Hometown Healthcare Store

I am a Registered Nurse with 28 years in the ER . I am an educated consumer. I also have a lot of experience with Home Care patients. I have used a few of the products from this business personally with my own spinal issues and surgery. This guy has been nothing but wonderful! He will open packages and let you try on various products and educates you on its use and even shows you various priced items. The person who gave poor reviews about this business being closed, well excuse me but hours are advertised and you can always call before you go. So you going twice? Hmmm..The refund and restocking complaint? Please, they are clearly stated and as you read, on your receipt! If every business gave 'exceptions' for every excuse...That is totally ridiculous; people think they are so entitled. You wouldn't believe what people use as excuses for their own lack of paying attention and their own responsibility. And ANY business is entitled to charge for their time to make their product 'presentable' and CLEAN to put back on a shelf. And your logic, if someone has taken a product home(to germs and possible use) esp. MEDICAL equipment in light of MRSA, etc.and shouldn't clean it (esp.when it has come out of a sealed packaging!! Yeah, that's sick logic. This business provides a very important LOCAL service. As far as not covered by insurance....You KNOW he told you that BEFORE YOU purchased the crutches!!

The people at Hometown Healthcare Store are wonderful, very helpful and knowledgeable. I have purchased several items for myself and family members as well as items such as grab bars for my clients. I'm glad they are here to help us.

I appreciate that there is a local store that provides home health care products. I had many questions and walked into the store with some misinformation. After two visits, my questions were answered and I'm feeling positive and prepared. Thank you.

I could not have asked for a better experience. Ashley was amazing, and went above and beyond to take care of me.

This store is invaluable for our community. We are currently renting a hospital bed, and have used it for various supplies needed for the encroachments of old age.

Great friendly service, terrific products, and I wouldn’t go any other place!

Unpleasant experience on several occasions and does not take insurance for needed devices.

How is it possible that products sold expressly for folks with health issues have to return products within 7 days, and then only for store credit?
Today I tried to return two products on behalf of a friend with Parkinsons - they were in the original packaging, blemish free, ready to place back on the store shelf - and WITH RECEIPT, I could not get her a refund.

Can this be legal in the great state of MA??

Purchased a thumb brace and decided it wasn’t going to be right, returned it next day and was told NO REFUNDS only store credit. BUYER BEWARE!!!!
The store clerk will not tell you in advance.

Rude