Goodyear Auto Service

Great people! Excellent customer service! Finally a place where as a female you can talk to them about your concerns and they talk to you not down to you. FedEx lost one of my tires we spent a week waiting. The guys here at the shop ordered another one and got me in the next day. Best customer service I have ever experienced.

Had a great experience today at Goodyear Tire and Auto Center by the Battlefield Mall in Springfield, Missouri. Been experiencing a slow leak in a tire and was ready to replace it. They discovered that corrosion had built up between the tire and the rim causing a "bead leak." They fixed it for me instead of selling me a new tire as there was no wear and tear on the tire otherwise. I suspect there were other tire centers that would have been happy to just sell me a new tire like I came in expecting. They were extremely courteous to me; had the door already open for me as I approached. The workers also appeared to respect each other and work together well. I give it 5 out of 5 stars. ⭐⭐⭐⭐⭐

my husband and i was on our vacation and we had a blowout (1) on the RV and (2) a belt break on the truck tire causing this huge air bubble to come up on the tire. What are the odds? Thank God we are safe! so we decided to buy 4 tires for the RV (better safe than sorry) and had to buy a truck tire. Thank you Eric and Chris at Goodyear in Springfield, MO for all your help! ♥ you guys are the best! EXCELLENT CUSTOMER SERVICE!

From the phone call to the service everything was great. The employees are knowledgeable and very customer friendly and the service was quick and done right. The manager was friendly and all around the whole experience was perfect. A lot of these companies forget that most people don't know anything about tires and can make you feel pretty stupid. Theae guys are doing it right and we will get our service and tires done here from now on. Great job!

After taking my car here twice in one week due to unrelated problems, I can tell you that, from my experiences with Mike and the guys here and from sitting in their lobby multiple times observing them while I was waiting on my car, the men who work here are good men… honest, soft spoken, knowledgeable, ethical, clean cut, hardworking men. You just do not find that often in auto repair shops. There were no egos or attitudes or slacking off or bad service or bad customer service or bad vibes. Just some genuinely good, hardworking men trying to provide the best possible repair service and customer service they could. Their superiors should be very proud. I highly recommend this place as long as Mike and these men are there. They are amazing, and I hands down had the best auto repair and new tire experiences I’ve ever had in my life from them. I can’t thank Mike and the rest of the crew enough for such great customer experiences. As a woman, it’s amazing to find a tire shop and repair shop where you feel comfortable and can completely trust everyone who works there. They literally treated me like family and tried to protect me from other unethical repair shops who were trying to take advantage of my ignorance about cars. You can feel safe here, knowing you can trust these men, while receiving amazing tire and auto service and extraordinary customer service.

Best Customer Service I have received in a long time. While traveling from Chicago we got a nail in a tire in Springfield, MO We went in to Goodyear 1/2 hour before closing. They got us in and out with time to spear. So courtesy and professional. We highly recommend Goodyear Tires in Springfield, Mo.

I had a flat tire today and AAA got it aired up for me and then directed me towards the nearest tire shop (since we live an hour away from the city). When I pulled in with my little one in tow, we were greeted by a friendly face and they agreed that a leaky valve stem was to blame. They had me pull the car around to the bays and we were treated to a "NASCAR-style pit stop". The little one loved it, and we were in and out in under 10 minutes. The guys took a frustrating situation for me and turned it into a grand adventure! Thank you so much!!

I picked up a screw in my tire on my way home. I live over an hour away and it was past 5 o’clock when I called and spoke to Brendan. This young man understands customer service. He was professional over the phone and even more impressive in person. He helped me find the best solution to the tire issue and help me get back home. I have worked retail for over 30 years and this is how you take care of people. Outstanding job to entire team!

While on a 3-day business trip, I had to have 2 tires installed on my car. The Service Manager, Eric Kistner and Tire & Service Advisor, Cody Van Meter, we’re able to get me squeezed into their already busy schedule. They led me to their showroom, where they have a workspace complete with charging station and USB ports. I was able to get some much needed computer work done while I waited. This was a very enjoyable experience! I would recommend this location for all tire and auto service needs…

Excellent service! Patrick is very personable and always fits us in. When we need help with our cars, we call Goodyear because the mechanics are knowledgeable and trustworthy. Mike took care of our water pump issue, and we were back on the road in no time!

Had a flat but needed four tires. Not really in the mood to deal with this. They were professional and quick and I plan to use them for future service. They also have really good coffee and a nice place to sit and chill. I'd give them six stars for not having nasty coffee and 10 for having good coffee if I could. The tires are great but those little things are important too.

I stopped by this past Monday morning for an oil change. Service was quick. The guy who works the counter knows some random interesting things. I got the best oil change which includes a fuel additive. My mileage has improved by 4 miles per gallon. Really makes it worth the few extra dollars to get the best package.

Brad and I own 6 vehicles, 4 of them have Goodyear tires and we always use the same location. Eric has always been so good to take care of our vehicles tires. They have found things on our vehicles that have needed attention to keep us safe. We trust Eric and his crew, they always seem to know Brad when he walks in. Our other cars haven’t needed any tires yet. Thank you Eric and your team. 😁

Eric did a great job on my car's brakes and Patrick was extremely helpful. They were able to get my vehicle in on very short notice, and their prices were much more affordable than what had been quoted elsewhere. Thank you for all your help!

My husband and I are huge fans of Goodyear! Quality service and products, they take appointments and do the work in a timely manner with competitive pricing. Patrick at the front desk is a gem. He is so friendly, and always remembers us. This is an all around great experience, we highly recommend!!

Patrick Potter is his name, an excellent customer service is his game! He answered all of my questions and concerns. Explained my cars issues and gave me sincere personally tailored advice on how to tackle my issue. Thanks again Patrick! I look forward to enjoying your assistance next time I require car aid.

The service was amazing. They were very thorough. Knowledgeable . informative . Prices are fair . I absolutely recommend them for your tire/wheel needs ...

Over the years, I've taken my vehicles here to fix my flat tires because this is a free service that they offer. They have always been professional and respectful towards me even though I didn't buy anything.

When it was time to buy new tires, I came in (no appointment) and they gave me options to choose from. I was in control of what I wanted to buy, and the process did not feel like a sales negotiation.

I would highly recommend this store for several reasons: great product, great service, no appointment needed, fast service.

They were very friendly and very professional. I had several opinions and quotes. They were very honest, and we went through options that were affordable and safe. I've used them in the past. I'll continue to bring my car and have it maintained by Goodyear on a regular basis. Great job guys!! 🤙

Patrick was super sweet and very helpful! Its a very clean environment and very comfortable aura. The guys did a great job with my tires and it drives so much better! Im a very happy customer and will be returning!

Patrick at Store 4353 in Springfield Missouri is a very professional, polite, and an outstanding employee! He is a pleasure to work with each and every time we have brought our vehicles in for service. I highly recommend this location!