Puppies N Love

Our family was ready for a puppy after our last furry baby passed after 18yrs. We went into the Puppies N Love at San Tan the beginning of Feb 2024. When we walked in the store we saw this adorable Mini Aussie and had to meet her. Taylor that works there helped us and the second she was in my daughter’s arms, I knew this was the one for us❣ We couldn’t take her home that day do to her having a little cold but was able to put a deposit down which also made her on hold so no one else could visit with her which I think is an awesome rule❣ Taylor explained what the process was when this happens, which we were sad we couldn’t take her home right away but lucky that they could take care of her and have a puppy that was healthy coming home. One thing I was very impressed with was we were able to visit her everyday and could bring her bed and toys so she was familiar with them when we got home which was about a two week wait. It did go by very fast but it was still hard to wait but between Taylor and the manager of the store, they made it an amazing experience❣ Another awesome thing, after we took our puppy home, Taylor and the home office contacted us to make sure everything was going ok and to reach out to them if we ever have any questions. 🐾

I recently purchased my second dachshund pup from Puppies N Love in Gilbert and I couldn't be happier with my experience! The staff is friendly, knowledgeable, and provided top-notch service. They helped me find the perfect puppy twice and always make the entire process smooth and enjoyable. I highly recommend working with Bri, she is the best and is super supportive with outreach even after bringing your pet home. I highly recommend Puppies N Love for anyone looking to bring home a new furry family member!

We had an amazing experience at puppies n love santan village. Hayley, our pet counselor has been so amazing throughout the process! She’s spent so much time with us, answered all our questions in some much details and been so supportive through and after the process. I have been able to reach out to her day and evening with questions(this is our first puppy) and she has been so patient, detailed and helpful with her answers. You can tell she truly loves and cares about the pets, their new homes and is a good person not just filling a job requirement. Will highly recommend this store. We had a smooth process here even though it was chaotic Black Friday shopping weekend we were given much time and attention to purchase our new puppy in a comfortable way. Thank you!

Rox was amazing! She helped my boyfriend surprise me with the sweetest baby. She provided us with tons of useful resources and information and made the process easy (a little too easy). Hank was potty trained within a week and is great with our other dogs. He loves to smile, nap, snuggle, and play - the most well behaved puppy I’ve had!

We purchased our puppy from here yesterday and it was such a smooth experience! We worked with Bri and she was fantastic. We actually met her about a month ago when we went in to look around but the timing wasn’t right for us back then. When we came back to the store this time, she remembered us and all the details we gave her about our lives and circumstances! She was extremely thorough during the sale process and made sure we completely understood everything before she let us leave with our puppy. She even went as far as printing out an adoption certificate and birth certificate for our little guy! The entire staff in the store was friendly and helpful and genuinely happy for us to be bringing our puppy home.

Bri has been the key person in adding our new puppy to our family. she understood our need and the emotional time our family was going through due to the loss of our old dog. She was aware of us all the time and of the decision to choose Shadow Thunder; he is a beautiful and healthy puppy who has filled us with love. we decided to buy it here because of the valuable work that Bri did with us and because of all the benefits we got from bringing the little one home.

We love this place! We purchased our pup about a month ago from here. She is so sweet! We went back to the store to purchase some puppy food and noticed her brother was still there! Heidi helped us with everything, introduced him to us let us take time to make a decision about getting another puppy. We finally decided to get him and now we have two happy pups thanks to her! Thank you so much for all your help Heidi, you are fabulous! We are so happy with our babies ❤🥰

We went to Puppies N Love approximately six weeks ago to adopt our Mini American (Aussie?) Shepard, Yoshi. Rox helped us - I had never had a dog before and Rox made herself available on multiple occasions with questions we had related to general puppy ownership.

After getting Yoshi, we noticed early on that he had a runny nose, but that developed into a full blown cough in a few days. This cough turned into pneumonia, which is of course a horrible situation for a new dog owner.

Long story short, there were a lot of vet visits, meds, and some ups and downs before Yoshi was given a clean bill of health. Rox (and corporate Puppies N Love) were incredibly supportive throughout the whole process. Moreover, we had thousands of dollars of vet bills as a result of this, and Puppies N Love covered it. ALL. OF. IT. When they say that animal is covered illnesses they may have contracted pre-ownership, they MEAN it. And the process was not a hassle, you just have to give them receipts and the Dr. notes. This was very easy as long as you're on top of your paperwork.

Yoshi is in great shape now, we have our money back in our account, and I would 100% go back to Puppies N Love again.

One last thing - this puppy has the best personality - it's clear that he's been treated great since birth. This isn't a dog who has been brought up in any harsh conditions - he was handled by a caring breeder, and then at Puppies N Love handled by people like Rox who LIKE ANIMALS and want them to be happy.

We found this place by total accident. But a happy accident it was! Truly the perfect example of serendipity - Anna (the angel sent to help us) introduced us to the gorgeous puppy in these photos. We had been looking for this type of ShiTzu puppy with this coloring for 18 months. Anna paired us up, explained everything, walked us through all the paperwork, helped us select all the right stuff to take him home and start him right. It was the best experience we could imagine. Everyone in this store is so nice and caring. I totally recommend them. It’s the best place to adopt your new family member.

