PNC Bank

Very good! No complaints very courteous customer service

When dealing with my Father's Estate in 2012/2013, I was in deep grief & shock. An Angel appeared before me who handled everything, explaining every step of the Estate that I had to take. Her name is Geraldlynn Ashley. She was my savior. She has a compassion I rarely see in a Public Figure. Geraldlynn, you have been the best! You helped me through so many hard times. As well as letting me know the legalities of everything, in my best interest, even if I didn't need to do things according to the will, she counseled me on those aspects as well. Was looking out for me when I was in a very bad state of mind. Immediately puts you at ease and so caring & compassionate. You are a hero in my book. Thank you so much for everything you have done & continue to do for us. Could not have made it through all this without you.
Tonda & William Peddicord

Tells seem nice.

Always friendly at this branch

Always fast and friendly

Pleasant banking staff.

I needed assistance opening a business checking account. The banker I worked with could not help me at the time due to an upcoming scheduled appointment.

I understood that, but was not given an appointment. I indicated I have open availability to schedule but rather than proceed to give me an appointment, my phone number was taken and I was told I would receive a call. I don't understand why an appointment could not be scheduled when I was there.

I went home and created an appointment myself on the website.

Most banks I have done business with are eager to help a customer create a new account. This experience made me feel as if PNC is ambivalent about my continued business with them.

This PNC branch doesn’t have cash in the drive-thru ATM 90% of the time. I would definitely recommend visiting another branch for the ATM if you are able to.

There is a bald man with dark facial hair named Travis who was extremely rude to me and my elderly grandmother. I assisted her at the bank because she is elderly and gets confused. He acted impatient with us because my grandmother was taking longer than expected. So rude and unprofessional then told me to step away when I was trying to help her. Not a welcoming friendly person what so ever I hope they do not treat my grandmother this way when I’m not with her. :(

Worst experience I’ve had a bank in my entire life walked in to get a check deposited associate asked if I wanted funds available today I replied yes please after going through with the deposit she replies it won’t be available until 3 days later what on gods green earth is wrong with you people treating peoples money like candy and you just don’t care at all

Terrible customer service and the people do not seem to know what they are doing at all. Went to another location and my business was handled in less then 10 minutes. This pnc claimed they could not help me at all!

Karen the manager at this PNC is awfully rude and slow. When i asked to please hurry because i had somewhere to be, she caught an attitude. I run a business though this bank and couldn’t believe how rude she was, especially after how much money put though PNC. Worst Costner service I’ve had at a PNC in 2 years.

I tried calling to get some assistance and questions answered.. I couldn't even finish my question before the lady was interrupting me saying "IT'LL BE JUST ONE MINUTE". and i was on hold for 10+ minutes... So i just gave up and hung up... rude staff.. always has been, always will be...

Terrible customer service! Bank teller and assistant bank manager rude and unhelpful. They couldn’t even transfer money from my PNC account to pay PNC credit card. Had to go to different PNC branch in Newport to do my banking. Newport transferred the money with no problems.

Chauna is so rude and slow . She need to learn how to treat their customers.

Snobby rude individuals working here. Newport branch is excellent they understand diversity.