Eastern Panhandle Federal Credit Union

I have been a member of Eastern Panhandle Credit Union since we move to WV in 2001. Great experience through the years and very warm atmosphere! Tina, Heidi, Shelly, and every member of the staff were phenomenal.
We have moved from WV to GA in 2017. Since then I have called the Eastern Panhandle Credit Union multiple times needing help. I can't say enough good things about both Tina and Heidi. I am not even actively banking there, but they helped me tremendously!! Every time I had them on the other end, they were very professional and very friendly. Thank you so much for your dedication to make every person feel great!

I've been with EPFCU for 15 years and have never had an issue. The entire staff is very knowledgeable and helpful. Although I do miss the Saturday hours they had in years past I'm a member for life.
Thanks EPFCU!!!

I had to execute an estate of someone who had 2 accounts here. They were very friendly and very helpful.

They have been great for 14 years. I agree with others though, HOURS ARE TOO SHORT.

My bank for years now they know you by face if not by name and always been helpful

Been with them for years!! Absolutely the best staff ever!

Friendly staff, very professipnal and helpful.

Very helpful. I’ve been with them for years and appreciate the service, but hours are short.

This was my first bank so it holds a special place in my heart, but as of late, it seems like there is literally always something wrong; the app is down, can’t log into accounts, the account balance doesn’t match the transactions, etc. Not to mention, their overdraft fee is outrageous, and half the time it’s not even your fault. Overdraft fees are all-but-extinct in the banking world anymore. All my other banks I bank with have overdraft protection. Here, they’ll ding you nearly $30 for being a penny over.

There’s just way better banks out there. Your money is way too important; I would not recommend keeping your money here.

This credit union is stuck in the Dark Ages. Their website is terrible! if you opt for e-statements, then you only get e-statements going forward--no matter how long you have been a member. Space prohibits me from describing all the other miseries I have experienced dealing with this credit union which is a generation behind the times. They'll give you the excuse they have to do things differently because they are a credit union but this is BUNK because I have accounts at 2 other credit unions that render FAR SUPERIOR SERVICE.

I visited this credit union today on foot after being told my car had been deemed a total loss. I needed to get some insurance paperwork notarized regarding my loss.

I was directed to Tina who, with the Notary Stamp in her hand, said it is a requirement to be a member to receive the Notary service. I asked if there were any other banks within walking distance and was told there were banks in both directions but not close enough to walk.

Tina was polite but I can say I would never want to be a customer of a business that won’t make exceptions for people in need. I was on foot on a rainy day. I needed just a little help. I got none.

Terrible...can't get anything accomplished with hours of 8am-4pm. They should be open on Saturdays or at least be open until 6pm one day during the week. I wouldn't recommend this bank.