KCM Auto Care

I cannot express enough gratitude for the outstanding service I received from Julie and the team at KMC Auto Care in Urbana, IL. I was traveling cross country when my vehicle experienced transmission problems, leaving me stranded and in a state of panic. After having my vehicle towed to a nearby competitor who was unable to assist me due to their busy schedule, I was feeling hopeless.

However, when I reached out to KMC Auto Care, Julie and her team went above and beyond to help me. Despite not being able to solve the issue or carry out the necessary repairs, they dedicated their time and expertise to diagnose the problem accurately. Julie's kindness and compassion shone through as she not only assisted me in finding a solution for my sprinter but also helped me with transportation arrangements back to Utah.

The level of care and support I received from Julie and the crew at KMC Auto Care was truly exceptional. They may not have been able to perform the repairs my vehicle needed, but their willingness to go the extra mile to ensure my well-being and provide me with options was incredibly touching. It felt like being taken care of by family during a challenging time on the road.

If you find yourself in need of automotive assistance in Urbana, IL, look no further than KMC Auto Care. Their commitment to customer service, compassion, and going above and beyond for travelers like myself is unparalleled. Thank you, Julie, and the entire team at KMC Auto Care, for your kindness and support. You truly made a difference when it mattered most. Five stars are not enough to rate the exceptional experience I had with you all.

very nice people, was recommended by another place that didn’t do the work i was looking for. i left my car with them for a WEEK & they took great care of my (slightly aged) baby & i am so grateful for their patience because they had to wait for my car to get back in no-start mode before they could provide a (free) diagnostic. will def come back for some less urgent work they recommended

I highly rate this business. I've gone through many mechanics in the past few years and was about to give up. I just got my van fixed by KCM and had it towed to 2 different places before I brought it here. Nobody could figure out what was going on with it. KCM figured it out right away and were shocked that nobody could fix it. They said it was obvious from the get go what was going on..... Thank you for your professionalism.....

Haven’t gotten any work done yet, but JULIE was so nice lol. I just had to leave a review because her energy was everything. Need more customer service reps like her! 💕

They were very good at diagnosing an issue with my car. The turn around time was quick. All the workers were extremely friendly. Overall a very good experience. Highly recommended.

I’ve had the pleasure of doing business with KCM on multiple occasions. Always super friendly and honest (and affordable!!). Even when stopping in just to ask questions and for advice when I work on my own car they’ve always warmly welcomed me and are willing to explain things. Just all around great people.

Super friendly atmosphere and they have a cute dog. My car was having electrical issues and the dealership wasn’t able to find what was wrong but KCM found it quickly. They said it was a simple fix that only took a few minutes, so they didn’t charge me anything. Highly recommend.

The most honest people I've ever seen in car repair; never had a mechanic give me options on parts to save money. My son was visiting and had car issues he needed his car for work the next day. They not only squeezed him in the same day but fixed a small issue at no cost!!!!

I got a piece of metal dropped (not sure if it was from my car) last week on highway. Patrick helped me jack up the car and checked it (it is not part of my car) and I am really appreciate and surprised that they didn’t charge me. The lady at front desk is very helpful!

If you want to get you car worked on by mechanics with no teeth this is a great spot! They also charge 4% if you pay with a credit card. & if you need a bag of weed the lady manager sell ounces for 150

If you've met the staff here, you'll know that they are the absolute best in their service. I, and many others in my family, exclusively went to them while in Urbana. Moved out of town recently and I still call them when I'm uncertain and in need of advice with my car.

Cannot emphasize enough - they're trustworthy and overall just good people. They are so skilled, will share their wealth of knowledge with you, and will help you take care of your car. Go here! You won't find another place like KCM.

My experience with KMC Auto Care was exceptional. I attempted to replace the alternator on my car, but due to an injury, I sought their help to complete the job. They scheduled me for the following week and finished the task the next day.
The pricing offered was fair and reasonable. The drop-off area was convenient even for a large tow truck. What impressed me was their welcoming guest area, which exuded a warm and homey atmosphere. A testament to the staff's sense of responsibility was the presence of multiple well-cared-for animals.
Though I understood that having a mechanic finish a repair is bad etiquette, I did my best to assist. I provided a detailed breakdown of the steps taken, labeling the parts and bolts involved.
They candidly mentioned that undoing some of my work was tedious. Not a compliment, yes; however, it was genuine and honest. I appreciate their transparency and dedication to the job.
Now, let me address a couple of minor nitpicks. While most of the post-it notes I used to label the parts were removed, there were a few left behind that I had to retrieve from the engine bay by partially disassembling the air intake. Additionally, I noticed that one bolt holding the air intake was missing.
Despite these minor issues, I remain highly satisfied with the overall job performed by the KMC staff. I want to extend my gratitude for their timely and skilled assistance during my time of need. Their professionalism and expertise made a genuine difference. I strongly recommend their services to others.

I had three separate repairs on our family vehicles in a short amount of time. KCM got me in quickly each time. They did great work and charged a very reasonable price. Also, I felt like they were very transparent on the costs. After a major engine repair, my truck seems to be running the smoothest it has since I bought it (used). Will definitely use KCM again.

A few friends recommended KCM when my car broke down. First of all, the office manager Julie, is a gem! Such a kind and helpful person. Everyone I dealt with there was straight forward and honest, which is a a huge plus! Thanks for everything!

I have been coming here for years and they're the best auto shop I've ever used. They take the time to inspect your vehicle and they don't upcharge you at all. They're always honest, open, and they communicate wonderfully. My family that lives in the area all use KCM as they're the only mechanics we trust. Cannot express how wonderful this place is when it comes to auto repair!

Great people, they do go work, very friendly

Amazing service, staff were very friendly and honest. I had to go in because of an odd noise that was coming from my car and they were able to diagnose the issue in detail, fast and completely free of charge. I will definitely be doing business with them in the future! They definitely care about their customers

Professional and efficient. I will be back for my automotive needs!

I had an incredible experience with this business. I am a traveling healthcare worker on assignment from out of state and I took my 2013 Sonic in to be checked after a minor accident left my car making an odd noise at faster speeds. They checked my car without appointment and all I can say is they went above and beyond to thoroughly look at everything possible!!! To top it off since they didn’t find anything (even after putting car up on lift to check it out) they didn’t charge me a dime…not even a time/labor charge!! I will definitely be sure to get my car serviced for my journey back home to Florida. They definitely care about people more then making a quick buck from them….not many businesses like this around Urbana you are lucky to have them!!!

The staff are really friendly. I wasn’t sure if I should change my brake fluid and do a car alignment, they took the time to check my car, and explained to me whether I should do anything or not without additional charge. One of mechanic helped me installed a small piece of car decoration that I don’t have the ability to do myself. On another day, I went there and the lady gave me free pizza and donuts. She did not know her kind move rescued my day: I had an awful day that day and did not eat anything until her pizza.

These things may not be directly related to car mechanical issues, but each time I visit I feel happy and warmly treated.