Napleton's Toyota of Urbana

Sam provided us with excellent sales service throughout the entire process and helped us successfully buy a car that we liked for our daughter. He is very patient, enthusiastic, funny and talkative. Our whole family likes him very much and we are very grateful for his help to us. We really recommend: Buy car~ask Sam!

Amazing experience! This is my second buying experience with Ben. We requested him because he's always ready to work with. He also gave us a COMPLETE run down on our vehicle when we picked it up. He's knowledgeable, courteous and experienced. He had no trouble finding the vehicle we desired! I will definitely return!

Came here to get a routine maintenance for an oil change/tire rotation. Told Roger I am going on a 14 hr road trip so I wanted to make sure I was safe to drive. He was very considerate and told me I needed new braking pads so he told me to come back again before my trip. So I did and he helped me get squared away quickly and I couldn’t appreciate his help.

I recently purchased a car from Napleton Toyota. David Samet (Sam) treated me really well during the sales closure! He is enthusiastic and explains everything in detail!! From the moment we first spoke on the phone to test-driving the car to finalizing the purchase, he provided me with every piece of info I needed and answered to all of my questions. I really recommend Napleton Toyota for purchasing a car!

I have been having an extremely pleasant experience in Napleton Toyota , one of the sales associates. Jim is the son of my landlord. I have been working together with Dax in the sales department to potentially secure a vehicle for my future. I have also worked with a very pleasant individual by the name of Nick in the service department, who’s attention to detail is to be commended and that’s coming from a 10 year intelligence analyst in the military community and also the civilian community. If you want your socks, knocked off with Service attention to detail and kindness, head to Napleton Toyota.

Nick Rice was very courteous and professional. Got my car in for routine service even though it wasn’t on the schedule (I scheduled online). Recommended additional service items but was not pushy about getting those done at this service. Great experience. Wish there were more new cars on the lot to look at but that seems to be the norm these days, unfortunately. Nice, clean and quite waiting area. Thanks Nick!

Inspection was done super efficiently and well-rounded. Nick Rice is very professional. Has proudly been a customer since 2020!

Nick Buhr is great, it's a joy communicating with him about my service intentions, and he can always come to sense in implementing a detailed and comprehensive service plan within minutes. He also skilled in making recommendations according to my vehicle situation - he recommended me with multiple useful maintenance plans which are of great value to my vehicle and myself. I highly recommend Nick.

I was so stressed out after my Toyota corolla crashed and total my 2019 car! I need the car right away for work and such; I call Napleton, they didn't have the car that I wanted, it seems like no one know when the car going to come in! I was almost in tears of frustration! I almost went somewhere else to get a car just so I can get to work, but my heart always set on Toyota! Just when I was giving up hope of getting the car I want, I got a call from Ben Starks from call center at Napleton Urbana; Ben told me what's going on, though I didn't get my car that day, but Ben kept me updated and he even worked late waiting to see if the car I wanted came in, and it did! He texted me to let me know that the car I wanted was there and he informed me that he's going to do everything he can so it can be ready for me the next day! The next day was Ben's day off, but he went in to make sure I got my car! I love my new. You guessed it, Corolla! I won't write 20 pages long about Ben Starks, but he's definitely my super hero, and I won't go anywhere else for my future car, but Napleton and talk to Ben before I buy new car!

A very pleasant experience. Nick was great! He kept me up to date on my visit and made suggestions for the future work on my truck. Nick and the dealership both get 5 stars!😊

I recently visited Napleton's Toyota of Urbana with my family while shopping for a vehicle for my son. We enjoyed a absolute pleasant experience. Shout out to Sam and everyone on the staff.
Sam did a stellar job in helping us find the perfect car. He's very thorough in his knowledge of the Toyota products, and guided us to a decision on a beautiful Camry for our son!!!

I had the honor of having Mr. Nick Rice as my advisor during my time here at Toyota Napleton and he was incredibly helpful. He assisted me with every question and request I had in a very timely and kind manner. He was even able to find a student discount for me when I asked, which is very much appreciated. I have never had a bad experience at this location because of the wonderful people that work there! Highly recommended!

Once again another great experience here! My service advisor Nick B is aweome. He is understanding, honest, and his technical knowledge of the vehicle is impressive. As a technician myself we where able to "talk shop" about the work, diagnosis, and future service needs. Also the tech. That performed the repair from a visual inspection did a clean, and thorough job.

I had an exceptional experience at Napleton's Toyota in Urbana, Illinois. The staff was incredibly knowledgeable and friendly, making the car-buying process smooth and enjoyable. The dealership had a wide selection of vehicles, and the sales team helped me find the perfect fit for my needs. The entire process, from test driving to finalizing the purchase, was hassle-free. I was thoroughly impressed with the level of professionalism and customer service I received. I highly recommend Napleton's Toyota to anyone in the market for a new or used car.

I came in for my first scheduled maintenance on my car. Nick Rice was proactive in helping me to get my car serviced and kind throughout the process, which ran smoothly. Glad to work with Nick and get my car taken care of efficiently.

I just wanted to take the opportunity to say that I really appreciated the way Nick Rice helped me this morning. He took time to advise me about the best way to proceed with my services and that really gave me a sense of confidence. He checked that I had a clear understanding and allowed me time to process the information. He was attentive and professional with the way that he spoke to me and really knowledgeable. Thank you for your support!

I took our Toyota 4Runner in to get a new battery. Our service rep, Roger, was very helpful and made every effort to make it a pleasant experience. We had delayed some service that the 4Runner needed. Roger fit us into the schedule for the additional service and provided transportation so we did not have to sit and wait. Overall, a very good experience.

I had a great experience being helped Ben Starks when I dropped off my vehicle. He was very kind and informative even though I came after regular hours and it was not his job.
Nick Rice went above and beyond to diagnose the issue with the car. He was informative and was able to wave some fees because the issue was an easy mistake to fix. Amazing experience overall. Thanks!

I bought my car almost 10 years ago from this place. I really enjoyed their services. Every time I visit there, the staff are very knowledgeable and friendly. Today I got my car fixed with some serious issues. I really appreciate Nick Rice’s support and help. He is very gentle and never rush me to make any decisions. Sometimes it does take a lot to consider when and what to fix. He explained the situation, patiently answered all my questions, and tried his best to take care of my car and my feelings. I am very grateful for his support and help!

Bruce Andree has helped me twice with a purchase of a new car. He has been beyond helpful and great with the entire process. No games and no tactics. Everything was great!! He is definitely responsible! Find him next time!