U-Haul Moving & Storage of Salem

Stopped here to fill my RV with propane. Fast, friendly, and at a fair price. He also let me fill with fresh water! Excellent customer service. They could use more help, pthough.

The Jefferson Avenue U-Haul location in Salem is awesome! The guy who runs it is very professional. I have rented several times here and never had a problem. Highly recommend this place.

Jamie customer service rep. Handled all my needs and more. Awesome store. Great job!!!! Got my truck fast and easy. Thanks Jamie. Uhaul should be happy with your service. Extremely professional.

Very helpful staff and very kind. They helped me after their working hours until 10 pm to get my rental situation figured out at a nearby location. Huge respect for all of them 🙏

When no one else has propane, these guys did. The one guy running the whole operation was awesome, wish I caught his name, he was renting out trucks, filling out the propane, doing it all alone on a holiday weekend with a positive attitude. In a world of last and entitled people, it’s a pleasure to deal with and employee with this kind of mindset.

Amazing staff! Anthony came in on his day off to install a last minute hitch no other location could help with. Jamie made dropping my car off in the morning so easy I still got to work on time despite the detour. Raul was there to close out the transaction and answer my questions and make me laugh after what was a long day! My move would be delayed if it weren't for these guys and I'm so grateful!!! ❤

I work at a moving company in Md. We need help with parking one of our trucks bc the hotel the driver is staying isn’t sure if our truck will fit. This very nice man I’m sorry I don’t remember his name was no nice and helpful came to our rescue and gave us a place to park our truck! Thank you so much! If I could give 10 stars I would!

I gave the Salem office a call just a couple of hours before I needed the Van with my fingers crossed hoping they had one available with such short notice. The lot was well stocked with all the various truck sizes from what I could see. My interaction with the man behind the desk was pleasant and he explained all the pertinent rules and regulations in a couple of minutes no more. All of the staff there were exceptionally courteous. The Van we rented was brand new with less than 4,000 miles on it, it was clean as a whistle with ice cold air conditioning which made our trip comfortable especially today being in the middle of a heat wave. So I Will close with the following remark: My experience with Salem U-Haul went smoother than any of the other Truck Rental Companies I've used in the past and Yes I would recommend You Give them a Call the next time Your in the business of moving.
July 8,2013

I had a great experience at this location. The employees were very helpful an kind. Always greeting me when i walked in. Keeping in contact with me. I didnt return the truck the first day because things took longer so i needed it 1 more day. They called me first thing in the morning to ask if i wanted to have it for the day again. Then i returned it when they were closed so i just parked it an put keys in box. I had forgot to go back the next day to get my deposit squared away. Again being a customer friendly place they called me to tell me i was owed some money. It was only 16$ an change but still. When i went to pick up my money they were still so friendly an helpful. Even tho they were super busy they still said hello welcome we'll b right with u. They literally greeted everyone i saw walking in or out. Its a good feeling when customer service is a priority. I felt welcomed. I didnt have such great experience at the lynn location which is how i ended up in salem. So if ur looking for a helpful pleasant moving experience this uhual location is one of the best in my experiences.

Nice, friendly, quick & efficient! I originally reserved a moving truck at the Danvers location. They were super rude, kept me waiting & over all horrible customer service. So I left & went to this Salem location. What a difference! It was like night & day. Save yourself the trouble & just go directly to Salem location. They understand how to do customer service.

Manager and staff are ver courteous and knowledgeable, they are excellent.

I can’t stress enough how outstanding the customer service I received from Louie was. I moved to Marblehead last Sunday and he absolutely saved my day and did all he could to help me, Louie is a great employee who does whatever he can do help the customer and he truly made my moving day a flawless experience, I appreciate him greatly!

We had our truck over Christmas with a one way drop in Salem. Staff was wonderful communicating and working with us through the weird holiday hours.

As the owner of a moving company I am here often and cant say enough about Anthony and Loui , they go above and beyold , I dont know what I would do without them !!!

Had the pleasure of working with Luis at the Salem location and he is a true professional. Good customer service is hard to find now a days and he made the process seamless. Really appreciate the assistance.

Amazing staff again! There’s a young man stuck there on his own on a busy Sunday morning and he was hustling all over the place helping everyone with everything. He was on top of every detail and made sure everyone was helped as fast possible.

great place! great service

Used haul a few times, the staff is always eager to help. They explain the equipment and safety procedures necessary for safe operation. Great job guys.

Had to get a last minute rental and Luis was incredibly kind and helpful.

The staff was very attentive and easy to work with.