very knowledgeable. After the visit, we decided to order a fireplace. Throughout the entire purchase from start to finish Wendy in customer service was very helpful in answering all of my questions.
The install went very smooth with completion in a just few hours. I am very pleased with the finished product, and in the decision to choose The Fireplace in Whately for our home improvement. I would highly recommend them.

My fireplace was installed about 3 years ago. Maybe 4. I was having issues. Made a phone call, set up an appointment with Chad, and today he arrived, fixed the problem and made me very, very happy. He showed up with many parts, he wasn’t sure what I needed, pinpointed the issue, made the repair, cleaned up and on his way in 90 minutes. He was pleasant, knowledgeable, and shared info about the fireplace I wasn’t aware of. All around 5 STAR service.

I love my chairs I bought and the staff at the store are very friendly

My 2nd year with my Harmon pellet stove. Works great. Very response to setting changes.

3years now, working great!
Five years now, working great!!

Exceptional service and value! We needed to have the blower motor replaced on our 10 + year old Harmon insert. The mounting screws were badly rusted, and removing/replacing the motor was an extremely difficult job. The guys came and did this on Christmas Eve, and worked their tails off getting it done! Great service at a very reasonable rate! I highly recommend them!

Been doing business with them for years. usually parts for my pellet stove. Called Tuesday about my auger not working. They referred me to a man who also lives in Vermont. He came Thursday and repaired and cleaned the stove. It's working better than new. thanks.

Drove an hour and a half to get there from Connecticut and it was well worth the trip. Extremely knowledgeable and helpful family-run business with huge showroom and plenty of gas, pellet and wood stoves and fireplace inserts, grills, boat docks and lifts, outdoor furniture, fire pits, and more. We try to shop more locally, but in this case it didn't work for us. This place is the best and most helpful that we have come across in a long time. They answer emails promptly and are very helpful on the phone and in person as well.

We had an outstanding experience from the initial consultation and quote to delivery. Chad was really knowledgeable, professional and a pleasure to deal with. The dock is amazing, we are so happy we got it. Recommend highly!

Absolutely the best place in western Massachusetts to buy a pellet or wood stove. Doug, Vicky and staff always great to deal with and great service as well!! Have been a customer for over 30 years. Just great people to deal with.

I just bought a boat lift from Chad, the Dock Doctor, and had a great experience. He was responsive, honest, fair, and above all helpful! It was so hard to find an affordable lift and he made the whole experience easy. Thanks Chad!

I can't recommend this place enough! I worked with Chad for over a year towards replacing my Harman Pellet Stove and he was patient and knowledgeable the whole way through. They have a great selection, awesome follow-through, and a fabulous team!!

I bought a Furnace in Fire Place last year. They were very accommodating with delivery and general support. I am really happy with my furnace which I have named "Rojelia"! They are very friendly and fair in their business. If you need to buy a wood stove or a furnace, the best place to get it is at Fire Place in Whately, Ma.
Thank you for your help and wonderful service!

The technician that came to service my stoves was so polite and helpful. I went from having two stoves that burned poorly, to having two stoves roaring and burning perfectly. He was so patient and knowledgeable, I now know exactly how to keep them clean and running well. I cannot recommend their service enough (I bought the stoves from them as well and got a great deal). Thank you Fire Place!

We’re very happy with The Fire Place. From help in getting the correct stove for our space to the installation. Everyone was very knowledgeable and professional. The installer (forgot his name) showed his many years of experience with a very flawless install. We would highly recommend them.

Very nice showroom. Found this place online searching for an auger motor. They had one in stock so I took a drive down instead of ordering online. Counter person was very knowledgeable and courteous, great value.

This place is great! They have quite a bit of options and they know their products. I experienced great customer service and satisfaction

Awesome shop! We got a great deal on a floor model woodstove and had them install also. Install went great. Couldnt be happier and the pricing was fantastic! Highly recommended!

The fire place went above and beyond to ensure that we were satisfied with the work they did on our chimney. They even went through the trouble of ordering a custom cap to suit our oversized flu! Highly recommend them and wonderful people that work there!

The service at The Fire Place is amazing. We bought a pellet stove there over a year ago and any time we need a service they are there to help. So easy to work with and reasonably priced. 5 stars easy.