Shawna L Kauffman, MD

Dr. Kauffman has been an excellent PCP and has always shown sincere concern with my health. Weird to say but if she makes every patient feel as special as she does me, she’s doing something right. I’ve worked for a lot of medical providers and I know many can be somewhat arrogant. Dr. Kauffman, however, projects humility. She doesn’t let her degree define her humanity and that says a lot in my book.

She simply AMAZING, she actually takes time and it shows that she really cares, both me and my husband sees her and we NEVER had a bad visit. Shes like the BEST doctor ever. Love her❤💕❤

AVOID AT ALL COSTS. This practice itself is a hot mess. My other doc here left without any notice to me (she was actually pretty good and I suspect left because of the mess this office and Norton in general is). I was told I could go to this doctor but her wait was for MONTHS and MONTHS. So fine, I wait.

Here's the thing though - I needed a refill on my prescription for cholesterol med. CVS needed them to call it in because it didn't transfer from Walgreens.

She refused to call it in, saying I'll need to see her first. She recognized I got the earliest appointment (would have to wait 1.5 months without meds, after already waiting 5-6 months just for the privilege of seeing this new doc). --but said she won't refill it until she sees me in mid December.

What? It's cholesterol meds, not a controlled substance. I said to her nurse/office staff "So let me get this straight...my doc ditches me with no notice, then you send me to this doc and she says she won't give me a refill that my doc that left me prescribed because HER SCHEDULE is too booked to see me in time?" She replied "Yes".

I said don't worry, cancel it. I'm done with location and cancelling with my gyno who is part of this practice too because of this. Shawna Kauffman doesn't care about my health. I don't see why she'd care for yours. This location has been a hassle to deal with since day one. These doctors and their egos - they're going to seriously hurt someone here. I'm so sick of lazy docs that think they're all that.

Oh, btw, no one has figured out why I lost almost 50 pounds now (with other health issues). So you think I would be a priority. But no. I go on a long wait list just to get the chance at 20 min (if I'm lucky) appointment. No thanks. I'm done with Norton period. And you should seriously stay away from this doc and that place in general.