Napleton's Auto Park of Urbana

Can’t be more excited to get my first car!! Thanks to Darius, one of the most professional sale people, the experience is absolutely satisfying. He is patient, genuine and will not push you to make any decisions. I highly recommend someone looking for a car contacts him so he could provide the best service for you!

We recently purchased a third new vehicle from Napleton's VW. Each experience has been great. We worked with Jordan and Idris. Both went the extra mile to make sure we were happy with our purchase, answering many questions as we worked out the deal. The sales and service teams at Napleton's VW have always treated us very well.

I Love Napleton's AutoPark of Urbana!

CJ is such a great Service Adviser.
I appreciate his care & attention to detail.
I truly feel cared for while at the VW dealership.

I am so excited about my purchase of a 2024 VW Taos!
I took advantage of the great financing rates VW has available.

Ross in Sales treated me with "White Glove" service.

I appreciate the Sales Manager, Idris McPherson, working with me to beat the competitions sales agreement from Bloomington, IL.

It was definitely worth the drive over from Bloomington, IL.

Thank you,
Michelle
mnm

I want to start this review by saying I've been a client at Napleton's I purchase multiple vehicles and brought multiple people there to purchase vehicles. Saying that I want to mention Krista Ellington. I've never had a more genuine, generous and personal salesperson help me before in my life. Amazing personality and a great person to have on your staff. I look forward to doing more business with Krista in the future. Can't wait to buy more cars from her!

Gabriel and Jamal teamed up and gave my first and legit car buying experience! Super nice and communicative! The atmosphere was very friendly and welcoming. Made sure we were comfortable didn't rush throughout the process. Kept me in the loop and answered all my questions! Definitely recommend to anyone!

Roger from Napleton's, has been my service advisor for my Toyota Tacoma I purchased from this place back in 2020. These guys are efficient and they communicate really well. There is never a doubt in my mind that things will be taken care of when I come here. There is a lot of mistrust out there when it comes to auto mechanics and dealerships, but this place has always gone above and beyond for me. I am so glad I bought my truck from these guys!

We are so very happy with our new car! Dax was a great help in helping us pick the perfect car for us! This was our first new car and we were pretty picky. Dax made it super easy in finding something we both would really like. My fiance and I are very happy the service Dax provided!

Our salesperson, Gregory Mitts, could not have been more attentive and kind. He worked hard to help us find the car that we wanted. Friendly, funny, and loves music. Fun associate to have on a test-drive. Thank you so much. Greg. We love our new Kia Seltos!

Our experience was truly amazing! We bought a perfect car for us at Napleton. This was possible because Bianca and RJ helped us with the process. Thanks to Napleton for having such nice people with good energy in the company. Definitely, when we decide to buy our second car, we will come back to Napleton.

⭐⭐⭐⭐⭐ I had the honor of serving in the Navy with Hudson Day, who is now an exceptional car salesman at Napleton's Auto Park of Urbana. His dedication and integrity, which were evident during our service, are now reflected in his work. Hudson's extensive knowledge and genuine care for his customers is truly unmatched. If you're looking for a new car, make sure to visit Hudson at Napleton's Auto Park of Urbana. You'll be glad you did! 🚗💨👍

Just have to say I had a great experience with my sales representative Ladarius Taylor when I purchased my new Hyundai Venue! He helped me secure my vehicle, kept me updated with its arrival and was readily available to answer any questions. Thank you for your professionalism, it’s missing these days…

I am absolutely in love with my new 2023 Kia Sorento thanks to Darius at Napleton’s Auto!! He was very professional, tentative to all my questions & concerns, and was very helpful in showing me all of the cars features. I highly recommend asking for Darius when buying a car from them! My experience was a 10/10!!

I went here to help my girlfriend purchase a car. We worked with Hudson and it went very smooth. He made the what can be a stressful process, easy and quick. He’s a genuine person and if you need someone that cares about what’s best for you, he is the guy! It was a pleasure buying from here.

On March 30 of 2023, my 2015 Kia Sorento had started to die.

