U-Haul Moving & Storage of Downtown Hickory

The staff and management are all excellent, extremely professional and helpful. We had a great experience!! I cannot say enough great things about them!!!

Not sure what's with the negative reviews, I've been here twice and the lady managing this place has been great both times.

I had a storage unit here for several years. Just moved out, and I want to give a huge, grateful shout out to Lakeia Springs, the manager. She went above and beyond to help us as we were moving out. She was always polite, anticipated our needs, and provided personal assistance - guided by her professional expertise - when we really needed it. The move out would have been much more daunting had we not had Lakeia's help. Thank you so much!

Overall perfect. Phenomenal customer service management is totally excellent. Highly recommended I’ll do all my UhAul services at this location.

Aresha McLean is managment and always the one there when I go. I've been 4 times but this is my first review. This is more like a shout out to her and for Uhaul trusting in her to run this place. She is always helpful, courtesy, nice and even on a bad day. This time she was called on her time off to coach her fellow co worker through the steps to save me money and she came through. I don't remember prices at other places but I recommend anyone to come here even if it was to be the highest priced because outstanding quality in a business this big is worth every mile you pay for!

I was given the options on my rental to move out of town and decided to get a rental at that locations as well. Aresha provided me option/prices on different trucks. I was overall satisfied clean unit and the truck clean and excellent customer service. The process was smooth.

Tyreek was a very helpful! He was very informational, professional, and also had a great personality that made you smile! If you ever need a u haul rental, I believe this is the best place to go! We also had gotten complimentary water for a hot day of moving! Another young lady there who was also very sweet and welcoming to the place, and did an amazing job as well!

Aresha is #1 when it comes to customer service! She is friendly, professional, knowledgeable, and goes above and beyond to make sure you have a good experience at U-Haul! Moving is stressful enough, yet she eases up some of that stress by making the U-Haul experience smooth, with no problems! She is definitely an asset to your company. Thank Aresha for your continued FANTASTIC CUSTOMER SERVICE!!!

Tyreek was great at helping me rent a 20' truck for the day. He even stayed calm when the computer system wasn't cooperating and made the process longer than usual. He was very thorough on explaining everything and was even waiting at the door when I dropped the truck off the next day. Would highly recommend using U-Haul Moving & Storage of Downtown Hickory!!!!

Wow! It's a full service U-Haul with everything you need but what made the 5 stars was Areesha who helped me. It is so rare these days to find someone. (Autocorrect offered sunshine which is very accurate!) who actually offers service. She was super helpful, friendly, doing everything and still managing to give me her full attention. I'll probably use U-Haul for my move entirely because of her!

Tyree was the best getting my brother checked in to pick up a 20' truck today! He was so nice and had the greatest sense of humor. He showed my brother a huge level of respect! He helped make the process so much easier.

Awesome service! I called and reserved a van. I picked up the a few days later. They had everything ready for me. When I returned the van the service was awesome, quick and simple, just the way it should be. Thank you Uhaul

Aresha is amazing! All staff their work hard and are so polite. A pleasure to have rented two vehicles and a storage unit from them. I am sad to go.

Aresha was both knowledgeable and helpful. She spent extra time helping us determine what we needed and what was most cost effective! I highly recommend Aresha and her uhaul store!

Highly recommend! Lakeia made it so quick and simple. She even made sure everything was correct before we drove off with the truck. Definitely recommend coming to this location and seeing her.

This is a very clean facility. The manager is very friendly and customer driven. Units are clean and each have their own security alarm. They have indoor units as well as tape boxes, anything you could imagine for moving.

I would definitely use them again .I had a reservation for a 6×12 trailer . Good prices and the staff was very friendly.

We had a stressful moving situation and the woman working called to make sure we had a smooth check in.

Thank you so much.

The facility and customer service we're outstanding. They were incredibly helpful with our storage and U-haul trailer return.

The manager Ms. Springs went out of her way above and beyond to help me out last minute and I appreciate it and I highly recommend this location.