McDonald's

Hi I am a crew member at this McDonald’s and I’m writing to apologize for all the things that have happened. Guys I’m really sorry that you have had this bad experience. I just feel you guys need to realize our point of view on things. We don’t just make your food we have to do things like cleaning the grills we have to pull them out and clean behind them and that takes like an hour or 2 and we only have 2 people and one of those people have to do it while the other one does your orders not only that but if we pull it out to far it turns off so there’s no grill to cook your food and it takes 15-20 minutes to turn back on. Almost everything in our McDonald’s is on its last legs we’ve had so many things break that we’re doing the best we can with what we have. Not only that but the people in the kitchen are doing the jobs of multiple people. Most times we have 1–2 people in the kitchen and there are hundreds of you guys coming to get food. We would love to make your food with compassion but if we’re not fast while making it we get yelled at. Also when your wondering why we messed something up on your burger like you ordered a cheeseburger no cheese and then we put no cheese and no pickle instead is because there are other people ordering something similar to your order and we have to memorize orders so our screen doesn’t get full because if it gets full then we get yelled at by management. If we’re not fast then management will send us home. I don’t think you guys realize how much is expected of us and most of these crew workers make around 10-11 dollars and working over 8 hour shifts 5days in a row because of how short staffed we are. Also imagine trying to give breaks with only 2 people in the kitchen that means somebody from service has to come fill in to give breaks making the workload even harder making us have to go even faster. I also need you to realize we’re like a machine if somebody it’s doing their best then the machine falls apart so when you think about the person that you think made your food wrong was probably not in the wrong. It was probably the person who bagged the food and put it in the wrong bag.
But I am truly sorry for the wrong doings of those before and after me.

We normally get breakfast here some Saturdays and the staff is very polite and attentive.

As always everything was great food service and atmosphere!

Anytime I want something quick and ready to go and its never cold food its always fresh out the oven and hot n ready

I had a wonderful experience
Staff very friendly
Store was clean

I l9ve this place everytime I stop by basket of fries are so good

Always a joy to come here food and service is great

can’t think of a time this McDonald’s got my order wrong. food was good, service was quick!

Service was fast online order curbside pickup

It's Mickey D's! The place is pretty clean, and all the employees are pretty nice!

The staff on 12-16-22 @ 8:30 at night was very unorganized. Part of the staff were either eating in the dining room or going in and out to smoke. Once we finally got our food, it was good.

the cashier we excellent she has waited on me several times at that McDonald's on like the McDonald's there across from the mall but they recently built the new store I got got an order there with two large fries paid for them and only got one large fry and never got my money back and never got my prize and that McDonald's is across the street from the valley Hills Mall off of 70

Everyone seems friendly and polite. Among the cleanest McDonalds i have visited. The gentleman cleaning the dining area keeps the place spotless.

Great place when you're in a rush to grab quick, cheap lunch!! The fries 🍟 were fresh which made me give them 5 stars!!

Only privilege karens and kens leave the worst comments ! Some of you never worked here a day in your life every fast food place is short handed since the pandemic privilege people !! if you don’t like eating out GO COOK !! Forgot you can’t lol I love the staff idc what language they speak they do there best🗣

This place was very clean, all of the workers were very nice. I came within 10 minutes of breakfast being over yet all my food was extremely fresh and delicious. I always order a BEC bagel with no bacon extra cheese/sauce if I go to McDonald's in the morning and nearly every store doesn't get it right but this one made it perfect. Would rate this store higher if I could, the experience was above and beyond. Best McDonald's in the area!

Cashier in the morning was really nice.

The new remodel inside done it very good justice! It was very clean and even had a guy wiping down tables and standing by in case you needed anything extra. Cudos McDs!! Great experience

You could tell that they were just recovering from a breakfast rush but everyone was working as a team, the place was clean, and the young man at the register greeted me with a genuine smile...the food was hot and fresh. And, it came out FAST! An unusually good experience!

Great service. Food came out quickly and was definitely fresh. The store was extremely clean and comfortable. Restrooms were spotless as well. The staff were all very polite and helpful and friendly. The even brought the food to the table for us.