Master Auto Repair of Webster Groves

I have gone to 5 Mechanics over a 24 year period before finding Master Auto Repair of Webster Groves and now I won’t go anywhere else. They give transparent and practical advice and always do a great job. Their main concern is fixing their customer’s vehicles not padding their repair costs. They are friendly, treat you like family, have the option for loaner vehicles and always let you know what needs to be repaired or watched out for in the future. I will never go to another mechanic as long as I can!

I’ve been taking my car to Master Auto Repair for over 10 years! They are amazing!!! Best mechanics in town~they keep my 16 year old SUV running and I don’t have to worry about anything! Lori and Angie keep the shop running smooth and make sure I have a loaner car if I need it! Thank you!!!!

This place was recommended to me by a friend, and I'm so glad he did. After 3 months of my engine slowly deteriorating, I knew it was time to take it in but didn't know where. The shop by my house wasn't able to diagnose anything wrong. The dealership was too expensive and didn't have loaner cars available. I do community mental health, and the idea of my car breaking down in some of the neighborhoods I travel in was... not good.
I called Master and was able to schedule an appointment and a loaner car. When I arrived, my loaner was already pulled up and waiting for me. The women inside were able to get me checked in quickly and I got an estimate that afternoon. There was a lot wrong as I suspected with the car, and Lori explained everything thoroughly, telling me what were immediate repair needs and what could wait. I opted for the major repairs and was pleasantly surprised when my car was ready to go the very next morning. The lack of disruption to my schedule meant everything and took a lot of stress off. Now, the car runs smooth like buttah! I highly recommend the team at Master.

This is far and away the best shop to take your vehicle due to the care factor and professionalism of the team. Recently had a nightmare situation happen where a corporate quick oil change change company didn’t put oil in my car and started the engine. This caused irreversible damage that Masters was able to diagnose. The owner Lori along with Angie and Tony all personally helped me through this challenging time dealing with their insurance company. If you are considering a repair shop, this is the best place in town. They stand by their work and will shoot you straight. Can’t say enough good things about this business. Would give a 6 out of 5 stars if they would let me. Would suggest avoiding quick change oil/tire shops. Take your vehicle to the pros at Masters for routine maintenance (including tires) all the way up to a full engine rebuild and anything in between. I’ll be a loyal customer for life.

I was in for an emissions test, had allocated 20 minutes, and barely had time to start an article when the car was ready. The whole team is personable, professional, and a pleasure to work with. Prices are reasonable, and explanations are understandable.

Could not ask for better customer service and mechanical expertise. Angie is always a call away and the technicians are exceptionally knowledgeable. Their prices are very affordable, but I would pay double for the peace of mind they give.

I got to meet Lori and her team last week. They went above and beyond for me in taking care of my car and situation. You can trust this shop to do good work and to tell you what you need to know to make the best possible decision about your car, even if it means less business for them. Thank you again so much! It's such a relief to know I have a mechanic I can trust.

They’re just the freakin best. I don’t ever want to go anywhere else. Angie is so helpful, efficient, and kind. When my new car failed emissions, she went above and beyond explaining everything to me very well. The first time I called to schedule an appointment, they were able to get me in the next day. When I came for my retest, they were able to schedule me the same day. Both times I was in and out very quickly too. Also, their phone number gets text messages which is so convenient! And they have coupons on their website(: It’s literally the perfect place.

The personable advisors and mechanics are some of the nicest folks to work with in town. We are still working on finalizing issues I've had on my truck. But I feel confident enough to give them a review they deserve.

Really positive experience here. I needed a tire replaced, and also needed my ignition checked out. Angie texted me as per my stated preference when I made the appointment online, gave me quotes, and just generally made me feel like I knew what was happening. She kept me up to date via text. When the ignition issue didn't require the deeper inspection she'd quoted me for, she cut the inspection price way down. Everything was done quickly and the price was really reasonable, much less than I'd feared. I would definitely bring my car here again.

Lori and Angie were absolutely amazing! I have never had a car experience go so smoothly! Both of them were in close contact with me discussing what needed to be done on my car and had it up and running again in no time! I can’t be more thankful for their amazing customer service!

Service and performance was quality. Tested the car after the service to make sure nothing was missing

My son recommended this auto repair to me. I had serious structural problems. They gave me a loaner car, finished about 5 days ahead of estimated repair time. And, completed all repairs below estimated cost. Women owned and operated business. Rare in the automotive repair world. I will be a repeat client.

Absolutely amazing people and service. Ask for Angie and Tony! Tell them Rex sent you!!

I went in to this shop because a check engine light appeared on my new vehicle. Come to find out, my new car shouldn’t have passed the safety inspection and was unsafe to drive. This business has saved me 10-15k$ in repairs from their impressive diagnostic. I 100% recommend this business to all vehicle owners. The workers provide valuable advice on top of that, great place & affordable price.

Trust in car repair is really hard to come by. I moved away from the Crestwood area and had been using a shop right next door to my work, out of convenience. After a series of experiences with the "other" shop, including them leaving a rag in the engine after changing the battery, I had a bizarre issue that I simply didn't trust the other shop to do. I called Master and talked to Angie, who was wonderful like she always is. Could you get your friend or Uncle to do it cheaper? Sure you could. But is it covered by a warranty? Is it trustworthy and worth the time you're out of a car? I don't have time or patience to mess around with shops that take forever or lack competency. Master is always straight up, communicative, and will give you your options based on your situation. I just trust them. I've been to three of their locations and have always had excellent service.

My son and I have been going to Master Auto Repair in Webster Groves for years and we really like them and Trust them. Great service and and they really know what they're doing. They go above and beyond to try to help in every way they can.

Superior service. Transmission in a 4yr old Ford Edge dies suddenly, w/o ANY warning, and my 3yr old in the back. Warranty recently expired. I called AAA for a tow and that policy expired literally the day before this happens (there's nothing they can do)! I call Lori at MA and she has someone there in 30min with a car I drive home while they take care of the tow service. They then coordinate directly w/ State Farm about getting that tow reimbursed. I get a check in the mail a week later. If that wasn't enough, after installing a new transmission, and catching a bad wheel bearing, just before they were about to tell me to come get it, they personally deliver my car to my home on a Sunday! AMAZING! They get all of my business forever!!! I will trust them as long as they are around. Thank you Master Auto on Watson!! You seriously rescued me and I'll never forget it!

The service was top-notch: they got us in right away for brake repairs, did a thorough job, and when parts didn't arrive on time, gave us a loaner car for the day. They were prompt and friendly in responding via text, and their work is excellent. We will definitely take our cars to them in future!

This team is so awesome! The first time I came in was due to their great reviews. After talking thru my situation, they suggested I not invest the money I planned on putting into my car because I expected to buy a new one in the next few months. They saved me a lot of money. I got a screw in my tire today and they were able to get me in right away to patch it. They’re so professional, friendly, and refreshingly trustworthy. I obviously don’t want to need to come come back but if/when another issue arises, they will certainly get my business and I will refer others here.