Cole Haan Outlet

Anbreail was so sweet she let us stay late and shop around she was AMAZING she was so informative and helpful and without her i wouldn't have found all my work shoes !! Thank you and I’ll definitely be back

While traveling out of state and stopping in at the Asheville, NC location, Jeremiah went above and beyond to help me with the purchase of Zerogrand Oxfords both before and after the sale.

After browsing the store and not finding my desired style, Jeremiah checked on me and offered to search the system for stock to see if he could order the shoes for me. Not only was he able to order them, he was able to do so at a substantial discount from retail pricing, take advantage additional in-store promotional pricing for an even greater discount, and ship them to my home for free.

The shoes arrived to my home very promptly in perfect condition but Cole Haan has changed the sizing and fit of the newer Zerogrands with the Stitchlite layer and my usual size did not fit. I called Jeremiah and he was able to coordinate the return and reorder of the correct size for me.

This whole experience demonstrated an incredible commitment to support and service that it is rare to experience these days. I will be frequenting this location for my Cole Haan purchases and cannot recommend them highly enough for their level of service to their patrons.

Nice place, good selection. If they don't have your size they can order and ship to your home quite easily.
Prices were good but don't miss the real deals in the left rear of the store by the service alley
Not much service but a little. About what you would expect at an outlet store.

Jessica O' Connor was very very helpful... She sold us 5 pairs of really cool shoes today!!

I had an incredible shopping experience yesterday at the Cole Haan Outlet in Asheville NC. The store manager Alena Bidnenko was extremely helpful. She went out of her way to make sure I received top quality service. Thank you Alena!

I want to say thank you and give credit where it is due. I neeeded shoes and my size and shoe was currently out of stock. Peter not only searched for my shoes at various locations but also called me after I was done with my meeting 5 hours later and not only found my shoes and size but also provided me with a better shoe. Customer service is far and few in today's society but Peter not only took care of my shoes but also tracked them and updated me after the purchase. I could have tracked them but that option was removed by peter who cares and knows how to provide excellent customer service. Thank you for the great experience and I will be back.

Chris Boyer

I wanted to write a review for Michelle. She was extremely helpful in ordering my size and helping me determine my accurate “Cole Haan” size. Because of her you didn’t just sell one pair of shoes but two. Thank you so much Michelle!

When my local Orlando outlet didn't have my size in a wedge I'd fallen in love with Peter at this NC location went above and beyond to make sure I got the shoe I needed for my bachelorette! My original shipment had some how gotten delayed from a Friday delivery to a Monday delivery. I was devastated and tried calling Fedex to get it expedited. When that wasn't possible Peter personally brought another wedge to a FedEx location making sure to have the shipment into them just in the nick of time for it to be overnighted for a Friday delivery! He even graciously included a return label for the other shoe once it finally arrived in Orlando. I can not thank him enough for his dedication to customer service! I recognize that he didn't have to go out of his way even making 1 call to Fedex but I'm am so very grateful that he did. Thank you, thank you, thank you for a job well done, Peter!

One for help in finding two new pairs of shoes. Small clean concise store with able help. Will be returning for my next pair of dress shoes.

Loved it customer service was great. I purchased 8 pair of shoes. Will be back on my next trip

Great associates who are always friendly and on point with their suggestions also some of the most comfortable and durable shoes I own.

Nice employees, friendly and helpful

Enjoy shopping there. Clerks always helpful.

New shoes wear like comfy slippers !

Nice selection and prices. Friendly staff

great store, nice staff

Your feet will be happy

it has shoes i guess