Rox was great to work with! Extremely helpful and thoughtful throughout the entire process. Since we weren't able to bring puppo home right away, Rox kept us updated daily and had even sent photos. The entire process was easy and seamless. :)

Shout out to Roxanne! Our little Chevy was to small to come home so he had to stay an extra week. Roxanne kept us updated daily and would send us pictures and his daily progress reports. Even on her days off. Roxanne is an amazing person and Chevy was very attached to her and her special treats 🦴🍖 THANK YOU. We are glad we met you and appreciate all you did for us. Jesus and Rachel

What a wonderful experience.

Great selection of puppies to ponder and meet individually.

Very knowledgeable staff, who explain in great detail the expectations of adopting a puppy, the requirements to look after your new pet, and what to expect.

This is a life changing event and decision, so having such a fabulous team at Puppies N Love was exceptional and appreciated very much.

Highly recommended and simply brilliant!

06/16/23 earlier this week I walked into the Santan village store and spotted a new addition to join our family. I was greeted & helped by Felicia D. He was very helpful & had so much knowledge in the breed we selected. He took the time answering any questions I had & was very patient with me with all my concerns. He went above & beyond in helping us making sure our choices were a great fit for our new pup. Felicia gave great customer service as we are 1st time purchasers & for him we will continue to visit the store! Highly recommended👏🏽👏🏽👏🏽

Lately I’ve been having my own personal issues with my mental stability so one morning I woke up and said I want to go get a dog. I walked into the store and looked at the dogs and saw the love of my life. There was a worker there name Heidi and she helped through EVERYTHING. She gave me recommendations on how to make my puppy feel comfortable when moving into my home. I love my puppy I am a whole different person because of her.

My dad and my siblings and I walked into Puppies N Love honestly not expecting a whole lot but hoping to walk away with our little bundle of joy, and Rox was such a huge help! I first saw Ollie, our confetti schnauzer, and absolutely fell in love! Rox guided us through the process and made sure we had all the information we needed while helping us through the paperwork! My dad and I felt that she is well informed and wants the best for our baby! Our little Ollie is perfectly healthy and is so precious, we couldn’t have asked for a better experience :)

Purchased my best friend from here. I think the staff is always helpful and friendly and you can tell they care about the animals. They are watching. If you’re going to buy pets instead of adopt. I think the store is a pretty decent one to use.

Bri is such an amazing employee at this location! She was with us every step of the way and answered all of our questions professionally. We adopted a German Shepherd, AKA Woola, for our 9 month old to grow up with. She will be a trained protection dog for my son and will be going through extensive training. We really needed to make sure the dog of our choice met the standards we were looking for. Unfortunately, we had to wait a few weeks before bringing her home due to a treatment she had to finish up. The staff was very welcoming every time we came in. She had lots of love especially on days we could not make it in. This is my first time adopting a dog through a business such as this. I have always rescued my animals of all types. I was very nervous of this process but ended up having a wonderful experience. They provided all the documents I needed and I received the puppies history and her parents information. She was very well taken care of and is thriving with us and her doggy siblings. I know some people have their concerns regarding adopting animals through breeder here instead of a shelter. I was one of those people but this has opened my mind more to this way of adoption. Something to keep in mind for people on the fence is the history. For my husband and I we are co-founders of a security company. When it comes to training and our son. It is important to know and have documents regarding our puppies history. Even possibilities of health conditions or behavioral complications down the road are very important. This way we know the breeder, we know of any previous conditions that may run in the family. So we can take action and stay ahead of these possibilities even if its inevitable. It is no different then a human who keeps records and has to answer that same question in the doctors office. "Any previous issues or family history of any of these conditions?" All in all I am satisfied with the services provided by the Puppies N Love location in San Tan Village. Your employees are very hospitable to the potential parents of these puppies during the meet n greets and welcoming. As someone who works in upper management you have a wonderful staff and would happily come back in the future again!

Thank You Staff at San Tan Village for this wonderful experience! Great Job and many thanks for caring for our new addition to the family!!

I adopted my puppy Milo from here about a week ago, and I couldn't be happier with the whole experience! I was helped by Heidi, and she was just so wonderful to work with! I am a first time puppy owner, and she continues to be such a great resource for me! The whole staff was so friendly and took such great care of the puppies! I am forever grateful!

I had a wonderful experience with my pet specialists at San Tan Village. I contacted the store about a Corgipoo listed on their website, Heidi provided some information about him during the call. She went above and beyond to send me some information and a video of my Zeke taking a walk. I was sold then and there! I scheduled a time to meet my little guy, and during the time in between Heidi kept in contact with small updates. The day I went to meet Zeke, Heidi was not there, but she went out of her way to inform me about that and reassured me that her coworker Dylan would be able to assist me. Dylan was also wonderful and extremely helpful. He answered my questions and helped me fill out the necessary paperwork. On November 15, Zeke found his forever home with us! He's is the perfect fit for our chaotic family, and he's such a sweet boy! In the days following Heidi continued to stay in contact to check up on Zeke. I could tell she genuinely wanted Zeke to be happy in his new home. Again, we are over the moon with our new family member, and we are grateful for such a lovely experience. Thank you Heidi and Dylan, you two are awesome!

This place has some of the cutest puppies! Heidi has been one of the kindest people I met there as she has been trying to help me find a new little pal to bring home. We originally adopted a little guy here 9 years ago when we 1st moved to Phoenix. Sadly he passed away from cancer a few months ago. I brought myself back to where I fell in love with that little guy and Heidi has been helping me through the process of finding a new furbaby! If your looking for a furbaby and some amazing customer service, visit Heidi at puppies n love!