I met Felishia Sutton, who took the time to help me find a replacement vehicle for the Sorento. Felishia was absolutely amazing. In the fact that she listened to my concerns worked very diligently to find a vehicle that I could afford with the monthly payments and offered as much service as possible, she found me a 2016 GMC terrain with average miles on it in great condition and the payments that I could afford, she allowed me to take it for a test drive to my home and bring it back. She also allowed me to take it to an independent mechanic and have it looked at and use it while I ran to the bank to get the new financing.

Felishia Sutton knew that I needed a vehicle that day and she scheduled a post sell detail for the terrain to be done the following Saturday morning at the VW branch of Napleton's, the branch managers name Idris McPherson, was also fantastic in all of his assistance.

While I was dealing with Felishia Sutton I had asked her to please look into seeing if the terrain had any recalls that needed to be fixed, and that I would like those scheduled within a week of taking possession of the vehicle, Felishia Sutton promptly looked in her computer to see if the recalls had been completed, and while she could not confirm through the computers, if the recall had been done, she promptly contacted the local GMC dealership in Savoy, and provided them with the Vin number to this vehicle, and provided me with their contact information, she informed me that they were expecting a phone call from me at my convenience.

when I pointed out to Felishia Sutton and Mr. Idris McPherson that the truck needed a new radio antenna they both informed me that they would get a new radio antenna for me in just over a week. Which was no big issue for me.

My overall experience with Napleton's. This time was 100% different than what it had been in my previous review of this business.

I would certainly encourage anyone that is looking for a used vehicle to contact Felishia Sutton or Idris McPherson and deal with either one of them.

Felishia Sutton is an absolutely amazing sales person. She understood my concerns, and she did not waste my time in trying to find something that I was not interested in.

The communication that I had between Miss Sutton, and myself was very prompt and responsive within a reasonable amount of time.

I was asked if I was going to be dropping off the vehicle for its post detail wash, and when I informed Miss Sutton that I would be, she was happy with it, and she wanted to make sure that everything was taken care of promptly.

I cannot say enough good things about Felishia Sutton or Idris McPherson the VW branch manager, they both were more than willing to work with me to get me out of the Kia Sorrento and in to the GMC terrain.

Idris, Mcphereson, and Felishia Sutton both took the time to explain to me that because of the fact that the Kia Sorento was eventually going to need a new engine that they could not do a trade-in on the vehicle however, both Idris Mcphereson and Felishia Sutton had stated that they would be willing to purchase the Kia Sorento however, it would be a minimum amount because it would be going to auction because of the problems.

I am proud to say that my experience with Napleton’s overall was a 110% turnaround from my first experience with them. Everyone from Jessica at the Kia branch of Napleton’s to. Felishia Sutton and Idris McPherson did an absolutely amazing job at assisting me in making the best decision for myself, and doing everything that they could to find me a reliable vehicle.

I certainly would encourage anyone who is looking for a new or used vehicle to please see Felishia Sutton or Idris Mcphereson for the next vehicle, you will not be disappointed in the service that you receive from either one of them.

Hudson Day is a young hardworking gentleman, father, and a veteran who doesn't want nothing but the best for every single person he encounters. Hudson Day is a great person and will put you into the best ride of your desired choice and will make you feel like family. This is a great place and I recommend Hudson Day to you future people who are in need or even just looking for a vehicle.

I just recently bought a car at Napleton and this was the first time I went through a dealership. Hudson made the whole experience very nice and less stressful than what I thought it would be. He worked with me and answered all my questions. I’m very happy with my new car! 🚗

I only use Napleton Auto parks of Urbana, it’s great!
Kami has been my service advisor and she is always quick, helpful, and polite. It’s always a good experience
My car comes back quick and cleaner than it was before! Highly recommend

We had a great experience at Napleton Volkswagen. Ross helped through the entire process and ensured that we got our car for the best deal. Idris was kind, knowledgeable and professional. Highly recommend this team.

I bought a vehicle, thanks to Darius! Provided excellent guidance and I could not be more happy with my purchase.

I also came in to get my car serviced and Brandon provided excellent service and had me back on the road within 30 minutes.

Thanks Napleton!

I have purchased two cars from Napleton and I have nothing but positive things to say about their customer service. When I had to update my car due to a recall, Kami was excellent in assisting me. She informed me about the process and the wait time. After the update was completed, Kami explained the details of the update and escorted me to my vehicle. Overall, I was very impressed with her professionalism and it made my experience worthwhile.